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PNE77's avatar
PNE77
Copper Contributor
Feb 16, 2021

To open this page in Internet Explorer mode, reinstall Microsoft Edge with administrator privileges.

Hello,   We are currently deploying MS Edge Chromium with SCCM and GPO. We are using IE Mode for somes apps but we have somes problems with it. On somes computers, IE Mode open a new Internet Exp...
  • amac322's avatar
    amac322
    Jan 06, 2022

    sometechguy83 

     

    It appears to be related to the Internet Explorer patch version.  If you go to edge://compat/iediagnostic check to see if Internet Explorer mode API version shows "Not Supported". 

     

    If so, you'll need to update your Internet Explorer version.  I found that working machines had KB4519974 installed, whereas the broken ones were on an older version of IE.  Once I installed KB4519974 and rebooted, it resolved the issue.

Kelly_Y's avatar
Kelly_Y
Icon for Microsoft rankMicrosoft
Feb 16, 2021

PNE77 Hello!  There can be a variety of reasons users see this error message. 

 

There have been some past discussions here in the Tech Community.  For example: 

If those do not help, I would suggest filing a customer support request: https://support.serviceshub.microsoft.com/supportforbusiness.  Support will be able to work with you to get necessary logs and information to investigate your specific issue.  Thanks!

 

-Kelly

 

  • PNE77's avatar
    PNE77
    Copper Contributor
    Feb 18, 2021

    Kelly_Y Hello, thanks for your answer and your help.

     

    So far :

    I've try to reinstall (as admin) with deleting all Edge and Internet Explorer folders in %APPDATA% ans %LOCALAPPDATA% and registry. And after reinstalling, I've reset edge in the menu.

     

    Problem occurs on Windows 10 and Windows 7 with differents level off updates.

     

    On impacted computers, the "Redirect sites from Microsoft Edge to IE mode" part of the GPO doesn't work either as Internet Explorer keep openning on all sites.

     

    Problem seems to be system wide as it occurs with multiples Windows profiles (AD, local, even new users on the computer).

     

    Application event log show this warning : [40720:39572:0217/185859.790:WARNING:web_contents_internet_explorer_tab_host_observer_win.cc(207)] Creation of Internet Explorer mode tab failed: 3

     

    Not so much information on internet to solve this 😞

    I will try to open a Microsoft case.

     

    • sometechguy83's avatar
      sometechguy83
      Copper Contributor
      Oct 27, 2021
      Did you find the fix for this problem? I have deployed edge using sccm on all our windows 7 machines and using gpo for IE mode. There are no issues on windows 10 computers. Only on windows 7 and windows sever 2012 vdi.
      Any help or suggestion would be greatly appreciated.
      • amac322's avatar
        amac322
        Copper Contributor
        Jan 06, 2022

        sometechguy83 

         

        It appears to be related to the Internet Explorer patch version.  If you go to edge://compat/iediagnostic check to see if Internet Explorer mode API version shows "Not Supported". 

         

        If so, you'll need to update your Internet Explorer version.  I found that working machines had KB4519974 installed, whereas the broken ones were on an older version of IE.  Once I installed KB4519974 and rebooted, it resolved the issue.

  • sometechguy83's avatar
    sometechguy83
    Copper Contributor
    Oct 27, 2021
    Did you find the fix for this problem? I have deployed edge using sccm on all our windows 7 machines and using gpo for IE mode. There are no issues on windows 10 computers. Only on windows 7 and windows sever 2012 vdi.
    Any help or suggestion would be greatly appreciated.