Always download PDF files forces open in edge as opposed to other default configured pdf software

[NickB]

This policy and its rule doesn't appear to be working as expected.

settings > content > pdfDocuments

Always download PDF files - checked

Download PDF files to your device. If Microsoft Edge is your default PDF reader, PDF files will open automatically without downloading.

On several devices within our estate they have alternative default pdf software (pdf xchange editor) despite all settings and configuration being correct and having tested this on/off it looks like this is the culprit.

can anyone else confirm?

[#2]

@NickB Hello - Just to confirm, do you have the AlwaysOpenPdfExternally policy enabled?  If so, are there any errors in the edge://policy/ page?  

-Kelly

[#3]

Hi Kelly, We dont have that policy set and no other conflicts or errors reported in the policy page - will test that one out 🙂

[#4]

Yes, it sounds like the issue is related to Edge’s handling of PDF files despite your settings. When "Always download PDF files" is checked, Edge should download PDFs rather than opening them. However, if Edge is set as the default PDF reader, it may override this setting and open PDFs automatically. Make sure Edge is not set as the default PDF viewer on your devices if you want PDFs to open with your configured software.