Forum Discussion
Downloads not completing
similar to this one but on an enterprise estate using edge stable as opposed to being an insider https://techcommunity.microsoft.com/t5/discussions/edge-downloads-are-not-completing/m-p/4005963 ...
https://admin.microsoft.com/Adminportal/Home?#/servicehealth/:/alerts/MO698112
14 December 2023 at 13:57 GMT
Title: Users may have been unable to download files from various web apps using any web browser
User impact: Users may have been unable to download files from various web apps using any web browser.
More info: As a temporary solution to provide relief to impacted users in a more expedient manner, we disabled the file scanner for files being downloaded to the “Downloads” folder. This fix only worked for files with the “Downloads” folder as the file path, other file paths continued to experience issues downloading files.
If you were still experiencing impact when downloading files to the “Downloads” folder, you could've restarted your device and web browser to ensure the change propagated correctly.
If our disablement of the file scanner for files being downloaded to the “Downloads” folder wasn't a viable solution then you could've explored an additional workaround option for your organization:
Microsoft Edge users:
- Enable the option "Ask me what to do with each download" in the Microsoft Edge browser settings.
Final status: We've determined that a new feature implementation, intended to extract property details, didn't remove old references to objects as expected, which caused the file scanner to prevent file downloads from various web apps. We've disabled the feature and confirmed after conducting internal tests that impact has been remediated.
We'll be disabling our short-term fix that will re-enable scanning for files that have the “Downloads” folder as the file path after a period of time.
Scope of impact: Any user that attempted to download files from any browser may have been impacted.
Start time: Monday, December 11, 2023 at 5:08 PM GMT
End time: Thursday, December 14, 2023 at 10:20 AM GMT
Root cause: A new feature implementation, intended to extract property details, didn't remove old references to objects as expected, which caused the file scanner to prevent file downloads from various web apps.
Next steps:
- We're reviewing our new feature implementation procedures to understand why the scenario of removing old references to objects wasn't identified during our testing and development cycles.
We’ll provide a Post Incident Report (PIR) within five business days.
14 December 2023 at 13:57 GMT
Title: Users may have been unable to download files from various web apps using any web browser
User impact: Users may have been unable to download files from various web apps using any web browser.
More info: As a temporary solution to provide relief to impacted users in a more expedient manner, we disabled the file scanner for files being downloaded to the “Downloads” folder. This fix only worked for files with the “Downloads” folder as the file path, other file paths continued to experience issues downloading files.
If you were still experiencing impact when downloading files to the “Downloads” folder, you could've restarted your device and web browser to ensure the change propagated correctly.
If our disablement of the file scanner for files being downloaded to the “Downloads” folder wasn't a viable solution then you could've explored an additional workaround option for your organization:
Microsoft Edge users:
- Enable the option "Ask me what to do with each download" in the Microsoft Edge browser settings.
Final status: We've determined that a new feature implementation, intended to extract property details, didn't remove old references to objects as expected, which caused the file scanner to prevent file downloads from various web apps. We've disabled the feature and confirmed after conducting internal tests that impact has been remediated.
We'll be disabling our short-term fix that will re-enable scanning for files that have the “Downloads” folder as the file path after a period of time.
Scope of impact: Any user that attempted to download files from any browser may have been impacted.
Start time: Monday, December 11, 2023 at 5:08 PM GMT
End time: Thursday, December 14, 2023 at 10:20 AM GMT
Root cause: A new feature implementation, intended to extract property details, didn't remove old references to objects as expected, which caused the file scanner to prevent file downloads from various web apps.
Next steps:
- We're reviewing our new feature implementation procedures to understand why the scenario of removing old references to objects wasn't identified during our testing and development cycles.
We’ll provide a Post Incident Report (PIR) within five business days.