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moalhaddad's avatar
moalhaddad
Copper Contributor
Aug 16, 2023

Edge Workspace Error: Unable to Load

Hello Everyone 🙂

 

Am having an issue with Workspace on Edge running on Version 115.0.1901.203 (Official build) (64-bit). I recently moved all tabs I had in one profile to a new profile and created different workspaces, during this process I moved a lot of tabs and there was a message that there was an issue in Sync and tabs might not be synced. I tried to log out of the browser profile and log in again and faced two issues after this:

- The workspaces I created got duplicated, so before logging out I had three workspaces and after logging back to the browser profile I have 6 workspaces

- All workspaces show the error when accessing them:
"Error enable to load"

 

The browser profile am using is a 365 Business account and is the admin. I tried to go over the prerequisites but honestly couldn't understand what I need to do.

 

Any help is highly appreciated because the tabs I moved to workspaces are quite important for me to access.

 

 

 

Mohammed

    • moalhaddad's avatar
      moalhaddad
      Copper Contributor
      Aug 17, 2023

      Kelly_Y 

      Hello Kelly

      Previously I tried signing out and signing back in, this didn't work and caused duplication of the workspaces I created earlier.

      Tried removing the account and re-adding the account, this removed the duplication but the error when opening the Workspaces is still there

       

      • Kelly_Y's avatar
        Kelly_Y
        Icon for Microsoft rankMicrosoft
        Aug 17, 2023

        moalhaddad Hi!  Thanks for giving that a try!  If that did not work, I think the best thing to do is reach out to Support (Support - Microsoft Edge Developer).  They should be able to gather logs and other diagnostic data to help investigate your specific case.  

         

        -Kelly

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