Homepage tab not loading 128.0.2739.42

[lexcyn]

The latest stable version of Edge seems to have broken the new tab homepage for us. The tab opens but just says "loading" and never completes. Opening a new tab resolves the issue. This is only happening on Stable, not in Canary or Dev, version 128.0.2739.42.

[#2]

@lexcyn Hi - Just to confirm, what does "new tab homepage" mean?  Does a new tab open the Microsoft Edge Enterprise new tab page or do you have any policies in place for the new tab to open a different URL?  Thanks! 

-Kelly

[#3]

@Kelly_Y sorry I should have been more specific - we have Edge to start with a forced homepage URL in a new tab (so it won't retain user history of open tabs). So when the browser launches and opens the homepage URL, it freezes at "loading" and never loads the homepage. You can get around this by opening a new tab and hitting the home button. There's also a thread over on Reddit with other users reporting the same issue: https://www.reddit.com/r/sysadmin/comments/1ezfakf/microsoft_edge_1280273942_broken/

[#4]

@lexcyn Thanks!  Do you have any corresponding crashes found at edge://crashes/?  If so, can you share the Bucket ID/CAB ID?  You can directly message me or click "Submit feedback" on the page, mention "TechCommunity", and make sure to include diagnostic data.   

-Kelly

[#5]

@Kelly_Y thanks Kelly - I will get you this information on Monday once we're back in the office 🙂

[#6]

Since the automatic update to 128.0.2739.42, I can see the home page and enter a search query. Clicking on a link brings up the second tab. However, Edge hangs. 

[#7]

@Kelly_Y I had one of our affected clients submit a report with that in the notes, didn't seem like there were any crash reports though!

[#8]

@lexcyn   we are also seeing this same issue beginning on Friday 8/23 after Edge updated.  We have created a support ticket with Microsoft but still awaiting a response.  Going to a second tab is our work around as well.  

[#9]

Is deactivating [edge://flags/#edge-saas-dlp] solving the issue?

[#10]

@ThiloLangbein we don't use Microsoft's DLP so this setting doesn't do anything for us.

[#11]

We see the same

[#12]

Browser isn't hanging in our case. It only never ends to load the start page.
Hitting F5 loads the start page with us.

[#13]

@ThiloLangbein that's our case too, the homepage tab never loads (stuck at "loading"), but opening a new tab and hitting home will work. Then you can close the first tab and everything works fine. F5 for us doesn't work though.

[#14]

same for us, the initial page (be it a home page, or page linked via a url to when starting edge) won't load, but works fine under a new tab. Still awaiting a response from microsoft support....

[#15]

@shaaric Hi - Do you have the Case # for Support?  I can follow up with them.  Thanks!

@lexcyn Thanks!  Found the feedback submitted.  

[#16]

Kelly, did you see my message with case #? Please let us know what you learn - thanks for your help!

[#17]

@shaaric Yes, thank you!  I sent you a reply.  We are working with Support and the feature team to investigate.  

[#18]

It seems to be a bit different for me.
Loading a HomePage works fine, but opening Edge INTO a Specific webpage whenever Edge was not open yet loads forever. 

Note: In some cases, people might be making a "Home Page" by creating their Edge desktop shortcut with arguments to open their "Home Page" website - instead of using the HomePageLocation - I would highly recommend the Group Policy version instead. 

However, I believe I am seeing the same issue on my machine as well - anything that opens a new browser window, like a Desktop Shortcut or clicking a link in Teams or Outlook.

• If Edge is not open, and I click a Web Shortcut / Link – it opens Edge, and just spins – not loading.
  • Refreshing the page fixed it for me, until I closed ALL Edge windows and then tried opening again.
  • Although, I did NOT see my usual options to Restore Previous Pages that had been opened before. I was still able to reopen them manually through Reopen Closed tab (Ctrl-Shift-T) or History (Ctrl-H)

• If Edge is already open, I click a link that will open in Edge, I’m not seeing this problem, and it just works like normal.

[#19]

@Kevin_Crouch FYI we are indeed using the GPO version of this and are still experiencing the issue.

[#20]

That's good.
I think it's interesting though that - at least in MY testing - it seems to be ALL web-pages with the first launch - not just HomePage.

Just HomePage is the first page most people see this with.
Try
* Closing All Edge Windows
* Making a shortcut or Link to https://google.com on your desktop, or in Teams/Outlook/etc
* Clicking that Shortcut

For me, that is opening Edge WITHOUT my HomePage, on the correct URL for what I clicked, but loading indefinitely.

Refreshing fixes the page for me though, until I close Edge fully again.