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AlexB's avatar
AlexB
Iron Contributor
Aug 21, 2020

Profile not syncing even after enabling Azure Information Protection and Enterprise State Roaming

Hey guys,   I'm trying to troubleshoot a weird issue with edge profile sync as an existing user account that had EMS enabled (intune, Azure AD P1 and so on) cannot use egde sync, but new user accou...
Sync error
scottbo_msft's avatar
scottbo_msft
Icon for Microsoft rankMicrosoft
Aug 21, 2020

AlexB, when some users can sync but others cannot with this error, it is sometimes due to an Azure Information Protection onboarding policy. The configuration of this policy can be seen with the Get-AipServiceOnboardingControlPolicy cmdlet. If there are security groups present in the onboarding policy, then check to make sure that all users who need to sync are in the right security group.

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