Known issue: FileVault failing to enable on macOS devices during Setup Assistant
Published Jul 01 2024 03:00 PM 5,061 Views

Updated 8/22/24: We are actively working on a resolution to resolve this known issue. While we don't have an ETA to share currently, we’ll keep this post updated as we learn more. Thanks!

 

We were recently alerted that some macOS devices are failing to enable FileVault during enrollment through Apple Setup Assistant. The setting is configured using the Force Enable in Setup Assistant key in the macOS settings catalog located under Full Disk Encryption > FileVault.

 

Screenshot of the FileVault settings in Settings Calalog in the Microsoft Intune admin center.Screenshot of the FileVault settings in Settings Calalog in the Microsoft Intune admin center.

 

Workaround

If you're experiencing an issue where the device doesn’t prompt to enable FileVault during Setup Assistant, it can potentially be mitigated by:

  • Configuring FileVault > Defer setting to be Enabled:
    Screenshot of the 'FileVault - Defer' setting set as 'Enabled' in a Settings Catalog policy.Screenshot of the 'FileVault - Defer' setting set as 'Enabled' in a Settings Catalog policy.
  • Instructing users to wait up to 30 minutes after arriving at the account creation screen:
    Screenshot of the 'Create a Computer Account' screen on a macOS device.Screenshot of the 'Create a Computer Account' screen on a macOS device.

We’ll continue to update this post as new information becomes available. If you have questions or comments for the Intune team, reply to this post or reach out on X @IntuneSuppTeam.

 

Post updates:

08/22/24: Post updated with the latest resolution information.

12 Comments
Version history
Last update:
‎Aug 22 2024 03:06 PM
Updated by: