Forum Discussion

Darren Burke's avatar
Darren Burke
Copper Contributor
Feb 24, 2017

You no longer receive messages sent to Office 365 'Groups' that you are a member of

Seems like a very recent change but if you email a group that you are a member of you no longer get the message in your own inbox.

 

If others email the group you get the message so you are subscribed properly and I can confirm same issue against other groups.

 

You can see the mesage in your Sent Items and in the Group itself.

 

Looks like this changed mid this week.

 

Anyone have same issue?

Office 365 Groups
  • Ravin Sachdeva's avatar
    Ravin Sachdeva
    Jul 25, 2018

    Update (7/25/2018):

     

    Thanks for all your feedback and sharing your concerns. Our mission is to help you be more productive at your work, and some users complained about their workflows being affected with this change.

     

    Based on the feedback we've seen from our users on this post, we are working on making this option configurable for our users. We are adding a switch which can be toggled by the user to start receiving their sent emails to Groups back in their inbox.

     

    The exact details on how this setting can be used and the timeline for this change will be communicated soon. Thanks for your patience. 

  • Ryan Dorman's avatar
    Ryan Dorman
    Copper Contributor
    Nov 27, 2017

    This is a huge issue for us.  Especially considering that both in Outlook and in the group options screen in the Exchange Admin Center there is an option to send to the Inbox.  Is that just a useless checkbox?  Considering that Office 365 groups are positioned as an "upgrade" to distribution lists I would think that removing functionality wouldn't come along with that.  An example of where this will bit you is if you are using ActiveSync to connect to your account you cannot see the 365 groups nor would you receive a notification on your phone.  If this is the way it is going to be I am going to be forced to revert all of my Office 365 groups to DL's.

    • Ravin Sachdeva's avatar
      Ravin Sachdeva
      Icon for Microsoft rankMicrosoft
      Feb 24, 2017

      jcgonzalezmartin Darren Burke - this is correct.

       

      We have recently fixed the behavior where the sender of an email to a group used to receive it back in their inbox. We belive sending an email to a person or to a group should be consistent, and this circling back of an email from a group was just leading to confusion, unnecessary triage, and inconvenience for a lot of our users.

       

      We understand that some users had started using this inconsistent behavior as a way to confirm if their emails were delivered to a group, but as Darren pointed out, an email sent to a group is already available in the group's conversation archive as well as in the sender's sent email. CCing oneself in a group email could also be a way to confirm email delivery.

       

      There was a technical issue because of which the communication of this change on the message center lagged the roll out of this change, but it should be live soon. Apologies for that.

       

      Hope this helps.

      • VasilMichev's avatar
        VasilMichev
        MVP
        Feb 24, 2017

        I remember this was requested by some members here, and I agree that consistent behavior across all modalities is important. Groups however sit in between "standard" recipient types, so now I guess people will complain again and give examples with sending messages to DLs. Guess there's no pleasing all :)

  • Henrik Cednert's avatar
    Henrik Cednert
    Copper Contributor
    Nov 20, 2017
    Lifting... Is this still the behaviour?

    I'm almost 100% certain that I a few month back received my own mails sent to a Group. I do see settings for this in the group:
    "Follow in inbox - receive all conversations and events"
    "Send all group conversations to members' inboxes. They can stop following this group later if they want to"

    Those are ticked, but I still don't receive my own mails to a group.

    What's up with this...?
    • Brad Morris's avatar
      Brad Morris
      Copper Contributor
      Nov 20, 2017

      Ditto.  We are already faced with trying encourage adoption.  Now we have to explain the blurred lines between Sharepoint, O365 groups, on prem distribution lists...  As an IT force interacting daily with users, these discrepancies in behavior make it very difficult to champion adoption of the product.  

  • Jennie D'Ambroise's avatar
    Jennie D'Ambroise
    Copper Contributor
    Feb 25, 2018

    Messages for me *do not* appear in the Sent folder.  I cannot confirm any email I send to the group now with this new behavior.

     

    Messages do appear in the group conversations list, but how do I know anyone will check the group conversation?  This makes the user have to check both the inbox and the group, making it more likely messages will go unreceived.

     

    Meanwhile, the "following group" setting tells me I will receive a copy of all conversations in my inbox which is not true.

     

    Would be great to get some group settings (not a global change) in order to address these issues.

  • Justin Page's avatar
    Justin Page
    Copper Contributor
    Jul 25, 2018

    I would add this needs to be a configurable option. Users are upset that they have been "missing" emails. They were unaware they had another folder under groups.

  • zaklarson's avatar
    zaklarson
    Copper Contributor
    Nov 27, 2018

    Just ran into this issue today.  It seems to be delivered to Professional Plus 2013 Clients and not 2016 or 365 inboxes.

     

    Any word on when the programming will be pushed out?

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