Forum Discussion

Darren Burke's avatar
Darren Burke
Copper Contributor
Feb 24, 2017

You no longer receive messages sent to Office 365 'Groups' that you are a member of

Seems like a very recent change but if you email a group that you are a member of you no longer get the message in your own inbox.   If others email the group you get the message so you are subscri...
Office 365 Groups
  • Ravin Sachdeva's avatar
    Ravin Sachdeva
    Jul 25, 2018

    Update (7/25/2018):

     

    Thanks for all your feedback and sharing your concerns. Our mission is to help you be more productive at your work, and some users complained about their workflows being affected with this change.

     

    Based on the feedback we've seen from our users on this post, we are working on making this option configurable for our users. We are adding a switch which can be toggled by the user to start receiving their sent emails to Groups back in their inbox.

     

    The exact details on how this setting can be used and the timeline for this change will be communicated soon. Thanks for your patience. 

Ravin Sachdeva's avatar
Ravin Sachdeva
Icon for Microsoft rankMicrosoft

jcgonzalezmartin Darren Burke - this is correct.

 

We have recently fixed the behavior where the sender of an email to a group used to receive it back in their inbox. We belive sending an email to a person or to a group should be consistent, and this circling back of an email from a group was just leading to confusion, unnecessary triage, and inconvenience for a lot of our users.

 

We understand that some users had started using this inconsistent behavior as a way to confirm if their emails were delivered to a group, but as Darren pointed out, an email sent to a group is already available in the group's conversation archive as well as in the sender's sent email. CCing oneself in a group email could also be a way to confirm email delivery.

 

There was a technical issue because of which the communication of this change on the message center lagged the roll out of this change, but it should be live soon. Apologies for that.

 

Hope this helps.

Ravin Sachdeva's avatar
Ravin Sachdeva
Icon for Microsoft rankMicrosoft
Jul 25, 2018

Update (7/25/2018):

 

Thanks for all your feedback and sharing your concerns. Our mission is to help you be more productive at your work, and some users complained about their workflows being affected with this change.

 

Based on the feedback we've seen from our users on this post, we are working on making this option configurable for our users. We are adding a switch which can be toggled by the user to start receiving their sent emails to Groups back in their inbox.

 

The exact details on how this setting can be used and the timeline for this change will be communicated soon. Thanks for your patience. 

  • Will Stocker's avatar
    Will Stocker
    Copper Contributor
    Jul 27, 2018

    Great to hear a fix is in the works, but will it require each user to manually change the setting?  Requesting that the setting can be enabled by an admin on a global or per-group basis.

  • Becca Luberoff's avatar
    Becca Luberoff
    Copper Contributor
    Jul 30, 2018

    Hi Ravin Sachdeva,

     

    Does Microsoft have any plans for enabling this option/adding the toggle to regular distribution lists? I work with a small team and it would be helpful to be able to have something like a staff@ distribution list, but it would definitely confuse my team to have a copy of their own emails appear in their inbox. (We all get enough emails as it is!) I don't want to create an Office 365 Group as that ends up creating unnecessary clutter. We would only use the list for sending emails and managing permissions for our SharePoint site (which is why I created it as a security enabled distribution list).

     

    In the meantime: I know the current solution for this problem is to create rules for each account. Is there a way I can do that all at once as an admin, or would I need access to each person's Outlook/Exchange account?

     

    Thanks,

    Becca

  • Greg Wilkinson's avatar
    Greg Wilkinson
    Copper Contributor
    Aug 08, 2018

    Is there some way I can follow when this fix is implemented?

  • Edward Berry's avatar
    Edward Berry
    Copper Contributor
    Sep 10, 2018

    Can we get an update on this?  My customer, now on Office365 is very unhappy with Office365 Groups because it does not send the mail back to the sender.  Now we are forced between downgrading back to legacy Groups or living without this behavior.

    • Ravin Sachdeva's avatar
      Ravin Sachdeva
      Icon for Microsoft rankMicrosoft
      Sep 10, 2018
      Hi,

      We are working on getting this implemented and this is currently in our backlog. I will announce on this thread when we are ready to roll this feature out. Thanks for your patience, please bear with us for a bit.

      We would not recommend to downgrade to using DLs only because of this feature and lose out on all the great benefits Modern Groups has to offer.
      • Debbie Cazel's avatar
        Debbie Cazel
        Copper Contributor
        Oct 02, 2018

        is there any update on this?

         

  • Deleted's avatar
    Deleted
    Feb 26, 2019

    Ravin Sachdeva since a year and this thread isn't resolved as you mentioned in your post.

    "We are adding a switch which can be toggled by the user to start receiving their sent emails to Groups back in their inbox."


    Could you please give us a solution If some office 365 group need this functionallity? 

     

    Thanks

  • RNiggemann's avatar
    RNiggemann
    Copper Contributor
    Aug 01, 2019

    Ravin SachdevaI'm also looking for this functionality.

    • Ravin Sachdeva's avatar
      Ravin Sachdeva
      Icon for Microsoft rankMicrosoft
      Aug 13, 2019

      Hi folks, I have some great news! Thanks a lot for patiently waiting for this functionality with O365 groups. We are happy to announce that we are introducing a user setting which will allow users to start receiving their sent emails to O365 groups back in their inbox. 

       

      Please refer to this link to learn how to use this feature: https://support.office.com/en-us/article/follow-a-group-in-outlook-e147fc19-f548-4cd2-834f-80c6235b7c36?ui=en-US&rs=en-US&ad=US#ID0EAACAAA=Web 

       

      As always, we are open to more feedback on this functionality and we'd love to know what you think.

      • RNiggemann's avatar
        RNiggemann
        Copper Contributor
        Aug 13, 2019
        This is a welcome change! I would like it to be a globally managed setting, or at least something I can turn on for all users of groups easily. Is this possible?
  • Dave Seawel's avatar
    Dave Seawel
    Copper Contributor
    Oct 01, 2020

    Ravin Sachdeva Did this option to toggle whether sender receives their own messages ever get implemented? 
    I can't find it anywhere. 

    Any help you can offer would be appreciated. GUI? PowerShell? Anything. 
    Thanks!