Apr 16 2020 10:32 AM
Our users sometimes need to dial to an external number from the Teams app on their phone, add another external number to the call, then use the dial pad to navigate a phone tree. However, the Teams conference won't send the dialpad inputs to the phone tree system. Is there a way we can make this work?
Apr 16 2020 01:05 PM
This is a problem yes, I guess not so big since it only got 30 votes for the uservoice request. Vote for it and get others to vote and Microsoft will hopefully fix this.
Sep 09 2020 01:21 PM
checking to see if any resolutions came out of this. i'm experiencing this now. we're making a call through the conference line, but need to use the dialpad to choose options after dialing a 3rd number. @jcjchavez
Feb 02 2021 04:08 AM - edited Jul 20 2023 09:27 AM
@jcjchavez(and a message to my future self when I get annoyed by this again)
So I realised that there are two dial pads. The one in the main Teams window doesn't send tones.
But if you can navigate to the call itself there is another dial pad at the top. This does send tones.
🙂
JULY 2023 UPDATE FROM MY FUTURE SELF:
They Keypad option in Teams sends tones on the call. To add another participant, click on People and then dial another number.
Jul 08 2021 09:56 AM
Unfortunately the dial pad within the call does not work either to navigate phone trees/menus during a conference call.
Oct 05 2021 10:39 AM
Oct 07 2021 10:31 AM
@kevtherevThank you for your solution. I was able to use it successfully today!
Oct 07 2021 11:03 AM
@B_Jennifer glad it was helpful and thanks for the note! I can't even remember posting it 🙂
@Jennifer Hurd sorry it didn't work for you.
Feb 01 2022 10:34 AM
HIs there any update on this? We just started using teams for calls within the past month and this is a huge problem. @jcjchavez
Mar 09 2022 01:21 PM
@jcjchavez We signed on with MS Teams Voice about five months back and the dial pad was working normally. About a month back, I realized my dial pad wasn't working. Other staff say it is "hit and miss"...which are the worst to troubleshoot. Uninstalling / Installing MS Teams did not resolve the issue. If I know I'll need to use the dial pad, I'll make the call through my cell phone on MS Teams app as the dial pad always works there.
Mar 31 2022 12:35 PM
Feb 08 2023 01:01 PM
As someone posted above, within a call box you will find a keypad button on the top right. If you click on it, a keypad will pop up in the middle of the screen and you can use that keypad for sending tones for phone tree options, account numbers, etc...
Feb 15 2023 12:06 PM
@RogerNorthup That only works until you get the second call connected, then the dial pad disappears. In my testing.
We tell users to call the party with automation on their lines FIRST, then add other parties. In our situation this works, as we're typically adding a customer to a call with a third party vendor. Still a PITA.
Apr 13 2023 02:09 PM
Apr 13 2023 11:15 PM
Actually, there is no effective workaround solution after 4 years later...
The telephony features are not complete after so many years of Teams launch 😔
May 16 2023 05:54 AM - edited May 16 2023 05:59 AM
I came here looking for a solution because this is not working for me today, even after restarting the affected systems, but has worked fine for over a year before this (and even worked earlier this morning). I can dial out just fine, but Teams is not sending touch tones to navigate phone trees. I can even call my own cell phone, then use Teams to send tones and they don't come through, so the problem is definitely Teams, not the party on the other end.
It must be an intermittent problem, but no idea what causes it or how to resolve it when it gets in this state. Is it a server-side or client-side issue? Seems to be a server-side problem, because it's not working from any Teams device (stand-alone Teams phone device or Windows PC). Frustrating that no one has ever added to this long-running thread with a technical explanation.
May 22 2023 11:28 PM
May 23 2023 02:41 AM
@cgigate1460, no, it's not a universal issue. Started working again for me about two hours after I posted that. Whatever problem you're having must be specific to your configuration.
May 23 2023 08:30 AM
May 23 2023 08:58 AM