One of the common adoption blockers we have heard of from our partners is that they cannot standardize their security and management practices on Microsoft 365 Lighthouse because they cannot manage all their customers using it. This has made it challenging to standardize procedures such as resetting passwords, identifying risky users, or simply navigating a customer admin portal with delegated access. While we made it simple to search and discover users across the SMB customers you were managing in Microsoft 365 Lighthouse, you still needed a second process for the customers you were not managing in Microsoft 365 Lighthouse. This was primarily due to the requirement for Microsoft 365 Business Premium. While we have expanded support for a limited set of subscriptions to manage a customer in Lighthouse over the past couple of years, it was still limited to subscriptions that offered premium security value, preventing you from having a single solution.
Today, we expand support for all your commercial and educational SMB customers. This enables you as a partner to create standardized processes for managing all your SMB customers in Lighthouse. Here are a few of the scenarios you can do now with all your Microsoft 365 SMB customers using Lighthouse:
One of the challenges of managing multiple customers is that you often need to use different admin portals, such as the Microsoft 365 admin center, the Azure portal, Microsoft Intune, or Exchange, to name a few. Lighthouse lets you quickly and securely access other Microsoft admin portals for each of your SMB customers in the context of your partner tenant credentials using GDAP. Lighthouse users can leverage our security and management scenarios and seamlessly jump to another Microsoft admin portal when necessary.
We are just getting started and will continue to expand on the capabilities we offer to manage the breadth of customers you have in the coming months. So, check back often to learn what is new with Lighthouse.
Not able to manage a customer in Lighthouse?
Here are cases where you will still find that a customer has limited management capabilities in Lighthouse and how you can change it.
To know why a specific customer is limited, click on Tenants link from the left navigation within Lighthouse and click the “Limited” link to bring up details on why they are not fully managed in Lighthouse:
If you have a customer tenant using the Microsoft 365 services and you only have Limited management capabilities within Lighthouse, we want to know. You can leave comments below or use the feedback mechanism in Lighthouse. We want to enable you to manage all your active Microsoft 365 SMB customer tenants in Lighthouse.
If you already have Lighthouse, sign in and check out the links to other Microsoft admin centers at lighthouse.microsoft.com. If you don’t have Lighthouse, Sign up for Microsoft 365 Lighthouse to get started today.
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