I'm a Solution Architect focused on Unified Communications, Contact center and Collaboration including the related Network, Security, Compute and Tools Infrastructure. My Official Job includes IT Consultancy for UCC Transformation including AS-IS Audits, Gap Analysis, Solution Architecture, Business Case Build, Vendor RFP Management, Implementation Planning, Adoption Techniques and End State ITIL Based Management... Personally I focus on Future Technology and Business Productivity related Cutting Edge Technology that is useful for Business...as on date I'm keeping myself abreast of the plethora of Unified Communication & Contact center on the Cloud technologies and the Business impact each of these have....Have a unique situation where generic products don't fit...I may know a solution for you...