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VNJoe
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Joined 6 years ago
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New 365 Admin portal showcases 'Business Advisors' that aren't my company?
Hello For years, we as partners have requested better tie ins to the Office 365 portal regarding support, but as it stands, we don't even have permissions to change the customer's Help Desk setting to redirect to us unless we log in directly as a Global Admin on their tenant. It's not available via GDAP (nor DAP). Now, I've logged in to setup a new customer's tenant, and I'm greeted with this popup at the bottom of the screen prodding my customer to connect with some Business Advisor that is very likely not my organization. What is the purpose of this pop-up and what is being done to connect it directly and solely to us, the selling partner instead of some other unknown partner? Moreso, how can it be turned off for all our customers? The only consolation here is that it does nothing at all except take you to O365 support, yet another item Partners have requested for years that's gone unfinished. All the customer gets after they spend their precious time entering all the details of their issue is that they need to contact us directly for support, which has been a horrible customer experience according to my customers. So when will this all get resolved and what is the plan here for this new pop up?Why is Microsoft creating services like Defender's Sense that are Automatic Startup yet shutdown?
Why is Microsoft creating services like Defender's Sense that are Automatic Startup yet shutdown and are brought back up only when needed? Isn't that a Manual service by definition? It becomes difficult to manage system services when they alert because Automatic Services should always be running, be restarted quickly when they stop or fail, and create turmoil when alerting systems monitor Automatic services to ensure proper operation of a Windows OS. Another is sppsvc (Software Protection Service), and sometimes MSI Installer is set to Automatic as well. This is straightforward logic that Microsoft built and now ignores. Why?Extremely Slow Performance Since Defender Was Pushed on Us
Compliance, Security, Protection, and Defender are all extremely slow, with responses from screen to screen ranging from 30 seconds to multiple minutes between clicking items and waiting for Microsoft cloud to return results. I have a GB link and speed test well over 600 Mbps so it's not on my end. It appears the cutover in late January to this new "Defender" platform has been extremely detrimental to the Office portal response times in these portals. What is being done to resolve this?Pushing Preview on Users' Phone Systems
Why did you decide to disrespect the customers' request to stay away from all Preview items in Office 365 and separate Teams into it's own piece, then force everyone to get the Preview? These are people's phone systems and need to be reliable. They aren't paying you to be your test groups.Turn off Teams Preview by Default
The world is NOT your beta testers. We have clients who need reliable phone systems, and pushing Teams Preview out by default and overwriting our very clear and specific requirements to stay in channel is a very unscrupulous way to create a whole bunch of beta testers that have their own work to do. You should never override the will of the customer at your discretion. This is irresponsible behavior. These are business phone systems that need to be reliable, something that seems to go ignored at Microsoft because it's considered some cool new toy that people don't pay for when they most definitely do. This has to get turned off by default."Defender" quarantine blocking emails notifying users of quarantined emails
I'm sorry, but this product is defective. It blocks messages from Microsoft notifying the customer it has blocked a message. It blocks messages from Microsoft when requesting Migration Reports be sent to users. It blocks and doesn't notify because it's defective. I have many tenants beginning to complain about missing emails they are expecting because the email sent to notify them there's something in a quarantine that they don't even know they have are getting blocked by the same product they don't know they have had forced on them. By default. You HAVE to turn this OFF.Partner Access to Security and Compliance - REQUIRED
I've been working with Microsoft with accessing Security and Compliance. External Azure AD accounts need access to Security and Compliance on Office 365. Their official response is to create a Global Admin user on the tenant and login with that account. I replied that I have multiple technicians, and sharing an account is less secure and effective. It raises these concerns: - If I turn over an employee, I need to change the global admin password for every tenant immediately, a potential nightmare. - If there is an issue that's created with this login, my client can only point to my organization but not an individual. - Creating more global admin accounts than needed creates more infiltration vectors. - Global Admins require MFA enabled, and all my technicians have different phones and numbers, so I can't set MFA, but it's required. Microsoft's response here is to create an account for each technician on each tenant.... which then multiplys all the issues stated above (especially employee termination and infiltration vectors). We used to use our partner account which was AD-specific, highly guarded because it's ours, able to be audited to a single person (me), compliant for all regulations, and the right solution. This solution of a shared account is a disaster waiting to happen. The solution is to enable external users access to tenants and include that information in auditing, and Office 365/Azure AD is set up to do exactly that, but why it's not a top priority is perplexing, and the engineers who've worked my 3-month ticket have said they aren't changing it. The solution as implemented is not well designed and highly vulnerable. Partners cannot differentiate between which employee was the concern, and as such, will lose business from the client. Having 10 Global Admin accounts on every tenant isn't the right answer, either, is it? Less is better in that scenario. And sharing an account? Well, that's just a worst practice. Thoughts?