Another quickie. I’ve had a customer report that their Polycom Trio’s were randomly signing out after being left idle and in some cases, the system would work for one call, then need to be signed in again. Turns out the reception team had been cleaning the device between meetings (and not using the screen clean… Read More »
Heres an old one from way back that I never posted. But here it is anyway. I hope that in this day an age everyone is selling VVX phones instead of CX series. but if you are, read on. I know, it’s silly.. but during your POC stage you can come across this issue I… Read More »
Figured I’d post this one quickly and hopefully it will help someone else, I don’t have time to replicate the issue in my lab so don’t have any screenshots more detailed info I’m afraid I recently had an interesting one where a customer had deployed Skype4B I with another integrator in a hurry and had… Read More »
Update: Polycom has hinted this will be resolved in the the 6.0 firmware for these devices! Update 2: This still occours on a seperate customer of mines system on UCS 6.0, I have asked them to raise a ticket with Polycom and egarly await the outcome. So another interesting one for the ranks. I had… Read More »
So I recently had an issue at a customer where any Polycom 2W Wireless conference phone devices attached to an Audiocodes M1000 FXS ports would drop calls when attempting to establish a second call using the “Multi Party” button, but this issue could apply to any analog device that uses Hook-Flash to switch between virtual… Read More »
This is a real silly one, but I figured I’d post it for anyone else that come across the issue A customer of mine had a Real Presence Trio UC installed by a Video conferencing vendor whom had converted an older legacy system over using a Trio Visual Plus unit, but had never really played… Read More »
Update: it appears the 6.1.2 update allows registration to Office365 without switching to Skype Mode or needing a Touch panel. I’ll test this more in depth when I get back to the office. Looking for more detail? Polycom Legend Jeff Schertz has done two brilliant articles going in depth on the Group Series for both… Read More »
As you might know I’ve recently had the opportunity to have a play with some of Polycom’s new Real Presence Trio UC devices and me being the Skype4B guy I am I figured I could get these to naively update using the Skype4B Device Update Service as I already have a UCS provisioning server pointing… Read More »