Data and AI for Insurers

Cognizant Digital Property and Casualty Operations provides you with solutions for cost effective differentiation for how you do business, now and in the future. Using our deep industry knowledge, specialized insurance capabilities and digital expertise, we help you achieve:

• Optimized operations. Reduce your operating costs while improving efficiency and customer experience.
• Redesigned experiences. Build stronger relationships with your customers with our real-time analytics, sentiment analysis and next-best-action capabilities.
• Business model digitization. We help your company become more competitive now while equipping it to succeed by identifying and creating new business, operating and technology models.

Cognizant Digital Life and Annuity generates actionable insights with sophisticated predictive analytics that fuel “next best actions.” Our approach helps drive self-service adoption for improved customer experiences and reduced spend with customer and service segmentation analytics. The solution also enables real-time call alerts for cross-sell and upsell opportunities.

Cognizant Policyholder Connect delivers remote interactions that ensure customers feel valued—and complete more transactions for higher conversion lift. When equipped with our Interaction Analytics module, this solution enables insurers to bridge customer experience and data. In this way, broken connections in the customer journey stand out and customer and customer churn drops.

What’s more, Interaction Analytics understands the voice of the customer, literally. Unlike many speech analytics systems, it’s able to decipher tone through features such as topic and trend discovery. The solution sorts calls based on positive and negative sentiment and the dashboard provides an easy-to-read visual display of trending sentiment.