Contact us

General questions

Telephone number

1-833-537-4342

The hours of operation are 8:30 am to 4:30 pm local time, Monday to Friday.

TTY number

1-833-677-6262

The hours of operation are 7:00 am to 7:30 pm Eastern time, Monday to Friday.

Outside of Canada

1-613-221-3227

The hours of operation are 7:00 am to 7:30 pm Eastern time, Monday to Friday

Request a call back

If you have general questions about the CDCP, submit an eServiceCanada request form to have a Service Canada representative call you back within 2 business days.

Help applying to the CDCP is not available through this service. If you require help applying, please call 1-833-537-4342, Monday to Friday, 8:30 am to 4:30 pm local time.

In person

Visit any Service Canada Centre or Scheduled Outreach Site to get help in person once you have applied.

Find a Service Canada office near you

If you have general questions about the CDCP and how it works, you do not need to provide identification (ID). However, if you have specific questions about your file, you need to show ID and answer verification questions.

Accepted forms of ID

Some forms of ID will be accepted on their own, while other forms of ID require validation using a secondary piece.

To be accepted, your ID must:

• be original
• be valid (not expired)
• be issued by a Canadian government (federal, provincial or territorial) or foreign government
• include your current legal name
• include a photo of you
• include your date of birth and/or signature

Examples of accepted ID where you only need to give 1 of the following:

• a Canadian or foreign passport (foreign passports not in French or English must be accompanied by a professionally translated version)
• a permanent resident card
• a Certificate of Indian Status issued by the Government of Canada
• a provincial or territorial ID card or drivers license

If you can’t meet the ID requirements, you can give any 2 of the following accepted IDs or documents:

• a birth certificate (provincial or territorial)
• a certificate of Canadian citizenship
• a certificate of registration of birth abroad
• any other government-issued ID

Average wait times

Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of August 5, 2024.