![Asurion Complete Protect: One plan covers all eligible past and future purchases on Amazon]({"https://m.media-amazon.com/images/I/71tZ0n2xP9L._AC_SX342_.jpg":[342,342],"https://m.media-amazon.com/images/I/71tZ0n2xP9L._AC_SX679_.jpg":[679,679],"https://m.media-amazon.com/images/I/71tZ0n2xP9L._AC_SX522_.jpg":[522,522],"https://m.media-amazon.com/images/I/71tZ0n2xP9L._AC_SX466_.jpg":[466,466],"https://m.media-amazon.com/images/I/71tZ0n2xP9L._AC_SX425_.jpg":[425,425],"https://m.media-amazon.com/images/I/71tZ0n2xP9L._AC_SX385_.jpg":[385,385],"https://m.media-amazon.com/images/I/71tZ0n2xP9L._AC_SX569_.jpg":[569,569]})
![SUUSON Upgraded 3-in-1 Car Phone Holder Mount [Powerful Suction] Phone Mount for Car Dashboard Air Vent Windshield,for All iPhone Android Phone (Black)]({"https://m.media-amazon.com/images/I/71O2w5u9ECL._AC_UL140_SR140,140_.jpg":[140,140],"https://m.media-amazon.com/images/I/71O2w5u9ECL._AC_UL280_SR280,280_.jpg":[280,280],"https://m.media-amazon.com/images/I/71O2w5u9ECL._AC_UL420_SR420,420_.jpg":[420,420]})
![ASURION 3 Year Electronics Protection Plan ($40 - $49.99)]({"https://m.media-amazon.com/images/I/41xG8Yh0rlL._AC_UL140_SR140,140_.jpg":[140,140],"https://m.media-amazon.com/images/I/41xG8Yh0rlL._AC_UL280_SR280,280_.jpg":[280,280],"https://m.media-amazon.com/images/I/41xG8Yh0rlL._AC_UL420_SR420,420_.jpg":[420,420]})
![ASURION 2 Year Outdoor Furniture Protection Plan ($4000 - $4999.99)]({"https://m.media-amazon.com/images/I/51Xr76m2WLL._AC_UL140_SR140,140_.jpg":[140,140],"https://m.media-amazon.com/images/I/51Xr76m2WLL._AC_UL280_SR280,280_.jpg":[280,280],"https://m.media-amazon.com/images/I/51Xr76m2WLL._AC_UL420_SR420,420_.jpg":[420,420]})
![ASURION 2 Year B2B Electronics Protection Plan ($175 - $199.99)]({"https://m.media-amazon.com/images/I/61CCjD0tREL._AC_UL140_SR140,140_.jpg":[140,140],"https://m.media-amazon.com/images/I/61CCjD0tREL._AC_UL280_SR280,280_.jpg":[280,280],"https://m.media-amazon.com/images/I/61CCjD0tREL._AC_UL420_SR420,420_.jpg":[420,420]})
![ASURION 3 Year Major Appliance Protection Plan ($5000 - $5999.99) (Delivered by Email)]({"https://m.media-amazon.com/images/I/51hOhtndlwL._AC_UL140_SR140,140_.jpg":[140,140],"https://m.media-amazon.com/images/I/51hOhtndlwL._AC_UL280_SR280,280_.jpg":[280,280],"https://m.media-amazon.com/images/I/51hOhtndlwL._AC_UL420_SR420,420_.jpg":[420,420]})
I am on my fourth claim and they all went through the team is very nice about helping file the claim and the app is also super easy and user friendly. I got a refund of the price of the items but not taxes which is ok and I have 2 successful transaction that came back and awaiting the two I did today but they are pretty good and quick with refunding the money for the items …. You just have to find a box to ship the items back but they provide the label if u have access to a printer or you can allow pick up from a shipping company all in all a wonderful experience and buy.
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From the manufacturer
Claim filed 02/11-returned 2me 3/11- brackets bent, 0 power, gpu not secured. mandatorybox>10days
TL;DR Find an alternative to insuring your items. The Asurion organization does not have anyone in position to legitimately provide a solution.02/11First filed claim for my computer. An Asurion website issue required new refile 02/12. Waited for mandatory shipping box. Called after the tracking for the shipping box never updated from creating label. Nothing sent after 2nd call. Another call and shipping box was sent, received box and machine was shipped 2/23.I was provided an estimate that shipping of the mandatory box in which to ship the computer + repair + return shipping to me would be approximately 10 days total.03/11 -One month after the initial claim was filed.Service center shipped back 3/8. Received 3/11.The machine now does not even power on. The GPU was not secured inside the machine when it arrived, and it was hanging by the motherboard socket. Input connectors on the GPU did not match openings of the machine case for one to be able to connect cables, There are additionally damaged components forced into place with non-matching screws.03/14I called 3/14 to request a different service center to repair the machine properly. I was told a return call would occur within 2 days.03/18I called again after I never received a return call, nor a verification of another mandatory shipping box having been sent.03/19Today is 3/19/24, I have had to call again for a mandatory shipping box to be sent again. The initial voicemail msg that was left said the machine will go to the same service facility that did this to this masterful work during the first attempt, even though it was a specific request not to send it back to the same people or the same service provider. There was no number left to call back and clarify this issue, and the service manager read off only what the service provider had written, "replace video card," and merely provided the comment that they replaced the video card, and would try again.Additionally, it was mentioned there is a limit on repair attempts, as if I was at fault for the way the machine was returned to me, and they would allow one more attempt at repair, even though the machine was not repaired the first attempt.And that repair? The service manager said in the voicemail that they would attempt to repair the video card again, with absolutely no mention of the entire machine failing to power on. How does any of this make sense? There does not appear to be anyone within the Asurion organization that can legitimately remedy the situation.
Top reviews from the United States
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Reviewed in the United States on March 20, 2024
02/11
First filed claim for my computer. An Asurion website issue required new refile 02/12. Waited for mandatory shipping box. Called after the tracking for the shipping box never updated from creating label. Nothing sent after 2nd call. Another call and shipping box was sent, received box and machine was shipped 2/23.
I was provided an estimate that shipping of the mandatory box in which to ship the computer + repair + return shipping to me would be approximately 10 days total.
03/11 -
One month after the initial claim was filed.
Service center shipped back 3/8. Received 3/11.
The machine now does not even power on. The GPU was not secured inside the machine when it arrived, and it was hanging by the motherboard socket. Input connectors on the GPU did not match openings of the machine case for one to be able to connect cables, There are additionally damaged components forced into place with non-matching screws.
03/14
I called 3/14 to request a different service center to repair the machine properly. I was told a return call would occur within 2 days.
03/18
I called again after I never received a return call, nor a verification of another mandatory shipping box having been sent.
03/19
Today is 3/19/24, I have had to call again for a mandatory shipping box to be sent again. The initial voicemail msg that was left said the machine will go to the same service facility that did this to this masterful work during the first attempt, even though it was a specific request not to send it back to the same people or the same service provider. There was no number left to call back and clarify this issue, and the service manager read off only what the service provider had written, "replace video card," and merely provided the comment that they replaced the video card, and would try again.
Additionally, it was mentioned there is a limit on repair attempts, as if I was at fault for the way the machine was returned to me, and they would allow one more attempt at repair, even though the machine was not repaired the first attempt.
And that repair? The service manager said in the voicemail that they would attempt to repair the video card again, with absolutely no mention of the entire machine failing to power on. How does any of this make sense? There does not appear to be anyone within the Asurion organization that can legitimately remedy the situation.
Plan Option: WarrantyVerified Purchase
Claim filed 02/11-returned 2me 3/11- brackets bent, 0 power, gpu not secured. mandatorybox>10days
Reviewed in the United States on March 20, 2024
TL;DR Find an alternative to insuring your items. The Asurion organization does not have anyone in position to legitimately provide a solution.Reviewed in the United States on March 20, 2024
02/11
First filed claim for my computer. An Asurion website issue required new refile 02/12. Waited for mandatory shipping box. Called after the tracking for the shipping box never updated from creating label. Nothing sent after 2nd call. Another call and shipping box was sent, received box and machine was shipped 2/23.
I was provided an estimate that shipping of the mandatory box in which to ship the computer + repair + return shipping to me would be approximately 10 days total.
03/11 -
One month after the initial claim was filed.
Service center shipped back 3/8. Received 3/11.
The machine now does not even power on. The GPU was not secured inside the machine when it arrived, and it was hanging by the motherboard socket. Input connectors on the GPU did not match openings of the machine case for one to be able to connect cables, There are additionally damaged components forced into place with non-matching screws.
03/14
I called 3/14 to request a different service center to repair the machine properly. I was told a return call would occur within 2 days.
03/18
I called again after I never received a return call, nor a verification of another mandatory shipping box having been sent.
03/19
Today is 3/19/24, I have had to call again for a mandatory shipping box to be sent again. The initial voicemail msg that was left said the machine will go to the same service facility that did this to this masterful work during the first attempt, even though it was a specific request not to send it back to the same people or the same service provider. There was no number left to call back and clarify this issue, and the service manager read off only what the service provider had written, "replace video card," and merely provided the comment that they replaced the video card, and would try again.
Additionally, it was mentioned there is a limit on repair attempts, as if I was at fault for the way the machine was returned to me, and they would allow one more attempt at repair, even though the machine was not repaired the first attempt.
And that repair? The service manager said in the voicemail that they would attempt to repair the video card again, with absolutely no mention of the entire machine failing to power on. How does any of this make sense? There does not appear to be anyone within the Asurion organization that can legitimately remedy the situation.
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