Scale and improve your customer experience.
Instantly teach Ada everything it needs to know about your company by connecting your knowledge sources, data, and key business systems.
Identify which automated conversations are truly successful — where Ada provided relevant, accurate, and safe responses — and where there is an opportunity to improve.
Coach Ada to follow specific rules, guidance, and multi-step processes. Provide feedback with confidence that Ada’s AI Agent will continuously learn and grow with your brand.
Reach your customers in 50+ languages, on the channels they prefer.
Build only what's unique to your brand and let Ada handle the rest. Ensure compliance, security, and reliability, all while using a single customer experience platform that seamlessly operates across all channels, languages, and audiences.
Platform Overview
Ada’s AI Agent grows, learns and works 24/7 to continuously improve your business.
Combining safety checks, guidance, advanced knowledge retrieval, a suite of cutting-edge LLMs, and action capabilities with your business systems, the Ada Reasoning Engine™ gives you the control you need to coach a problem-solving powerhouse.
Learn MoreTrusted by leading companies across 35+ countries.
HIPAA, SOC2, and GDPR compliant, we protect sensitive data and maintain rigorous adherence to industry-leading security and compliance practices.
Safety controls built into Ada’s Reasoning Engine™ are used to ensure generations comply with your company's policies.
Integration of the highest standards of protection at every stage in the data lifecycle ensure compliance with privacy laws and regulations.
Manage millions of interactions and effectively handle peak loads without compromising service quality.
AI is how you transform omnichannel customer service in 2024 — delivering seamless, personalized experiences that impress customers and drive loyalty.
Here's how we use the LLMs to impact customer service, and what training processes we employ to ensure effective and secure deployment.
Many companies tout their multichannel approach, but the real game-changer is omnichannel customer service.
Differentiate your customer experience with AI omnichannel customer service. Not sure how? Read this extensive guide to learn how.
What is the omnichannel customer service dilemma, and how can we solve it? Chief Product & Technology Officer, Mike Gozzo, has some ideas.
Hallucinations in AI occur when an AI model generates information that is inaccurate or misleading but presents it as if it were true. For businesses relying on AI customer service, false or misleading information can erode customer trust and lead to operational inefficiencies.
