Deloitte Shared Services
Conference 2024


8 - 10 October 2024
RAI Amsterdam,
The Netherlands

The Power of Possibility

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Following the success of last year's conference in Copenhagen, where we spent three spectacular days exploring the themes of imagination, innovation, and impact, our 2024 Shared Services Conference was held at the RAI Amsterdam in October!

This year’s conference showcased the power of possibility in GBS; how it is the key to unlocking enterprise resilience and accelerated growth. As businesses navigate the challenging market, they'll depend on the gold standard expertise, and cutting-edge, innovative solutions of their GBS organisations to keep them ahead of the curve and drive the sustained operational excellence required. It’s time to embrace the transformative power of GBS!

Dorthe Harding Keilberg

Country Host - Partner, EMEA GBS and Outsourcing Advisory Lead

John Haughey

Conference Sponsor, Vice Chairman - Partner




Conference themes

  • Getting to Gold

    Explore how leading organisations continue to drive business outcomes by harnessing next generation capabilities and hybrid service delivery models

  • Expanding Elite Experience

    Unlock the key to delivering seamless services by utilising cutting-edge technology that prioritises the customer experience

  • Purpose & Planet

    Engage with organisations who have driven long-term impact and employee commitment through fostering a purpose-driven culture

  • Growing GenAI Capabilities

    Hear from industry trailblazers who are equipping their organisations to embrace the transformative power of Generative AI within their GBS

  • Steadfast Success

    Gain insights from organisations who continue to demonstrate resilience, proving GBS remains the dependable core, delivering organisational growth whilst balancing competing organisational wide priorities

Testimonials

“I would like to give a huge shout out for arranging a fantastic conference! I am super-impressed with the entire arrangement and how you are able to raise the bar year by year. This year’s conference set a new standard! So again – a big thanks quality!”

Director, CFO Services, Deloitte

“It was the best conference I have attended and set a very high bar. Well done to all of the team.”

Head of Global Finance Operations, Cargill

“A note to thank you personally for what was an excellent conference.”

Matthew Wyatt, Public Investment Fund

“I have attended many conferences and this one by far is the best one, with relevant content, concrete examples, journeys, it was interesting what models, services, development path others in the business chose.”

Anna Round, Global Services Center Director, Macgregor

Download the 2023 Shared Services Insight Report

Exploring the future of shared services, the SSC23 Insights Report provides strategic insights on the trends, challenges, and opportunities facing shared services and outsourcing leaders in this dynamic market. From hybrid delivery models and expanded talent pools, to unlocking niche capabilities-as-a-service and introducing disruptive digital transformation, it was a ground-breaking and value-generating year for GBS. Get market-leading perspectives on how our industry is radically pushing the boundaries of the possible to transform the position of GBS within the enterprise.

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