FortiCare Professional Services
Expertise at Your Service
Download Solution BriefAs a large or global enterprise, your infrastructure, technology, and security capabilities must keep up with demand and growth. Yet often, organizations lack the in-house expertise to design, deploy, operate, and maintain new capabilities or meet tight deadlines.
At Fortinet, we understand these challenges and provide different expert professional services to suit your needs. We strongly believe that a well-designed and operated network and security infrastructure is critical to the overall security and availability. These services help hundreds of large and global enterprises every year to optimally design and manage their growing security and network needs and provide maximum uptime to their customers. Our experts help reduce risk by:
As businesses evolve, security capabilities must keep up with growth. Yet many organizations often lack the in-house expertise to design, deploy, operate, and maintain new capabilities or meet tight deadlines to implement changes.
At Fortinet, we understand these challenges and provide different expert professional services assistance to suit your needs. These services help thousands of businesses every year so they can optimally design and manage their growing security and network needs. Our experts help reduce risk by:
As a service provider (SP), your infrastructure, technology, and the services you provide to your customers are in constant evolution, and your security capabilities need to keep up. Yet often organizations lack the in-house expertise to design, deploy, operate, and maintain new capabilities or meet tight deadlines.
At Fortinet, we understand these challenges and provide different expert professional services assistance to suit your needs. These services help thousands of service providers every year so they can optimally design and manage their growing security and network needs and provide maximum uptime to their customers.
Our experts help reduce risk by:
Accelerating implementation of your technology
Assisting your operations teams
Optimizing security capabilities
Continuing to support ongoing operations of your Fortinet Security Fabric deployment
Companies should also consider FortiCare Technical Support Services and Advanced Support.
Customer Journey Success Life-Cycle Approach
Fortinet follows the life-cycle approach and provides unique services to help our customers in their success journey.
Design
Business Alignment
Deploying a new solution into your operating environment is very critical to the ongoing health of both network and security. With the experience gained from 1000s of engagements, our engineers understand your environment and will design the optimal solution to meet your security needs and business objectives.
Deploy
Accelerated Implementation
Fast-track your return on investment with streamlined deployment from our experts. Our consultants have multi-vendor experience to help you quickly migrate from older technologies. Using proven methodology, our consultants plan and execute your implementation efficiently and effectively.
Operate
Reliable Assistance
Take advantage of our domain experts and offload your short- or long-term project tasks such as planning, design, configuration, upgrades, migration, deployment, and testing. Our experts work closely with your team to operationalize our solutions and improve productivity and provide technical and operational knowledge transfer.
Optimize
Performance Excellence
Tap into our expertise to modify your protections as your business, network, and threats change. We can help you adapt to changes in users, applications, and traffic patterns. Best-practice reviews of configuration, performance, and policies will maximize security and keep your business running smoothly. We can also make sure your network is meeting your performance needs, as ongoing network changes can impact network performance.
Evolve
Personalized Care
When it comes to end-of-life of hardware or cloud transformation, we have the expertise to replace, migrate, or transform your network and security environments to meet your future business needs. We are here to help you along the journey.
Engagement Options
Designated Engineer Services
Designated Engineer (Full-time, Part-time, or Security-cleared) services are designed to help our customers with large migrations or support and operationalize various Fortinet products.
Statement of Work (SoW)-based
These fixed-price outcome-based custom engagements are designed to meet the specific needs of our customers.
Professional Service Days
These flexible consumption days can be used to engage Professional Services on various custom projects.
QuickStart Services
These best-practice-based services are designed to help the customers get up and running with basic configuration and to expedite time-to-value objectives.
QuickStart Services
QuickStart services are developed based on our best practice methodology to help customers deploy the solution right the first time and ensure that the deployment meets the highest standards. These services enable customers to accelerate the time-to-value and time-to-adoption of their Fortinet solution and follow a structured project deployment methodology. The primary goal of this service is to help the customer get up and running with basic configuration. The service will also facilitate knowledge transfer to help customers manage the devices after deployment.
We continue to add additional services to meet our customer needs.
Professional Services Projects
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| Service Design and Transition | Details |
|---|---|
| Network Design and Integration | Optimizes integration of the Fortinet solution and advises on proposed design solutions |
| Design and Configuration Review | Reviews of design documentation and the accompanying configuration files |
| Design and Configuration Validation | Implements customer-specific test plans with focus on verifying business-centric end state |
| Firewall Migration and Replacement Project | Provides production-to-production project support for customers migrating from a third-party vendor |
| Software Upgrade and Platform Migration Project | Assures a software upgrade or hardware migration |
| Technical Design Authority and Implementation | Provides a design lead throughout the project to ensure issues are tracked and resolved |
| Wireless: Configure | Implements software and wireless parameters to achieve the best Wi-Fi user experience based upon business requirements and environmental factors |
* Service levels depend on the purchased service and its entitlement. Some geographical restrictions apply to the four-hour hardware replacement service.
| Service Operations | Details |
|---|---|
| FortiGate Health Check | Operational performance review to identify needed improvements and provide configuration-tuning recommendations. |
| Security Hardening | Hardening procedures specific to specific platform and specific firmware version. |
| Compliancy Audit Preparation | Written guidance on audit and compliance processes for the deployed solution, including configuration baselines per compliance objectives such as PCI and HIPAA. |
| Configuration Verification | Recalibrates, restructures, or redesigns the customer’s solution so that it is optimally deployed to meet current demands. |
| Lab Testing and Validation | Conducts functional testing ahead of a planned design or configuration change for a more predictable and measurable outcome. |
| Dedicated Resource Service | Ongoing operational technical assistance by a Fortinet certified engineer, either remotely or on-site. |
| Custom Training on Deployed Solution | Provides tailored training on a design solution created by Fortinet Professional Services. |
| Wireless: Assess | To handle change in client count and wireless usage, this service intelligently evolves the network through soft adjustments and verified infrastructure enhancements. |
| Wireless: Wellness | Analyzes and resolves challenges experienced on deployed Wi-Fi networks to determine root cause and optimization options. |
* Service levels depend on the purchased service and its entitlement. Some geographical restrictions apply to the four-hour hardware replacement service.
