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INDOT4U

INDOT4U

INDOT4U is INDOT's 24/7 customer service line, ready to provide Hoosiers with a way to communicate issues and concerns directly to the agency.

INDOT is responsible for construction and maintenance of interstate highways, state roads, and U.S. routes in Indiana. This includes adjacent overpasses and ramps on these roadways, and traffic control devices along these roadways, including signs and traffic signals.A graphic explaining which roads INDOT maintains. From left to right: picture of interstate sign, picture of Indiana State Route sign, picture of US Route sign. The bottom text reads "INDOT is responsible for interstates, U.S. highways, and state roads in Indiana. (Ex: I-465, U.S. 6, S.R. 101).  INDOT is NOT responsible for city or county roads (Ex: County Road 46, Johnson Fork)."

INDOT is NOT responsible for construction and maintenance of county or city roads. For expedited service on a roadway that falls outside of INDOT's maintenance, contact the local city or county highway department of which the roadway falls in.

To report a roadway concern on a state road, interstate, or U.S. highway in Indiana, click here.

INDOT's customer service center operations are supported by a comprehensive service catalog that serves as the foundation for addressing customer questions and concerns and includes information about the nearly 100 different services provided by almost every division of INDOT.

Some of our most frequently asked questions are listed below:

About INDOT

In this section, you will find frequently asked questions regarding general INDOT information, as well as rest area and truck parking information.

  • What does INDOT do?

    INDOT's mission is to plan, build, maintain and operate a superior transportation system enhancing safety, mobility and economic growth. INDOT is responsible for construction and maintenance of Indiana interstates, U.S. routes and state roads, including adjacent overpasses and ramps. INDOT is also responsible for traffic control devices along these roadways, including signs and traffic signals. To learn more about INDOT, click here.

  • Where can I find information about public meetings or public hearings?

    To find information about public meetings and public hearings, refer to the INDOT Meetings and Hearings Calendar.

  • Who is the head of INDOT?

    INDOT is led by a commissioner who is appointed by the governor. The commissioner has a staff of deputy commissioners who are responsible for specific areas of INDOT. Click here to learn more about the INDOT commissioner and the executive staff.

  • How does INDOT operate?

    INDOT has six district offices across the state that handle day-to-day operations such as construction, detours, traffic signal operations, permits and maintenance operations which include repairing potholes, removing dead animals, treating roadways for snow/ice and plowing snow, along with various other responsibilities. Click here to find out more about the six district offices.

  • Where can I find information about rest areas?

    Visit the INDOT Rest Areas page to find information about rest areas and welcome centers in Indiana, including their location, phone numbers, parking spots and facilities.

  • Can I request for the travel guides in the rest areas to be mailed to me?

    Travel guides that are displayed in rest areas and welcome centers are published by the Indiana Department of Tourism. You may order the travel guides on the Visit Indiana website.

  • How do I report a problem with a rest area?

    If the issue requires immediate attention, report it to the Rest Area staff or the INDOT Transportation Services Call Center at 1-855-INDOT4U. Report all other rest area problems to the Rest Area staff or use the Customer Service Portal Report a Concern.

Construction

Below you will find information regarding INDOT construction. These questions span from commonly asked questions about construction zones, to information for consultants and contractors. To view all future and current construction projects on INDOT roads across the state, visit 511in.org.

  • Why do you have multiple construction projects in the same area at the same time?

    INDOT is responsible for designing, constructing and maintaining interstate highways, U.S. routes and state roads. While there may be additional projects near the area of an INDOT project, they may be a city, county or local business project. INDOT coordinates project schedules with local governments and businesses to reduce traffic congestion, motorist inconvenience, and improve safety, but there are situations when having multiple projects in the same area cannot be avoided. Additionally, Indiana's construction season commonly extends from March though November, weather permitting. This compact construction window also impacts our project planning schedule.

  • Why are lanes closed to traffic when there are no workers on the construction site?

    There could be several reasons you don’t see anyone on the job site. Plans are created to design the flow of traffic for every construction project. Many factors are considered in the development of these plans. Many construction projects on interstate highways, U.S. routes, or state roads require work to be performed at night, when traffic is lighter. Workers may also be performing other project tasks or waiting for new road surfaces to harden before moving onto the next phase of a project. To improve motorist and worker safety, most active work zones have traffic or lane restrictions in place 24/7 unless otherwise specified. Most crashes in construction zones occur at the beginning of the zone, therefore it is safer and more efficient for lane restrictions to be maintained continually in a construction zone.

  • How do you decide what the detour route will be?

    Detours or alternate routes required by construction projects must be directed to other interstate highways, U.S. routes, or state roads due to the traffic volume and size of vehicles that travel these roads. Detours or alternate routes that use county roads or city streets, while they may be the more direct, are not allowed because these roads are not built to withstand heavy traffic flow or the size and weight of the vehicles that travel on INDOT roads. Detours for construction projects are indicated on the INDOT CARS Program where available.

  • Who can I call / email about a construction project?
    Major construction projects sometimes have a dedicated email address or phone number motorists can use to submit questions and concerns about a project. Visit the INDOT Major Projects page to locate the contact information of a specific major project.
    You may use the INDOT Customer Service Portal, Report A Concern to ask for specific project information or submit questions or concerns about most INDOT road construction projects. If the issue is urgent, call the INDOT Transportation Services Call Center at 1-855-INDOT4U for an immediate response.
  • Why are there not enough warning signs about an upcoming construction zone?

    INDOT follows the standard set forth in the Federal Manual of Uniform Traffic Control Devices when setting up construction zone signs. We do, however, recognize that sometimes additional signage may be needed. In those instances, we will investigate reported concerns and determine whether or not additional signs are warranted. You may use the Customer Service Portal, Report a Concern to submit a request for a review of construction zone signage.

  • Where can I find the latest information about construction projects?
    For current and future construction projects, refer to the INDOT Next Level Roads Map and select the project on the navigation menu to find the latest updates.
    For traffic conditions where there are road construction projects along a roadway, you can refer to the INDOT CARS Program. You can click on a construction project on the interactive map and find more details about the project, including the target completion date.
    You may also subscribe here to receive notification via e-mail or SMS/text messages. The subscription service enables you to select the specific construction projects, topics, processes, or areas that you would like to follow.
  • How can I get notifications (email or SMS text) about construction projects in my area?

    You may subscribe to notification alerts via e-mail or SMS text messages here. The subscription service enables you to select the specific construction projects, topics, processes, or areas you would like to be notified about.

  • How can I participate in planning for road construction projects?

    INDOT recognizes the importance of involving the public as early as possible when developing transportation solutions to best meet the state’s transportation challenges. It is the policy of INDOT to promote public involvement opportunities in the planning and project development phases, continuing through project construction and maintenance. Click here for a brochure that explains more about how construction projects are developed, including public involvement opportunities during planning and construction.

  • Where can I find a list of road construction projects in my county?

    The INDOT website provides a District Map which lists all six districts in Indiana. Use the interactive map to locate your county. Once you find your area, click the desired location and you will be redirected to the appropriate district homepage, which lists all current, future, and proposed projects within the area.

  • Where can I find information about major road construction projects in the state?

    The INDOT website includes information about major projects on interstate highways, U.S. routes and state roads. To read more information about each project, go to the Major Projects page and select the project on the navigation menu.

    You may also visit the INDOT Construction Map to see all state and local construction projects by Indiana county.

  • Where can I find traffic conditions along a roadway with road construction?
    For traffic conditions along a roadway with construction projects, go to the INDOT CARS Program. This interactive map shows travel speeds, accidents, road closures and detour routes if available.
    The CARS Program may also be accessed through the INDOT Mobile App which can be downloaded to Apple and Android mobile devices.
  • Where can I find information about bidding on construction projects?
    Information about the pre-qualification and bidding process can be found here.
    The contract letting information and Bid Express information can be found here. Bid Express is the secure internet bidding website that pre-qualified contractors use to submit their bids to INDOT.
  • How do consultants apply for prequalification to provide professional services on INDOT projects?

    All consultants or firms that desire to provide professional services on INDOT construction projects that require the work to be performed by or under the supervision of a registered engineer, architect, or surveyor must be pre-qualified. Click here to learn more about consultant pre-qualification requirements, the application process, and other related information.

  • How do contractors apply for prequalification to work on INDOT construction projects?

    Individuals or companies that want to work as a prime contractor on INDOT projects must be pre-qualified. Click here to learn more about the contractor pre-qualification requirements, the application process, and other related information.

  • Where can I look up who was awarded the construction project?

    The INDOT web page with contract letting information can be found here. To see construction bid results, select the contract letting date and click on Official Bidding Results.

  • How are local / LPA projects funded?

    INDOT works proactively to assist Local Public Agencies (LPAs) in addressing capital program improvement needs. Gas tax revenue from the state Motor Vehicle Highway Fund and Local Road and Street Fund are shared with LPAs. INDOT also makes available 25 percent of the federal funds apportioned to it under Congressional Highway Authorization Bills. The program that administers and oversees the use of these funds is called the INDOT Local Public Agency Program (LPA Program).  Click here to learn more about the LPA Program, the Community Crossings Matching Grant Program and notices of funding availability for Federal Grant Opportunities.

Pavement Markings

In this section, you can find answers to frequently asked questions regarding pavement markings. This includes processes, the application of, and other information regarding the paint used on Indiana roadways.

  • Where can I report road lines that are faded or missing?
    You may use the INDOT Customer Service Portal, Report a Concern to report road lines that are faded or missing on an interstate, U.S. route or state road in Indiana. If the faded or missing pavement marking is posing a safety hazard, please call the INDOT Transportation Services Call Center at 1-855-INDOT4U so that it may be investigated.
    If the pavement marking is on a city street or county road, please contact your local city street department or county highway department.
  • How often do you repaint the lines on the road?

    INDOT refreshes pavement lines and markings at different locations every year. INDOT will generally repaint or refresh center lines annually, while edge lines are repainted or refreshed when needed. INDOT measures and evaluates the reflectivity of pavement lines and markings to identify those that need to be repainted. If the lines and markings meet reflectivity standards, even though they look worn, we typically will not repaint them. Temperature and humidity affects the cure time for pavement markings, so INDOT only refreshes pavement markings from May through October.

  • What kind of warning signs do you use when you have painting crews on the road?

    Warning signage is posted on all paint trucks during a painting operation. The rear truck displays a sign stating "Paint Crew Ahead"; the paint truck itself displays a sign stating "Caution Wet Paint"; and on multilane highways a back-up truck has an arrow board pointing traffic out of the lane being painted, and a message board stating which lane is being painted.  INDOT does not place temporary signage along highways to indicate that painting is underway.

  • Why don't you close roads until the paint is safe to drive on?

    Paint crews may complete many miles of pavement markings every day, so any road closure would be extremely long and affect many other state and local roads. To minimize disruption, INDOT crews position warning vehicles to alert drivers to avoid the paint crew or area if possible.

  • How long does it take for paint on pavement to dry?

    Depending on weather conditions, pavement marking paint will be tack-free one minute after application. However, high humidity or low air temperature will affect drying time.

  • How do I get the wet paint from the road off my vehicle?

    For best results, wash your vehicle with soap and hot water as soon as possible.  Auto parts stores also have products that are designed to remove pavement marking paint from a vehicle.

  • What kind of paint do you use on the road?

    Pavement marking materials include waterborne traffic paint, thermoplastic, preformed plastic, epoxy, and snowplowable raised pavement markers. To learn more about pavement markings, materials and application, click here.

  • How can I request for a bike lane to be added to the roadway?
    To request a dedicated bicycle lane on a U.S. route or state road, you may submit a request through the INDOT Customer Service Portal, Make a Request. Please include the name of the roadway, county, nearby city/town, and the justification for your request. Please keep in mind that some U.S. routes and state roads are not suitable for bicycle travel due to high traffic volume, narrow lanes or shoulders, poor sight distance, or higher speed limits. Refer to the Bike Suitability Map to see the suitability of bicycle travel on Indiana roadways.
    Dedicated bicycle lanes are not legal on interstates, but Indiana has many bike routes that follow county roads, city streets, state roads, and off-road trails. Click here to see the bike routes in Indiana.
    If you would like to request for a dedicated bike lane to be added to city streets or county roads, please contact the local municipality.

Potholes

This section contains frequently asked questions regarding potholes. This includes information on reporting a pothole, as well as the causes and solutions for potholes.

  • How do I report a pothole?
    You may use the INDOT Customer Service Portal Report a Concern to report a pothole on an interstate, U.S. route or state road in Indiana. If the pothole is posing a traffic safety hazard, contact the INDOT Transportation Services Call Center at 1-855-INDOT4U so it may be promptly investigated for resolution.
    If the pothole  is on a city street or county road, please contact your local street department or county highway department.
  • Why don't you have more crews fixing potholes?

    With more than 100 maintenance units and over 1,000 employees, INDOT Maintenance performs numerous types of activities. While pothole patching is the most prevalent, they also repair traffic signs, clear debris on the roadway, pick up dead animals in state Rights of Way, repair traffic signals, refresh pavement markings, and many other operations on interstates, U.S. routes and state roads across the state. Additionally, certain maintenance activities may require special skills, or the presence of technicians or supervisors, to be completed as required to ensure both efficiency and public safety.

  • How come not all of the maintenance crew are working?

    Both federal and state guidelines require a certain number of workers on a job site. This can sometimes result in the appearance that only a few people are working, but every person on the job site has a purpose.

  • How long does it take to fix a pothole?

    If the pothole is causing a traffic safety hazard, INDOT maintenance crews will promptly repair it. Depending on the location of the pothole in the roadway, INDOT maintenance forces have up to 15 business days to repair a pothole. However, areas identified as traffic or safety hazards will be prioritized.

  • What causes potholes?

    After years of traffic and winter freeze-thaw cycles, small cracks develop in roadway pavement. Moisture seeping in the ground beneath the pavement freezes when temperatures drop. The ground then expands and pushes up the pavement. With warmer weather, the ground returns to normal levels, but the pavement often remains raised, leaving voids between the pavement and the ground. When vehicles drive over the pavement, it collapses, creating potholes.

  • What do you use to fill potholes?

    In warm weather, hot mix asphalt is used to fill potholes permanently. Hot mix asphalt (HMA) is a combination of liquid asphalt and aggregate. Precise proportions of asphalt and aggregates are blended together to produce hot mix paving. All quality controlled HMA mixtures used on INDOT road construction are required to be produced by a certified HMA plant. In winter, hot mix asphalt plants are closed, so cold mix asphalt is used as a temporary fix to fill potholes, until asphalt plants are re-opened and hot mix is available to make more permanent repairs.

  • Why don't pothole repairs last?

    The permanent hot mix asphalt filling used to fix potholes is not available during winter months, so a temporary cold mix asphalt filling is used. When the asphalt plants re-open in the spring, our maintenance crews go back and fill the potholes with hot mix, which is a more effective and permanent solution.

  • What do you do to preserve the roadways?

    INDOT manages and maintains more than 11,000 centerline miles of interstate highways, U.S. highways, and state routes in Indiana. Pavement preservation activities include resurfacing, crack sealing, chip sealing, pothole repair and storm water drainage maintenance. To learn more about INDOT's pavement preservation program, click here.

  • How can I avoid hitting the potholes?

    Allow plenty of space between your vehicle and the vehicle in front of you, drive slowly, and keep your eyes on the road. Change lanes to avoid potholes only when it is safe to do so. You should never drive on the shoulder to avoid potholes. The shoulder is reserved for emergency situations. On state roads, U.S. Routes and interstates, report potholes to the Transportation Services Call Center at 1-855-INDOT4U, or by using our Report A Concern on the portal. To learn more about safe driving tips, click here.

  • Where can I file a claim for the damage to my vehicle caused by a pothole?

    Citizens who have a claim for personal injury or property damage against the state of Indiana must submit either State Form 54668, Notice of Tort Claim for Property Damage, or make the claim in writing as prescribed in Indiana Code 34-13-3 and submit to the Indiana Attorney Generals Office for investigation. Click here to download a Tort Claim form. Follow instructions on the form for completing and submitting it to the Office of the Attorney General. All instructions and filing requirements are included on the Notice of Tort Claim form.

Requests for Information and Services

In this section, you will find answers to frequently asked questions regarding services offered by INDOT, such as Hoosier Helpers. In addition to this, you will find other frequently asked questions regarding requests for information, Tort Claims, and permits.

  • Who are the Hoosier Helpers?

    Hoosier Helpers is a Good Samaritan program offered by INDOT and sponsored by GEICO, to assist motorists on interstate highways in central Indiana, northwest Indiana, and southern Indiana. Hoosier Helpers improve safety on interstates, offer limited roadside assistance to motorists, help with traffic control, remove roadway accident debris, and provide emergency medical assistance. Since the program began in 1991, Hoosier Helpers have come to the aid of more than 400,000 motorists. Click here to learn more about the Hoosier Helpers.

  • What services do Hoosier Helpers offer?

    Hoosier Helpers will assist motorists on interstate highways by changing flat tires, fixing minor mechanical problems, and providing limited amounts of fuel. Hoosier Helpers also assist with traffic control, remove roadway accident debris, and provide emergency medical assistance. Click here to learn more about the Hoosier Helpers.

  • Are Hoosier Helpers available 24 / 7?

    In general, Hoosier Helpers are available from 5:30 a.m. to 8 p.m. Monday to Friday, and 7 a.m. to 8 p.m. Saturday and Sunday. However, INDOT may schedule Hoosier Helpers to patrol more hours during expected winter storms to provide emergency roadway assistance. Click here to learn more about the Hoosier Helpers.

  • Are Hoosier Helpers services free?

    The services provided by the Hoosier Helpers are free to motorists. GEICO is the exclusive sponsor of the Hoosier Helper freeway service patrol. The collaborative sponsorship is designed to create a long-term, supplemental funding source for the program. Click here to learn more about the Hoosier Helpers program.

  • What areas do the Hoosier Helpers patrol?

    Hoosier Helpers currently patrol interstates in central Indiana, northwest Indiana, and southern Indiana. Interstate highway signs designate the areas patrolled by Hoosier Helpers.

    Click here to view specific coverage areas.

  • Why aren't Hoosier Helpers available throughout the state?

    INDOT Hoosier Helpers is a Good Samaritan program, and GEICO is the exclusive sponsor of the Hoosier Helper freeway patrol service. Hoosier Helpers patrol the busiest interstates in the state in central Indiana, northwest Indiana, and southern Indiana in order to assist the greatest number of motorists given the available resources.

    Click here to learn more about the Hoosier Helpers.

  • What is the phone number for the Hoosier Helpers?
    Call the INDOT Transportation Services Call Center at 1-855-INDOT4U if you need assistance from a Hoosier Helper. If you are within the coverage area that Hoosier Helpers patrol, your call will be transferred to dispatch at our INDOT Traffic Management Center, which will determine if and how quickly a Hoosier Helper can be dispatched to your location. If Hoosier Helpers are assisting with other roadside emergency events, you may not receive immediate aid.
  • What is a Tort Claim?

    A Tort Claim is the claim process available to any citizen who has had personal injury or damage to their property due to the act or negligence of another party. The Notice of Tort Claim for Property Damage is filed with the Indiana Attorney General's office to evaluate its merits based on supporting evidence and investigation. A decision is made from the results of that investigation with a determination of liability and compensation.

  • What type of damage does a Tort Claim cover?

    Notice of Tort Claim for Property Damage may be filed for any damage to personal property or personal injury that is believed to be caused by a state agency. This includes damage to personal vehicles, homes, property, or personal injury caused by a pothole, chip sealing operation, snow plow operation, road construction equipment, pavement-painting process, or due to state employee negligence/wrongdoing.

  • What information do I need to file a Tort Claim?

    In addition to the completed State Form 54668, Notice of Tort Claim, you will also need to include (if applicable): copies of the accident/incident report, vehicle registration, paid receipts for repair or two estimates for repair, medical reports, photographs and any additional documentation in reference to the claim.

  • How does a Tort Claim get processed?

    The Office of the Attorney General office will evaluate and investigate all evidence submitted with Tort Claims to determine if there was fault or negligence on INDOT's part, in order to authorize compensation for damages.

  • Where should I mail the Notice of Tort Claim form?

    The completed Notice of Tort Claim Form, together with all supporting documentation, should be mailed to the Attorney General's office in the manner that they require. The mailing address is included on the upper right hand corner of the Notice of Tort Claim Form. The mailing instructions are also included on the form.

  • How do I submit a Tort Claim for damage to my vehicle or property caused by INDOT?

    Citizens who have a claim for personal injury or property damage against the state of Indiana must submit either State Form 54668, Notice of Tort Claim for Property Damage, or make the claim in writing as prescribed in Indiana Code 34-13-3 and submit to the Indiana Attorney Generals Office for investigation. Click here to download a Tort Claim form. Follow instructions on the form for completing and submitting it to the Office of the Attorney General. All instructions and filing requirements are included on the Notice of Tort Claim form.

  • How can I check the status of my Tort Claim?

    To follow up on the status of the Tort Claim that you have submitted, please contact the Office of the Attorney General Tort Claim Questions line at (317) 232-6350.

  • Why is the Attorney General's office processing the Tort Claim that I filed against INDOT?

    All claims against the state of Indiana (including all its agencies) are handled by the Office of the Attorney General. The Attorney General's office will evaluate and investigate all Notice of Tort Claim for Property Damage documents against INDOT to determine if there was fault or negligence on INDOT's part in order to authorize compensation for damages.

  • Is there a deadline for filing a Tort Claim?

    Indiana law gives you 270 days after the loss to file a Notice of Tort Claim for Property Damage.

  • When will I get reimbursed for damages?

    If a Tort Claim form is properly filed, the Office of Attorney General will investigate and notify you in writing within 90 days of receipt with the results of the investigation and determination of compensation. For more information, review the Notice of Tort Claim form, or contact the Office of the Attorney General Tort Claim Questions line at (317) 232-6350.

Road Conditions and Drainage

In this section, you will find information regarding road conditions, common roadway treatments and alternative intersection, as well as information regarding drainage.

  • How often are roads and bridges assessed?
    Roads are typically assessed every two years, depending upon their condition. Roads in poorer condition are assessed more often than newer facilities or roads in good condition. Re-paving a road, is more cost-efficient and quicker than rebuilding, and can include removing and replacing the roadway surface with asphalt or concrete. Emergency repairs will continue to be made prior to a re-paving project.
    Bridges are inspected at the minimum, every two years. Bridges with higher traffic counts are inspected more frequently. If a bridge failure were to occur, INDOT sends a team to inspect immediately. The necessary steps are then taken based on that inspection.
  • How can I request for additional lanes to a road?

    You may use the INDOT Customer Service Portal, Report a Concern to request consideration for additional lanes to be added to an interstate, U.S. route or state road. Include the lanes that you are requesting (such as left turn only, or right turn only lane), the location of the roadway, and the reason for the request.

  • What do you do with complaints and suggestions?

    INDOT is committed to provide great service to all customers. Complaints, requests and suggestions that we receive either Customer Service Portal, Report a Concern or through the INDOT Transportation Services Call Center toll-free number (1-855-INDOT4U) are logged into our customer service database. Complaints on road conditions are reviewed and assigned to the appropriate INDOT location for investigation and resolution. Multiple factors go into determining how long it takes to resolve an issue, including the nature of the issue, if there are safety concerns, current weather conditions, and the availability of resources and materials. Urgent cases that involve public safety are prioritized and resolved as soon as possible. We will send a confirmation email to the customer once the issue has been investigated and provide the result of the investigation.

  • When are you going to update old deteriorating roads in our area?

    With the April 2017 passage of House Enrolled Act 1002, Indiana now has a sustainable plan to fund roads and bridges for at least the next 20 years. INDOT has an asset management plan for every state-maintained road and bridge – something almost no other state can claim. To view the five-year INDOT construction plan for each Indiana county which outlines infrastructure projects supported by the Next Level roads funding, click here. If you have additional questions, You may use the INDOT Customer Service Portal, Report a Concern, and we will answer your questions.

  • What materials do you use when building roads?

    INDOT and its contractors follow federal and state regulations on the type of materials and procedures used when building roads and bridges. All materials meet quality control and quality assurance guidelines. These guidelines are all outlined in a manual called the Standard Specifications that is updated and released every year. To read more about the materials used in concrete, asphalt or aggregate pavements, visit the INDOT Standard & Supplemental Specifications page.

  • Where can I find INDOT camera footage?

    Cameras installed on Indiana interstates and U.S. routes can be accessed online through the INDOT Travel Information page. You may use CARS to access the cameras' viewing area. These cameras provide a real-time snapshot of traffic conditions and visibility along major roadways. INDOT does not capture or retain recordings of roadway traffic.

  • What is fog seal?

    A fog seal is applied to a finished chip seal, which extends the life of a roadway surface for three to five years. Fog sealing is a light layer of liquid asphalt overcoat that helps settle the stone chips and reduce dust. Fog seal will dry within 15-45 minutes of application, depending on the weather and temperature.

  • What is chip seal?

    Chip sealing projects treat the roadway surface with liquid asphalt material covered by crushed stone to provide a new surface. This treatment extends the life of a roadway surface for three to five years. It is an important component of INDOT’s pavement preservation program, which determines the optimum balance between preventive maintenance expenditures and capital expenditures. To learn more about the benefits of chip sealing and the chip sealing process, please visit the INDOT Chip Sealing webpage.

  • Why do you install roundabouts?

    Roundabouts are far safer than traditional signalized intersections and have been identified as one of the safest types of intersection designs. They reduce the number of potential accident points within an intersection, reduce crash fatalities by up to 90 percent and reduce injury crashes by more than 70 percent. They also reduce traffic delays, fuel consumption, air pollution and construction costs, while increasing capacity and enhancing intersection beauty. To learn more about the features, history and benefits of roundabouts, please visit the INDOT webpage on roundabouts here.

  • How can we prevent accidents at a dangerous intersection?
    INDOT encourages motorists to drive safely at all times. Click here to learn more about safety driving tips.
    You may use the Customer Service Portal, Report a Concern to submit a suggestion regarding a specific intersection on a U.S. route or state road. In addition to speed limits and traffic signals, there are other traffic devices that can be used to deter speeding on dangerous roads, such as signal ahead or stop ahead signs, flashing lights, lane markers or rumble strips. Our engineers will investigate the location, and may need to perform a traffic study to determine if there are additional safety measures that may be applied.
  • How do I report a drainage pipe or culvert that is falling apart?
    You may use the INDOT Customer Service Portal Report a Concern to report a drainage pipe or culvert along an interstate, U.S. route or state road  that needs repair. If the issue is causing flooding on the roadway that creates a safety hazard, call the INDOT Transportation Services Call Center at 1-855-INDOT4U so that it may be promptly investigated.
    If the drainage pipe or culvert is on a city street or county road, please contact your local city street department or county highway department.
  • Can you fix the drainage pipe / culvert that you installed under my driveway?

    Under Indiana law, culverts under private and commercial driveways are the responsibility of the property owner.

  • Can you pay for damage to my property because of faulty drainage?

    Citizens who have a claim for personal injury or property damage against the state of Indiana must submit either State Form 54668, Notice of Tort Claim for Property Damage, or make the claim in writing as prescribed in Indiana Code 34-13-3 and submit to the Indiana Attorney Generals Office for investigation. Click here to download a Tort Claim form. Follow instructions on the form for completing and submitting it to the Office of the Attorney General. All instructions and filing requirements are included on the Notice of Tort Claim form.

  • Where can I go to see which roads are flooded in my area?

    Check the INDOT CARS Program to see roads that are closed due to flooding or construction. When available, details will also be provided as to when flooded roads will re-open. The CARS Program is also available on the INDOT Mobile App.

  • When is it safe to drive through a road with water?
    It is never safe to drive on flooded roadways or walk into flood waters. It takes only  12 inches of rushing water to carry away a small car, while 2 feet of rushing water can carry away most vehicles. Read more about driving safety in flooded areas on the National Weather Service Flood Safety site.
    You may use the INDOT Customer Service Portal Report a Concern to report water on an interstate, U.S. route or state road . If high water or roadway flooding poses a safety hazard, please call the INDOT Transportation Services Call Center at 1-855-INDOT4U so that it can be addressed promptly.
    If the road with water is a city street or county road, contact your city street department or county highway department.

Roadside Maintenance

Below you will find answers regarding roadside maintenance. This category pertains to all issues or happenings on the side of the road. This includes, but is not limited to dead animals, litter, and mowing. If there is a hazard blocking the roadway that could cause a crash, please call emergency services, or the INDOT Transportation Services Call Center at 1-855-INDOT4U so that it may be addressed promptly.

  • Who cleans up litter?

    INDOT maintains interstate highways, U.S. routes, and state roads. Our maintenance crews will make every effort to promptly remove debris from travel lanes that pose a traffic or safety hazard. Our maintenance teams are on a biweekly rotation for litter removal across the state. This is a massive problem across Indiana.

    INDOT also works with community groups and companies who can contact INDOT to participate in the Adopt-a-Highway or Sponsor-A-Highway programs to help with litter control along a stretch of roadway.

  • Why is there so much litter?

    Although motorists and pedestrians are often blamed for highway litter, there are many other sources, including household trash handling and placement, business dumpsters, loading docks, construction and demolition truck loads, and uncovered truck loads. Indiana has one of the lowest fines in the country for littering, and littering is one of the least enforced laws in the state. We are working with our state legislators to improve our laws to assist in minimizing this growing problem across Indiana.

  • Who enforces littering laws?

    INDOT maintains interstate highways, U.S. routes, and state roads. Enforcing anti-littering laws on Indiana roadways is the responsibility of local or state police.

  • Can I help clean up the roads?
    There are several opportunities available for volunteers to help in cleaning the roadway. Community groups may participate in the Adopt-A-Highway program. This allows groups or volunteers to work with INDOT local offices to schedule cleaning a stretch of state road or US highway. Companies or groups wanting to sponsor cleaning of interstates and highways may participate in the Sponsor-A-Highway program, which allows sponsoring entities to hire a litter control company that has been approved by INDOT to perform highway litter control.
    Follow these links to learn more about the Adopt-a-HighwaySponsor-A-Highway
  • How can our group adopt a highway?

    Community groups or organizations may volunteer to help clean a stretch of roadway. The Adopt-A-Highway program is a collaboration between community groups and INDOT local offices to clean a segment of state road or US highway. INDOT area coordinators supply safety training, vests, road work signs, and trash bags to help get the job done while the local community group provides the manpower. In return, INDOT will place a sign on the portion of highway that the organization has agreed to clean the area. Visit the Adopt-A-Highway page for more details about the program.

  • How can our company sponsor a highway?

    Companies or groups that wish to sponsor a segment of an interstate highway may participate in the Sponsor-A-Highway program. This program allows sponsoring entities to hire a litter control company that has been approved by INDOT to perform litter clean-up every month. Sponsors benefit by having their company’s logo advertised on an acknowledgment sign along that segment of the interstate. Visit the Sponsor-A-Highway page for more details about the program.

  • How do I report litter or littering?

    You may report litter on interstate highways, U.S. routes, and state roads to INDOT using the Customer Service Portal Report a Concern.

    Enforcing anti-littering laws on Indiana roadways is the responsibility of local or state police. You may report to law enforcement officers if you see someone littering on the roadways.

  • How do I report a dead animal on the road?
    You may use the INDOT Customer Service Portal, Report a Concern to report the location of a dead animal on an interstate, U.S. highway or state road.
    If the animal carcass is obstructing traffic or causing an immediate safety concern, please call the INDOT Transportation Services Call Center at 1-855-INDOT4U so that it may be addressed promptly.
  • How quickly do you pick up dead animals on the roadway?

    INDOT maintains interstate highways, U.S. routes, and state roads. Our crews will make every effort to promptly remove the carcasses of large animals when they pose a traffic or safety hazard. Dead animals are typically removed from within state Rights of Way between 1-16 business days, based on safety concern. An animal that is in the roadway, posing a safety concern to drivers, will have the highest priority.

  • Can I pick up a dead deer?

    Due to safety concerns, we advise against motorists stopping to pick up an animal carcass. If you would like to remove an animal carcass from a roadway, please contact your local or state police to have the animal tagged before removing it. Being in possession of an un-tagged animal could result in a fine.

  • Do you help injured animals?

    Unless the animal is lying on the road, posing a traffic safety hazard and needs to be removed, INDOT crews are not equipped or trained to help with live animals. You may contact Animal Control, law enforcement or a local animal rescue organization to aid live animals on or along the roadway.

  • How do you dispose of dead animals that you pick up?

    INDOT disposes of dead animals that are picked up from the roadway through incinerators. This is the best way, environmentally, to quickly and sanitarily dispose of dead animals.

  • Why do you incinerate dead animals?

    Incineration is the most sanitary method to dispose of dead animals. Incineration reduces the potential for disease and enables INDOT to dispose of animal carcasses quickly, and sanitarily. Incineration also keeps other scavenger animals at bay, further reducing potential health hazards.

  • How do I file a claim for damage to my vehicle after hitting a deer?

    Citizens who have a claim for personal injury or property damage against the state of Indiana must submit either State Form 54668, Notice of Tort Claim for Property Damage, or make the claim in writing as prescribed in Indiana Code 34-13-3, and send to the Indiana Attorney Generals office for investigation. Click here to download a Tort Claim form. All instructions and filing requirements are included on the Notice of Tort Claim form.  Follow these instructions, and submit the form to the Office of the Attorney General.

    Motorists who strike a deer should also consult with their insurance companies regarding a damage claim.

  • How often do you mow?

    INDOT is charged with balancing safety, cost, and aesthetics for more than 40,000 acres along state highways. INDOT crews schedule mowing cycles based on geographic location and weather. These mowing practices are focused on maintaining vegetation at a safe height for driver visibility. Between mowing cycles, INDOT performs spot mowing as needed to improve sight visibility at intersections, to help with drainage, and to ensure the safety of drivers and pedestrians. This policy not only saves millions of tax payers’ dollars, but it is also good for the environment by preserving native wildlife habitats and native flora throughout the state, and by mitigating erosion.

    • For urban areas, mowing is scheduled 5 times a year.
    • For rural interstates, mowing is completed 3 times a year.
    • For all other routes, mowing is completed 2 times a year.
  • How do I report a tree or shrub along the road that needs to be trimmed?
    INDOT may remove or trim trees or shrubs along interstates, U.S. routes or state roads if they are causing a safety hazard. You may use the INDOT Customer Service Portal, Report a Concern to report a tree or shrub that needs to be trimmed, or call the INDOT Transportation Services Call Center at 1-855-INDOT4U if there is a safety concern.
    If you are reporting trees or shrubs along a city street or county road that need trimming, please contact your local city street department or county highway department.

Traffic Signals and Signs

In this section, you will find answers to frequently asked questions regarding traffic signals and signs. This includes how to report a malfunctioning traffic signal, an explanation of how traffic signals work, and frequently asked questions about the location of traffic signals and signs.

  • How can I report a traffic signal problem?

    INDOT maintains traffic signals on interstate highways, U.S. routes, and state roads in Indiana. This maintenance includes replacing failed bulbs, repairing units, adjusting unit height and location, and adjusting signal timing. If you are reporting a traffic signal that has one light/turn arrow or all lights that are out, please call the INDOT Transportation Services Call Center at 1-855-INDOT4U so that it may be promptly investigated to ensure public safety. For all other maintenance requests, you may visit the INDOT Customer Service Portal, Report A Concern. If the traffic signal is on city streets, you should report that to the local city street department or county highway department.

  • What causes the traffic signal to be out?
    If the traffic signal is completely out, it could be due to several reasons. There may be a power outage in the area, there could be a crash that damaged a traffic pole, a lightning strike, or a power surge that tripped a signal breaker.
    Please contact the INDOT Transportation Services Call Center at 1-855-INDOT4U to report a traffic signal outage on U.S. routes or state roads, so that it may be promptly investigated and resolved. If there is a power outage in the area, it should be reported to the power company.
  • Where can I check to find out when the power will be back on at a traffic signal?

    When a traffic signal is out due to a power outage in the area, you may contact the utility company to determine when the power in that area will be restored. Most utility companies have a website that provides information about the outage, including when they anticipate power to be restored.

  • Where can I report a traffic light that changes too fast or taking too long to change?

    You may use the INDOT Customer Service Portal, Report a Concern to report a traffic signal timing issue on U.S. routes or state roads. Once the report is received, our maintenance crew will investigate the traffic signal for any possible malfunction. INDOT will perform a traffic study in order to justify a change in the traffic signal timing.

    If you are reporting a traffic signal timing issue on a city street or county road, please contact your local city street department or county highway department.

  • Why did you remove a traffic signal?

    There are a variety of reasons why INDOT may decide to place, improve, remove, or not place a traffic signal at a location. INDOT reviews recent accident rates as well as the amount of traffic moving along a corridor when determining whether a new signal is needed, or an existing signal should be modified or removed.

  • How can I request a new traffic signal?

    You may use the INDOT Customer Service Portal, Report a Concern to request a new traffic signal on U.S. routes or state roads. The request should include the type of traffic signal requested, the signal location, and reason for the request. We will then request a traffic study for investigation to determine if a signal is warranted.

    If you are requesting a new traffic signal on a city street or county road, please contact your local city street department or county highway department.

  • Can you adjust the position of the traffic signal to make it more visible?

    INDOT maintains traffic signals on interstate highways, U.S. routes, and state roads. This maintenance includes repairing or replacing signals, replacing failed bulbs, and adjusting unit height, location, direction, and signal timing. INDOT is in the process of upgrading all yellow signal heads to black, with black backplates and reflective strips to improve daytime and nighttime visibility and safety. In general, INDOT follows the Federal and Indiana Manual on Uniform Traffic Control Devices criteria in the design and placement of traffic signals and signs. Specific placement of signals takes into account visibility requirements. To learn more about the design of traffic signals, visibility and placement guidelines, please visit the INDOT Traffic Light Design Manual .

  • Why doesn't the traffic signal allow more vehicles to pass through the intersection?

    The length of time that a light on a traffic signal stays or changes (cycle length and phase-change interval) depends on many variables. Traffic timing studies are performed in order to design the optimal timing for location of the traffic signal, volume of traffic, pedestrian traffic, intersection size, and signal controllers, such as push-button pedestrian detectors or vehicle loop pavement detectors. To learn more about the design of traffic signals and how signal timing is determined, read Section 77-5.07(01) Guidelines for Signal Timing.

  • How do you decide where or when to install a traffic signal?
    You may use the INDOT Customer Service Portal, Report a Concern to report road lines that are faded or missing on an interstate, U.S. route or state road in Indiana. If the faded or missing pavement marking is posing a safety hazard, please call the INDOT Transportation Services Call Center at 1-855-INDOT4U so that it may be investigated.
    If the pavement marking is on a city street or county road, please contact your local city street department or county highway department.
  • What does it mean when all the lights on a traffic signal are flashing?

    If the signal is on flash in all directions, it typically means there has been a power outage. The signal will resume normal operation within 10-20 minutes.  When lights are flashing red in all directions, motorists should treat it as a four-way stop.

  • What does a flashing yellow arrow mean?

    A flashing yellow arrow signal indicates that drivers may proceed with caution, and make a left turn if there are no oncoming vehicles. The flashing yellow arrow may be displayed before and/or after the protected green and solid yellow left turn arrows. Flashing yellow arrows improve traffic flow and reduce severe crashes by 25 percent. You may read more about Flashing Yellow Arrow Traffic Signals on the INDOT webpage.

  • What causes the turn arrow on a traffic signal to go out?

    Traffic signals have light bulbs behind each of the lights and turn arrows. When one of these light bulbs burn out, the corresponding traffic light or turn arrow will not light up. Light bulbs will be replaced by INDOT maintenance crews. Please report issues with traffic signals to the INDOT Transportation Services Call Center at 1-855-INDOT4U for investigation and repair of traffic lights on U.S. routes or state roads.

    If you are reporting a traffic signal issue on a city street or county road, please contact your local city street department or county highway department.

  • How do I report a damaged or missing sign?
    To report a sign that is damaged, missing or deteriorated along an interstate highway, U.S. route, or state road, you may use the INDOT Customer Service Portal, Report a Concern.
    To report damaged or missing road signs on local roads, city streets, and county roads, please contact your local city street department/mayor's action center, or department of public works.
  • How long does it take for a new sign to be installed?

    The life expectancy of signs on interstate highways, U.S. routes, and state roads is approximately 18 years. Signs on these roadways are replaced according to that timeframe. If the sign deteriorates or is damaged sooner, it may be replaced.

  • How long will a sign last?

    The life expectancy of signs on interstate highways, U.S. routes, and state roads is approximately 18 years. Signs on these roadways are replaced according to that timeframe. If the sign deteriorates or is damaged sooner, it may be replaced.

  • How is a street or road named?

    In consultation with the American Association of State Highway and Transportation Officials and the Federal Highway Administration, INDOT directs numbering of all Interstates, U.S. routes, and designated state roads in Indiana. A state representative or senator can request that a section of highway be designated or dedicated to an individual by introducing a resolution that the specific section of road or bridge be so designated. Once the resolution passes both houses of state government, the road/bridge will bear the new designation and INDOT will install the appropriate signage. The naming of local streets and bridges is the responsibility of the local city or county government.

  • Can I buy old roadway signs from INDOT?

    Old roadway signs are recycled. They are not made available to the public.

  • How can I have my business logo added to a sign by an interstate exit?

    Logo Signs are signs used on interstates and highways to direct motorists to service and recreational information. Logo Signs contain a business name and logo, and directional information displayed on a blue background. To learn more information about logo signs including requirements and fees, please visit the Indiana Logo Sign Group website or call 1-800-288-LOGO.

  • How can I request a directional sign leading to my business?

    Tourist Oriented Directional Signs (TODS) are guide signs for attractions and tourist services that are installed on state highways in rural areas. To learn more information about TODS, including requirements and fees, visit the Indiana Logo Sign Group website or call 1-800-288-LOGO.

  • Can I place a business sign in front of my house or business along a state highway?
    Business signage may be placed on your private property.
    To place a business sign, advertisement banner or billboard on an interstate highway, U.S. route or state road, you must must apply for a permit. Please visit the INDOT Permits web page for more information.
  • How can I have a road sign in front of my business removed or relocated?

    To request consideration to remove or relocate a sign along an interstate highway, U.S. route, or state road, you may submit a request using the INDOT Customer Service Portal, Report a Concern . Please include the business address, a description of the sign, the exact location of the sign, and the reason for your request so that the request may be investigated.

  • Can I place an election campaign sign in front of my house or business along a state highway?
    Business signage may be placed on your private property.
    To place a business sign, advertisement banner or billboard on an interstate highway, U.S. route or state road, you must must apply for a permit. Please visit the INDOT Permits web page for more information.

Winter Operations

This section contains information regarding INDOT's Winter Operations. This includes, but is not limited to, snow plow and road treatment information.

  • What roads does INDOT plow?

    INDOT is responsible for plowing interstate highways, U.S routes, and state roads during a snow event. City streets are plowed by the local city or town street department, while county roads are plowed by the county highway department or department of public works.

  • How do I report a road that needs to be plowed or salted?

    INDOT will treat or plow interstate highways, U.S. routes, and state roads during and after each measurable winter storm. To report roads that need salt treatment or plowing, contact the INDOT Transportation Services Call Center at 1-855-INDOT4U or use the Customer Service Portal, Report a Concern.

  • Why are the roads still covered with snow?

    During winter storms, INDOT plows every interstate highway, U.S. route, and state road every 2 to 3 hours until there is exposed pavement on the travel lanes. Heavy snowfalls or high winds that cause blowing and drifting may result in roads remaining snow-covered, even after snow plowing operations. In addition, snow plows often are not able to remove all packed snow or ice from a roadway.

  • How do you prioritize roads to plow?

    INDOT clears snow off all interstate highways, U.S. routes, and state roads in Indiana according to the volume of traffic that travel each roadway. Roadways with heavier traffic, such as interstates, will be plowed first. Emergency routes are also prioritized to ensure that emergency vehicles will have quick access during severe weather.

  • Why do your snow plow trucks have their blades up and are not plowing?

    The snow plow may be starting its designated snow route, on the way to its snow route, or driving to pick up salt, brine, or fuel. The plow drivers might be changing at the end of shift, or the plow may have a mechanical problem that requires repair so they are unable to lift the blade.

  • Where can I find weather updates on winter road conditions?

    Please visit the INDOT Winter Operations web page for winter travel information, including weather precautions, road conditions, travel advisories, and weather updates.

  • How often do you plow?

    INDOT monitors winter weather and highway conditions and will treat or plow interstate highways, U.S. routes, and state roads during and after each measurable winter storm. Each INDOT snow plow will complete its snow route approximately every 2-3 hours until there is exposed pavement on the travel lanes.

  • How many plows, routes, or employees do you have plowing snow?

    INDOT has more than 1,800 drivers and approximately 1,000 snow plow trucks working in shifts clearing more than 900 snow routes each winter season. On average, INDOT snow plows service more than 4.5 million lane miles on interstates, U.S. routes, and state roads each winter season.

  • How many hours do snow plows work?

    INDOT plow drivers often work rotating 12-hour shifts, around-the-clock if needed, to clear ice and snow from interstates, U.S. routes, and state roads.

  • Why don't you have more people plowing snow?

    INDOT staff monitors multiple weather forecasts. Using these forecasts, INDOT may deploy more than 1,000 snow plows, and up to 2,000 drivers, mechanics, clerks and managers before predicted winter weather. These units work alternating 12-hour shifts, 7 days per week, if needed, to keep more than 29,000 lane miles of interstate highways, U.S. routes and state roads in Indiana as safe as possible.

    Each unit is equipped to maintain roads at the appropriate level of service, even in the heaviest storms in a full callout situation. For lighter storms, partial callouts provide the appropriate level of service. INDOT districts also have the ability to call in additional trucks, snow plow drivers, and employees from surrounding districts when needed.

  • How much salt or brine do you use?

    There is no prescribed salt or brine amount per storm as usage is determined by road and air temperature, amount of snow or ice on a roadway, and predicted snow fall amounts. On average, INDOT will use more than 280,000 tons of salt and more than 4.7 million gallons of brine in a winter season. INDOT will budget $17-$20 million for salt each winter season, depending on the severity of the weather.

  • Is there Frost Law in Indiana?

    Frost Law is a seasonal weight restriction on roadways. This law is designed to protect roads from damage, caused by heavy vehicles traveling during a time when the roads and the road bases are defrosting. INDOT does not issue frost laws, but the local counties may. Please contact your local government for more information on frost laws in your area.

  • How far ahead do you apply salt to the roads prior to a winter storm?

    INDOT maintenance staff may pre-treat interstate highways, U.S. routes, and state roads with salt or brine up to 72 hours ahead of a major winter event in order to ensure that the roadway is prepared for when snow begins to accumulate.

  • What does pre-treating do?

    Pre-treating roads with salt or brine, up to 72 hours ahead of a major winter event, prevents snow and ice from bonding to the pavement. This enables our plows to remove snow more efficiently, and reduces cleanup efforts after a winter storm.

  • Are the salt and brine that you use on the roadways safe?

    INDOT closely monitors the application and dispersal of salt and brine, a salt and water mixture, to reduce waste and environmental impact. Salt and brine are generally safe to both vehicles and the environment in applied amounts.

  • Do you hire contractors for snow plowing services?

    INDOT does not need to hire additional contractors to plow snow. Each INDOT district is equipped to maintain roads at the appropriate level of service, even in the heaviest storms. INDOT districts also have the ability to call in additional trucks, snow plow drivers, and employees from surrounding districts when needed.

  • Why do snow plows block the road?

    Snow plows travel at 30-35 miles per hour in most cases. We understand that may be an inconvenience for motorists, but that is the optimum speed for snow clearing. Tandem plowing enables INDOT to plow two lanes at the same time, and is the most efficient and safest method to clear multi-lane roadways.

  • Who do I call to file a complaint about an INDOT snow plow truck driver?

    To file a complaint about an INDOT snow plow truck driver, you may use the Customer Service Portal, Report a Concern. Make sure to include the date and time of the incident, the location where it happened, including roadway name, city/town, or address, if parked, the license plate or the INDOT truck number printed on the door (if it was noted), and the details of the incident so that we may investigate and take appropriate action.

  • How do I file a claim for damage to my property caused by a snow plow?

    Citizens who have a claim for personal injury or property damage against the state of Indiana must submit either State Form 54668, Notice of Tort Claim for Property Damage, or make the claim in writing as prescribed in Indiana Code 34-13-3 and submit to the Indiana Attorney Generals Office for investigation. Click here to download a Tort Claim form. Follow instructions on the form for completing and submitting it to the Office of the Attorney General. All instructions and filing requirements are included on the Notice of Tort Claim form.

  • Can you plow my driveway?

    INDOT is responsible for clearing snow from interstate highways, U.S. routes, and state roads. INDOT does not plow county roads, city streets, private roads, residential or commercial driveways.

Still can't find your answer? Report a concern, or contact INDOT customer service here.

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