Cathie Hall is Chief Customer Officer 
 
Cathie Hall is the Chief Customer Officer at IFS, where she leads all aspects of our customer facing services organization, providing consulting, success, cloud and support services which enable customer transformations.

Cathie brings her passion for the customer from her previous role as Senior Vice President Experience at IFS. Her Total Experience Vision to enable all IFS customers to have a frictionless journey to value realization transformed IFS to be focused on what matters most to customers, helping to spur its global growth.   

Cathie is fearless in her challenge of the status quo and is driven to productize and automate the customer experience from sales to delivery and adoption. She led the thinking and execution on the role of AI to deliver an industry revolution in how customers take on large digital transformations. 

Prior to IFS Cathie spent 20 years in the ERP industry and worked on the transition to SaaS as CEO of Syspro Europe. Cathie’s commercial and operational experience positions her perfectly to understand what customer’s need and create a culture where IFS teams empathize and innovate to exceed expectations. Outside work, Cathie is a Trustee for youth charity West Lancashire Scouts, a Teaching Fellow at Lancaster University Management School and raises money for the IFS Foundation through her ultra-running exploits.