Senior Event Production Manager

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

We’re seeking a Senior Event Production Manager to join our Operations team at our 225 Liberty Plaza location. The Senior Event Production Manager will report directly to the General Manager.

What You’ll Do

The Senior Event Production Manager will produce large scale complex events for Hall properties, as well as support the other Event Production Managers in the organization providing guidance, support, and coaching to achieve exceptional results. The Senior Event Production Manager will act as the primary point of contact for the client during the planning process while also liaising with our on-site event, technology, and control room teams to ensure a seamless meeting event experience from start to finish.

As The Senior Event Production Manager, You Will

• Plan and oversee meetings programs across our physical and hybrid products.
• Oversight and support of other NY Event Production Managers.
• Provide day-to-day training, coaching, and mentorship.
• Monitor & review contributions and areas for growth through weekly one-on-ones and annual performance reviews with your direct manager.
• Create, implement, maintain, and enforce organizational policies & standard operating procedures.
• Serve as a point of escalation for internal and external issue resolution related to planning.
• Support the interview, hire and onboard process for new employees.
• Cultivate relationships with strategic partners in the Sales, AV, Operations, Culinary, Marketing, and Finance departments.
• Represent your team in cross functional meetings & decision-making.
• Effectively communicate both verbally and written, with all levels of associates, clients, and all Convene departments in an attentive, friendly, courteous, and service-oriented manner.
• Effectively listen to, understand, and clarify concerns raised by associates and clients.
• Develop event timelines and communicate any and all pre-production deadlines.
• Schedule and host kick-off calls with clients.
• Serve as the primary point of contact for the client leading up to day-of event.
• Prepare and distribute all room diagrams.
• Work closely with culinary and service team to finalize menus and timing.
• Partner closely with our AV Production to plan the client’s run of show and vision for physical and hybrid events as needed.
• Create and maintain detailed event documentation for each booking.
• Responsible for the creation of PEO’s (Program Execution Orders), program diagrams, and invoices.
• Conduct weekly event meeting and regular PEO meetings.
• Conduct pre-event and post-event debriefs for our internal stakeholders.
• Follow up with the client with any post-event deliverables.
• Provide status updates to internal and external stakeholders on pre-production. milestones to ensure successful delivery on the day of the event.
• Ensure collection of all program balances.
  
  

What We Look For

• Prior experience in event planning and project management
• Comfort using web based collaboration tools including, but not limited to Slack, Salesforce, SmartSheets, Google Suite
• Familiarity with SaaS, event platform/video/web conferencing
• Strong business acumen and staying cool under pressure
• Natural problem solver, obsessed with finding appropriate solutions to meet customer needs
• Able to multitask, and obsessed with customer satisfaction
  
  

Compensation

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Base Salary

Salary Range: $78,000 to $85,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Who We Are

Convene is a global lifestyle hospitality company that designs and operates premium meeting, event, and flexible office spaces. It is the largest single provider of dedicated meeting and event venues in the U.S. and U.K. with a network of 37 locations across nine cities; Convene’s portfolio of brands includes etc.venues, Club 75, and the “by Convene” label for bespoke locations in partnership with other organizations. With a combined 44 years of experience, Convene brands bring hospitality and lifestyle into traditional commercial real estate assets, partnering with the industry’s top landlords to deliver increased building value while also creating premium experiences for tenants. The company counts Ares and RXR Realty among its investors, and has been named one of America’s 100 Most Promising Companies by Forbes and a Best Workplace by Inc. magazine, Fortune magazine, and Built In. Learn more at https://convene.com/.

We’re Here For You

At Convene, you’ll receive:

• Excellent health coverage for you and your family starting day one
• Medical and insurance navigation support through Eden Health
• Flexible vacation time plus time off for your birthday
• A Holiday closure each year to allow all employees to unplug and recharge
• 401K plan with company matching
• Professional development support
• A chance to be part of a dynamic, growing team
• The opportunity to have a significant impact on your team and the business in the work that you do
• A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)