Try skill-based agent search in Dynamics 365 Customer Service
We're excited to announce skill-based agent search, designed to enhance agent collaboration and improve agent efficiency within Dynamics 365 Customer Service.
Microsoft Dynamics 365 Blog
Announcing End of Support for Dynamics GP
Today we are announcing that we will end product support and updates for Dynamics GP on the 30th of September 2029 (with security patches ending on the 30th of April 2031).
Improved Project sales tax capabilities now available
Dynamics 365 Project Operations has made significant improvements to consistently apply tax calculations and expanded support for scenarios including sales tax across the application.
Empower agents to draft case-based knowledge articles with Copilot
Agents can use Copilot to generate a knowledge draft based on case data including case descriptions, email exchanges, summaries, and agent notes.
Extend Copilot capabilities with plugins
Introducing prompt plugins, enabling agents to securely access Dataverse data such as customers, products, and cases, through Copilot.
Maximizing Efficiency: Operating an External Shared Warehouse with Warehouse Management Only Mode
This blog post is a follow-up to the Leverage Warehouse management only mode to optimize your business blog post. Warehouse management only mode was presented as a transformative tool for enhancing warehouse operations without the need for extensive system overhauls. Warehouse management only mode improves efficiency, and flexibility within existing infrastructure. The preview release of Warehouse management only mode was explored to discover its potential in revolutionizing warehouse management practices. In this blog post you will learn about how a wholesaler used the Warehouse management only mode feature in Microsoft Dynamics 365 Supply Chain Management to handle shared warehouse operations for multiple sales subsidiaries.
Introducing Tracked components for Dynamics 365 Supply Chain Management
We're thrilled to unveil the public preview of our latest feature, Tracked Components, as part of our manufacturing capabilities in Dynamics 365 Supply Chain Management. This feature, released in version 10.0.40 on April 26 2024, streamlines the process of registering batch and serial numbers for components used in manufacturing processes, seamlessly matching them to the batch and serial numbers for the finished products being produced. Enhanced track and trace capabilities in manufacturing offer a compelling value proposition. They provide real-time visibility into the supply chain, ensuring quality control, regulatory compliance, risk mitigation, enhanced productivity, and improved customer satisfaction. These systems empower manufacturers to optimize operations, reduce errors, and base decisions on data, ultimately leading to increased efficiency and superior products.
Try the agent call quality survey in Dynamics 365 Customer Service
Try the agent call quality survey in Dynamics 365 Customer Service to swiftly identify and respond to any issues impacting the agent experience.
Streamlining Shipment Processes with Automatic re-allocation of non-allocated shipment lines.
The introduction of the Automatic re-waving of shipment lines failed to be allocated is solving issue where failed lines needed to be handled manually in the “Maintain shipments” form. This feature empowers warehouse managers to schedule checks for incomplete shipments to be re-waved and completed. In the past, this would have been a manual task for a warehouse manager to manage, actively going through a list of incomplete shipment lines and manually reprocessing them for the shipments to be completed. This process was time-consuming every time an exception happened, and lines did not manage to allocate inventory. A scenario where this could occur would be if inventory levels in a specific picking location were not available. If that was the case, the system would previously add that failed shipment to a list of incomplete shipments, which a warehouse manager would then have to manually manage.
Announcing configurable Copilot summaries in Field Service
We are excited to announce that summary configuration for work order recap with Copilot in Dynamics 365 Field Service is now available for public preview. It builds on the work order recap feature released last year, which provides an AI-generated summary of the Work Order for service managers and technicians.
Create Dynamics 365 implementation projects easily with the new onboarding wizard
A new onboarding wizard in the Dynamics 365 Implementation Portal makes it easy to create implementation projects and access guidance, insights, and recommendations all along the way to deployment.
Seamless integration, seamless operations: Introducing native integration between Dynamics 365 Field Service and Business Central
We are thrilled to announce the general availability of the native integration between Dynamics 365 Field Service and Dynamics 365 Business Central. This integration equips organizations with a comprehensive approach that harmonizes service delivery with financials, resources, and inventory management. It also equips frontline workers with modern tools, ensuring exceptional service from the outset. Let’s explore the advantages that this seamless integration provides.
Monitor Copilot responses in Dynamics 365 Customer Service
You can use the underlying agent experience data that powers the Copilot dashboard to get interaction data such as transcripts, agent actions, and agent feedback about Copilot responses.