Guideline 7: Support efficient invocation

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7When Wrong

Support efficient invocation

Make it easy to invoke or request the AI system’s services when needed.

Make it easy to invoke or request the AI system’s services when needed.

AI systems will make mistakes. To ensure people can recover if an AI system does not activate when needed or as expected, make it easy for the user to manually invoke its services. For example, for an AI-powered writing assistant that can suggest more inclusive phrasing, make it easy for the user to manually request the assistant’s suggestions in case it fails to trigger when desired.