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Microsoft Experience Center support

We prioritize health and safety. Devices checked in for repair will be sanitized before and after servicing.

Expert support in person

Supporting customers with online appointments for in-warranty Surface and Xbox devices. For repairs of other devices, additional support is available.1
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A Microsoft employee helps two customers at the Answer Desk in a Microsoft store.
A Microsoft sales associate assists a customer with an in-store consultation.

Dropping off a Surface or Xbox for servicing? Here’s every step to take before leaving the house:

  • Customers can drop off their in-warranty device for repairs and get in-person advice.
  • Back up all important data, including pictures, documents, emails, and internet favorites.
  • Bring only the necessary accessories to investigate your issue.
  • Bring your power cord or AC adapter.
  • Know the password to your device and any accounts required to investigate your issue.
[1] Answer Desk services limited to Windows troubleshooting and reinstallation on in-warranty Surface and Xbox devices. Subject to availability. See associate for details.
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