Telecommunications Industry Solutions | Microsoft Industry

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Reimagine telco experience with this customer engagement platform

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Blog

MWC Barcelona 2024: Accelerating telco transformation in the era of AI

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Blog

Modernizing and monetizing telecom networks with AI-powered Azure for Operators

OVERVIEW

Transform telecommunications

Drive greater business impact through a trusted and secure platform.

Elevate customer experiences

Use data-driven insights to deliver personalized content and experiences to customers.

Streamline business operations

Boost efficiency and connect your workforce with cloud apps, smart processes, and automation.

Transform the network

Improve network efficiency, scalability, and autonomy with a carrier-grade hybrid cloud.

Accelerate innovation and growth

Optimize 5G investments and create new revenue streams.

CUSTOMER STORIES

See how organizations are innovating

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“We think there's a big upside potential for Azure OpenAI Service to help us improve employee experiences, enhance customer interactions, and drive more efficiency within our developer community.”

Jon Summers, Chief Information Officer

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“We used Microsoft Azure Bot Service and Cognitive Services to help cope with the complexity of launching Aura in six countries on four separate channels—and do it all seamlessly.”

Chema Alonso, Chief Data Officer

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“Our people are seeing immediate productivity improvements with Copilot, allowing them to focus on more value-added activities each day.”

Kate Johnson, President and CEO

“Copilot creates entirely new opportunities to support, transform, and streamline the routine tasks of office workers.”

Sari Torkkola, Vice President of IT Business

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“The NTT 5G network paired with Microsoft’s AI unlocked a host of new opportunities that have made everything we do easier and more secure.”

Kai Grunwitz, CEO

PARTNER SOLUTIONS

Explore more telco solutions

Explore solutions

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Amdocs

Drive cloud innovation

Create a quicker path to cloud innovation with modular, agile, cloud-native technology.

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Accenture

Transform your business

Drive profitability and hyper-personalization with modern tech, operating, and growth models.

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Tech Mahindra

Run, change, and grow

Provide integrated customer experiences in the telco space with Tech Mahindra.

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TCS

Create curated digital experiences

Engage your customers with innovative content delivered anytime, anywhere.

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Teneo.ai

Connect with your customers

Maximize the value of your customer data with a hybrid approach to language understanding.

PRODUCTS

Learn about products for telecom

Transform your organization with trusted products from Microsoft.

Dynamics 365 Customer Service

Empower agents to deliver exceptional service on any channel using generative AI and automation.

Dynamics 365 Customer Insights

Create engaging experiences by uniting customer data with real-time journeys.

Dynamics 365 Sales

Make selling easier and generate revenue with automation, real-time insights, and next-generation AI.

Azure Open AI Service

Build your own copilot and intelligent applications with AI models.

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