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INDUSTRY

Microsoft for government operations and infrastructure

Deliver flexible, secure, and sustainable operations and infrastructure in an increasingly digital world.
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Latest news

IDC MarketScape names Microsoft a Leader in IoT platforms for smart, sustainable cities

Read the report
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OVERVIEW 

Government operations and infrastructure

Prioritize proactive service delivery, modernize public infrastructure, transform public transportation, and run efficient operations across government agencies.

Transform government administration

Modernize administrative processes, drive innovation, and increase efficiency in government services.

Enable intelligent transportation

Develop efficient public transportation systems that are accessible, safe, and sustainable.

Deliver urban innovation

Provide trusted digital services and enhanced urban experiences with user-friendly technology.

Accelerate development and upgrades

Plan, build, maintain, and upgrade secure facilities with increased efficiency.
CAPABILITIES

Explore use cases

Enhance public experiences with innovative, secure government operations and infrastructure solutions.
  • Drive administrative workforce efficiencies and accelerate the speed of operations that empowers your agency with flexible, scalable, and secure solutions.
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  • Serve the transportation needs of passengers, commercial customers, mobility partners, and other government agencies using innovative technology.
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  • Deliver personalized digital experiences that integrate innovative technology into an urban environment in a secure manner.
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  • Plan, build, maintain, and upgrade secure facilities that promote the health and safety of workers and visitors.
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PRODUCT SPOTLIGHT

Microsoft Copilot for Service

Modernize your contact center, enhance service experiences, and boost agent productivity with generative AI.
Learn more
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CUSTOMER STORIES

Learn how governments are innovating

  1. Information and egovernment authority logo
  2. City of Kelowna logo
  3. Metro logo
  4. ENERGINET logo
  5. QATAR POST logo
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Information and egovernment authority logo
“With our Cloud First policy, there are no limitations.”
Hesham Ebrahim Al-Hashemi, Director of Government Systems Support & Maintenance
100,000
Work hours saved each week

Products

  • Microsoft 365
  • Dynamics 365 Customer Service
  • Microsoft Teams
  • Azure
[11:20] Shishir Singh (iSoftStone Inc) A girl sitting at a desk with two computer screens
City of Kelowna logo
“Our vision is to create a fully digital-friendly 311 information service, available 24 hours a day, that can deliver accurate answers ….”
Jazz Pabla, Director of Information Services
80%
Accuracy of AI-generated responses

Products

  • Azure Cognitive Search
  • Azure OpenAI Service
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Metro logo
“I think our riders will get to experience more reliability, more on-time performance, better ride quality, and greater functionality.”
Tiffani Jenkins, Senior Vice President of Communications and Signaling
11
Infrastructure apps moved to Azure
6
Months to move to a secure network

Products

  • Azure
  • Azure Synapse Analytics
  • Azure VMware Solution
  • Power Apps
  • Power BI
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ENERGINET logo
“With Microsoft, we have a trustworthy advisor and we also have all of the tools in Azure that we are using today and that we will be able to use tomorrow.”
Rasmus Hartvigsen, Domain Architect
 75%
Efficiency savings

Products

  • Azure
  • Azure DevOps
  • Azure Functions
  • SQL Server
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QATAR POST logo
“… with the click of a button, something that used to take multiple steps could just happen automatically.”
Hamid Sadiq, Chief Information and Digital Officer
1,000+
Dispatch documents processed daily
60%
Increase in sorting efficiency

Products

  • Azure
  • Azure AI Services
  • Azure Machine Learning
  • Power Automate
  • Power BI
Back to Customer stories - Learn how governments are innovating section
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PARTNER SOLUTIONS

Explore more government solutions

Find operations and infrastructure offerings from the Microsoft partner ecosystem.
Explore solutions
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Real-time analytics

Johnson Controls OpenBlue Central Utility Plant

Minimize utility costs and increase uptime for water, steam, and cogeneration plants.
Learn more
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Simulation and testing

Siemens PLM Software

Blend complete physics with smart design exploration in a single CAD-to-solution.
Learn more
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Intelligent communities

ABB Ability™ for Smart Buildings

Boost energy efficiency with auto lighting, A/C, heating, and movement detection solutions.
Learn more
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Traffic intelligence

Genetec Traffic Sense

Use sensors and big data sources and deliver insights designed to enhance driver experiences.
Learn more
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Traffic database

TomTom Traffic Stats

Analyze data for patterns, speeds, travel times, and other stats to address traffic issues.
Learn more
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Asset performance

Bentley AssetWise

Improve decision-making, reduce risk, and boost efficiency in a connected data environment.
Learn more
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Infrastructure management

Trimble Cityworks Online

Empower operations with better data, better insights, and better decisions.
Learn more
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Data management

Parsons Paradim

Manage data and access key asset information with a 3D digital twin and real-time reporting.
Learn more
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Energy management

Schneider Electric EcoStruxure Resource Advisor

Collect and analyze sustainability-related data in one place.
Learn more
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Intelligent transportation

Cubic Advanced Transportation Management System

Address transportation opportunities with predictive learning, analytics, and productivity tools.
Learn more
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Digital twins

Bentley iTwin Platform

Build and deliver digital twin solutions to connect data and deploy solutions.
Learn more
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Pavement management

Trimble Pavement Express

Optimize your pavement network with a ready-to-use solution tailored to state and local needs.
Learn more
Back to Partner - Explore more government solutions section
PRODUCTS

Explore Microsoft products

Learn about Microsoft products for government operations and infrastructure.

Microsoft Azure

Build, manage, and deploy applications remotely to solve government IT infrastructure challenges of any size.
Learn more

Microsoft 365

Unite remote teams with industry-leading apps, intelligent cloud services, and world-class security.
Learn more

Microsoft Dynamics 365

Combine critical infrastructure data collection with continuous insights for faster decision-making.
Learn more

Microsoft Power Platform

Build critical infrastructure solutions to analyze data, automate processes, and deliver secure services.
Learn more

Microsoft Surface

Invest in hardware that’s made for hybrid work and backed by Microsoft security.
Learn more

Microsoft Azure IoT

Transform your operations by connecting, monitoring, and controlling solutions, data, and assets from anywhere.
Learn more

Microsoft Azure AI

Build intelligent apps at scale with generative AI.
Learn more

Microsoft Azure Digital Twins

Reduce the costs of managing your digital infrastructure with tools geared towards planned inspections and predictive maintenance.
Learn more
Back to Explore Microsoft products section
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Microsoft Cloud for Sustainability

Advance your sustainability initiatives and grow your business with ESG (environmental, social, and governance) capabilities.
Learn more

Explore valuable resources

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Blog
• December 2023

Delivering city-wide urban innovation

Discover what’s behind the future of urban innovation with insights from Smart City Expo World Congress 2023.
Read the blog
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White paper
• 2022

Learn how to adopt and implement digital identity strategies

Read the white paper
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Video
• January 2024

Learn how to help employees achieve more with Microsoft security solutions

Watch now
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Customer story
• February 2023

Read how the City of Joondalup replaced their legacy business applications.

Read the story
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NEXT STEPS

Achieve more in government operations

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Business Solutions Hub

Find your cloud solution

Explore innovative solutions to discover what’s right for your agency.
Browse all solutions
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Microsoft AI

Power a sustainable future with data

Create a data-driven foundation for your agencies with AI-powered productivity, collaboration, and automation solutions.
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