Mend.io Reviews

Mend.io has resulted in various returns on investment for different companies. One company is saving 15 percent of their time and achieving a big financial gain, while also delivering safer products for their customers. Another company has seen an improvement in code quality and incident reaction. Some companies have seen a terrific ROI and rate the solution highly. However, there are also competitors in the space, and pricing may become a problem for Mend.io in the future. Additionally, the tool helps remove manual processes, which speeds up delivery and reduces costs in terms of compliance and risk avoidance. Overall, companies have seen a return on investment and expect to see it increase in the future through new sales and cross-sales.

Mend.io's pricing is seen as high by some, but others find it comparable to other tools or negotiable. Some customers feel that they are getting good value for what they pay, while others feel that the pricing could be improved. The licensing model for Mend.io requires a minimum of 20 developers.

• "It is fairly priced."
• "Over the last two years, they have tried to add more and more features to their license packages, but the price is a little bit high, comparatively."
• "Mend is costly but not overly expensive. The license was quite expensive this year, but we managed to negotiate the price down to the same as last year. At the same time, it's a good value. We're getting what we're paying for and still not using all the features. We could probably get more out of the tool and make it more valuable. At the moment, we don't have the capacity to do that."

Mend is primarily used for detecting and fixing vulnerabilities in products and delivering security reports during product releases. It covers license usage, license type, and CVE vulnerabilities. Mend is deployed on the AWS cloud and has multi-region enabled. It is used to automate software composition analysis, particularly for third-party and open-source software. Mend is also used for code analysis and management of open-source associated risks. It allows for scanning open-source libraries and checking for vulnerabilities and open-source licenses. Policies can be set to disallow risky open sources from being used in solutions. Mend's deployment is hybrid, with scans on-premise and the knowledge base on the cloud.

Customers generally have positive feedback about Mend's customer service and support. They highlight the efficiency, responsiveness, and knowledgeability of the support team. Some customers also appreciate the option of having a dedicated customer support manager. However, some customers note that there may be room for improvement in terms of customer-friendliness and pricing compared to other solutions. Overall, customers rate Mend's support between seven and nine out of ten.

The initial setup for Mend.io was generally straightforward and easy, with some minor configuration needed to meet specific company requirements. Deployment and maintenance are low, with only a few key staff involved in the process. Implementation takes a few days, with minimal maintenance needed afterward. Overall, it was considered a simple and efficient process.

The Mend.io solution is highly scalable, with users from multiple departments and locations, and the ability to handle increased usage without performance issues. One user had some difficulties with a large codebase but is working with the vendor to resolve the issue. The solution is used by a range of organizations, from those with only a few users to those with hundreds. Scalability is crucial for this type of software and is a prerequisite for a SaaS-based solution.

Overall, Mend.io is considered to be a highly stable solution with very few reported issues or downtime. While there have been a few minor hiccups in the past, these were swiftly resolved and did not impact the overall stability of the product. Users rate the stability of Mend.io very highly and consider it to be a dependable and reliable solution. Additionally, the solution is also scalable, meaning it can adapt to meet the changing needs of users over time.