Realize ROI from Day 1
Delight employees
Maximize productivity
Scale efficiently
IT helpdesk reimagined with Generative AI
Boost IT efficiency and employee experience with ITGenie that deeply understands your IT processes and can take action on any system and orchestrate your IT processes.
IT Genie is your best helpdesk agent on steroids!
Deflect tickets
No more creating tickets and waiting for resolution. ITGenie understands your intent, answers your questions, and takes action to resolve your issues.
Provision anything - apps, hardware, VMs, and more
Need access to an app? Need a new laptop or a VM? ITGenie can get those done instantly with human approvals as needed.
Liberate your IT team from busywork
Have your human agents focus on high value work and let ITGenie take care of the mundane, like password resets, managing groups, VPN connectivity.
Monitor and improve ROI, continuously
Monitor your KPIs, see which additional actions can be automated, add that skill to your ITGenie, and see your KPIs improve.
Integrate with anything. Customize everything.
Built on the #1 integration/automation platform, Workato Genies are:
- Pre-integrated with 1000+ enterprise apps, data - on cloud and on-premise
- Customizable for your business needs - from skills, actions, and approvals, to the workflows Genie orchestrates
Enterprise-grade security and governance
- User scoped connections: Genies authenticate users at runtime and takes action on the users behalf ensuring RBAC and complete auditability.
- Customers data and learnings are always kept separate: Customer data is always kept separate and encrypted with a unique key that rotates every hour.
- Responsible AI: AI can be constrained to take actions and execute workflows only based on the skills that are provided to it.
- Robust governance: Granular RBAC ensuring only the right people can build, manage Genies and add Skills/Skill sets to the Genies.
- Observability through logs and operational dashboards.
