What you need to open a bank account or other product with TSB

To open your account/product, we may need to verify your identity and address in branch. Please bring two official documents with you – one for proof of identity and one for proof of address. (We accept certain documents printed from your online account, e.g. utility bills for address verification, as long as one of the following has been used as identification: UK/Irish passport, UK full driving licence, HMRC tax notification (notice of coding or annual statement only and must be original document sent by post).

Unfortunately, we're not able to accept 1 document as proof of both your identity and address, e.g. photocard driving licence showing name and address.

When applying for an account online, we may be required to verify your identity. You can complete this on the TSB app in three simple steps.

Step 1

If you don’t already have the TSB Mobile Banking App, download from the Google Play Store or the Apple App Store and select ‘ID check’ to confirm your identity. If you already have the TSB app, you’ll need to log-in and click in the top left corner, click in to settings and then select ‘ID Check’.

Step 2

Enter the application reference number that you will have been provided with.

Step 3

Take a picture of your ID document (driving licence, passport or an identity card) and a picture of yourself. We’ll use the pictures you submit to confirm your identity as quickly as we can. It can take up to three-working days. As soon as we’ve finished out checks we’ll contact you. 

We use Experian to carry out our identity checks. To find out more about Experian Identity Evaluation please contact them directly.

Proof of identity

If you're a UK or Irish National please bring:

• Full and current passport
• Full and current photocard driving licence (only if not used as proof of address)
• A full and current 'old style' UK paper driving licence (issued before 2000 when photocard was introduced) (only if not used as proof of address)
• Current Northern Ireland voters card
• Current Firearms or shotgun licence
• Benefits/state pension notification letter - issued in last 12 months and confirming rights to benefits (only if not used as proof of address)
• HMRC Tax Notification e.g. notice of coding, HMRC annual statement which relates to the current tax year and less than 12 months old (we do not accept P45 and P60 certificates)
• Current blue disabled drivers pass

If you're a national from any other country outside the UK or Ireland please bring:

• Full and current passport with valid UK Visa or
• Valid UK Biometric Residence Permit

For under 18s:

• UK Birth certificate or Full adoption certificate
• UK Medical Card/Certificate

 

Proof of address

• Bank, Building Society or Credit Union statement (Except TSB bank statement, showing a minimum of 2 transactions within the last 3 months)
• Utility bill (except mobile phone bill) dated within the last 3 months
• Council tax bill for current Council Tax billing year and dated in the last 12 months
• Full and current UK photocard driving licence (only if not used as proof of identity)
• A full and current 'old style' UK paper driving licence (issued before 2000 when photocard was introduced (only if not used as proof of identity)
• Benefits or state pensions notification letter confirming the right to benefit issued within the last 12 months (only if not used as proof of identity)
• HMRC correspondence relating to the current tax year and less than 12 months old (only if not used as proof of identity and( we do not accept P45 and P60 certificates)
• Jobcentre Plus letter dated within the last 3 months, containing your address and your allocated National Insurance Number (NiNo)

 

Applying for an Under 19s Account

If aged between 11 and 15, a parent/guardian must be present, both when an account is opened and when additional services are applied for.

One form of ID, such as passport, birth certificate or adoption certificate, as well as proof of the parent's identity and address are required.

Over 16's don't need to be accompanied by a parent but need to bring in proof of their identity and proof of their address.

Applying for a Student Account

In addition to proof of identity, such as passport, birth certificate or adoption certificate, and proof of your address, or a letter from your university or college confirming your place, and bring it along with your other identity and address verification documents to your local branch.

Please note that a UCAS email cannot be accepted as proof of address, but a printed copy can be accepted as proof of Student status.

If you haven't been living in the UK for at least 3 years, for example if you are an International Student, see our other bank accounts.