What’s new

The improved Bulk Actions feature in UserVoice is designed to revolutionize how product teams aggregate and manage ideas. The new interface allows you to collect ideas across multiple searches and filters, giving you the flexibility to validate research hypotheses, build product themes, and test new concepts more effectively.

The improved Bulk Actions feature in UserVoice is designed to revolutionize how product teams aggregate and manage ideas. The new interface allows you to collect ideas across multiple searches and filters, giving you the flexibility to validate research hypotheses, build product themes, and test new concepts more effectively.

Search is getting a meaningful upgrade with Concept Search, a more natural way to find ideas and feedback. Traditional keyword searches often miss the nuances in how users express their needs, leading to irrelevant or incomplete results. Concept Search changes the game by allowing you to search using natural language, combining keywords and phrases in a way that mirrors real human communication.

Search is getting a meaningful upgrade with Concept Search, a more natural way to find ideas and feedback. Traditional keyword searches often miss the nuances in how users express their needs, leading to irrelevant or incomplete results. Concept Search changes the game by allowing you to search using natural language, combining keywords and phrases in a way that mirrors real human communication.

Unlocking Strategic Insights with Idea Group Summaries

As product managers, we’re always looking for ways to make more informed, data-driven decisions that align with our strategic goals. That’s why the introduction of Idea Group Summaries in UserVoice is such a game-changer.  This tool allows you to go beyond individual pieces of feedback by adding data to your Idea groups, letting teams recognize the reach of these idea groups, and understanding the associated revenue impact. 

The Power of Grouping Ideas

When you group related ideas, you’re able to see the bigger picture. It’s not just a list of user requests; it’s a narrative of what your customers are asking for, what’s resonating with them, and where the gaps in your product might be. As you select multiple Ideas in the new Bulk Actions tool, UserVoice will calculate the reach across the set of selected Ideas. We’ll make sure that there’s no double counting of revenue or accounts along the way, and provide a summary of importance and urgency across the entire set of ideas. By understanding how many users are advocating for a particular set of features, and how much potential revenue is tied to those requests, you can prioritize your roadmap with confidence.

Strategic Alignment and ROI

Need to prove a hypothesis? Division on the team about what to build next? Incorporating Idea Group Summaries into your product management process ensures that your strategy is aligned with customer needs and business goals, and that your team is speaking the same language.By identifying which groups of ideas are the most critical to your business strategy,  product teams can decisively attack projects that have an obvious impact.

The most impactful product teams know the ability to cut through the noise and focus on what truly matters is invaluable. Idea Group Summaries give you the tools to do just that. By recognizing the reach and revenue impact of grouped ideas, you’re not just reacting to feedback—you’re strategically shaping the future of your product.

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The new UserVoice Feedback Chrome Extension retains all the valuable functionalities you love, such as idea search and highlight-to-capture, while introducing key enhancements that will revolutionize your feedback process. For senior product managers, this tool is essential as it offers a streamlined workflow with multi-domain feedback capability, ensuring feedback is directed to the correct product team and reducing miscommunication. Additionally, the improved user experience ensures an uninterrupted workflow, making it easier to integrate feedback management into your daily routine.

The new UserVoice Feedback Chrome Extension retains all the valuable functionalities you love, such as idea search and highlight-to-capture, while introducing key enhancements that will revolutionize your feedback process. For senior product managers, this tool is essential as it offers a streamlined workflow with multi-domain feedback capability, ensuring feedback is directed to the correct product team and reducing miscommunication. Additionally, the improved user experience ensures an uninterrupted workflow, making it easier to integrate feedback management into your daily routine.

Feeling drained from endlessly copy and pasting the marketing team's meticulously crafted status updates? Tired of trying to bring consistency to your product messaging? That's why we're taking Default Statuses to the next level with Default Status Messages.

A powerful enhancement to our Default Statuses feature, Default Status Messages allow you to set predefined messages for each custom status, automatically applied as responses, whether you're updating a single idea or managing bulk changes. This ensures that your communication is consistent, efficient, and aligned with your product strategy.

Feeling drained from endlessly copy and pasting the marketing team's meticulously crafted status updates? Tired of trying to bring consistency to your product messaging? That's why we're taking Default Statuses to the next level with Default Status Messages.

A powerful enhancement to our Default Statuses feature, Default Status Messages allow you to set predefined messages for each custom status, automatically applied as responses, whether you're updating a single idea or managing bulk changes. This ensures that your communication is consistent, efficient, and aligned with your product strategy.

Using a model specifically developed for product feedback, we score each Idea and Comment based on the urgency expressed. Urgency isn’t always negative - his innovative tool goes beyond traditional feedback analysis, capturing both critical issues and enthusiastic suggestions to ensure you focus on what truly matters. 

• Individual Scores: Each idea and comment is assigned an urgency score, visible in the activity feed or idea detail sheet. This immediate insight allows you to quickly gauge the urgency of user feedback and respond accordingly.‍
• Average Scores: View calculated average urgency scores for ideas within the grid. This feature provides a broader perspective on the overall sentiment and urgency surrounding a particular idea, helping you make informed decisions at a glance.‍
• Prioritization: Sort feedback by urgency scores to focus on the most pressing and impactful user needs first. This prioritization ensures that you address the feedback that will have the greatest impact on user satisfaction and product improvement.

Implementing Urgency Scoring in your feedback process transforms the way you manage user input. With a clear understanding of what requires immediate attention, you can make more informed decisions, streamline your workflow, and drive greater user satisfaction. By focusing on the most urgent needs, you not only enhance your product but also build stronger relationships with your users.

Want to learn more about this powerful new model? Check out our knowledge base article.

Using a model specifically developed for product feedback, we score each Idea and Comment based on the urgency expressed. Urgency isn’t always negative - his innovative tool goes beyond traditional feedback analysis, capturing both critical issues and enthusiastic suggestions to ensure you focus on what truly matters. 

• Individual Scores: Each idea and comment is assigned an urgency score, visible in the activity feed or idea detail sheet. This immediate insight allows you to quickly gauge the urgency of user feedback and respond accordingly.‍
• Average Scores: View calculated average urgency scores for ideas within the grid. This feature provides a broader perspective on the overall sentiment and urgency surrounding a particular idea, helping you make informed decisions at a glance.‍
• Prioritization: Sort feedback by urgency scores to focus on the most pressing and impactful user needs first. This prioritization ensures that you address the feedback that will have the greatest impact on user satisfaction and product improvement.

Implementing Urgency Scoring in your feedback process transforms the way you manage user input. With a clear understanding of what requires immediate attention, you can make more informed decisions, streamline your workflow, and drive greater user satisfaction. By focusing on the most urgent needs, you not only enhance your product but also build stronger relationships with your users.

Want to learn more about this powerful new model? Check out our knowledge base article.

What are Default Statuses?

Default Statuses allow your team to set predetermined Public and Internal Statuses for every new idea submitted to your UserVoice platform. This ensures that each idea is immediately categorized and its next steps are clearly communicated, both internally and to your users.

Why Default Statuses Matter:

1. Enhanced Transparency: Every new idea automatically receives a status, providing immediate clarity to your users about what to expect next. This transparency fosters trust and engagement, showing your users that their feedback is valued and actively managed.
2. Improved Workflow Efficiency: By automating the assignment of statuses, your team can focus more on high-impact tasks and less on administrative work. Default Statuses streamline your workflow, making idea management more efficient and less time-consuming.
3. Consistent Communication: With Default Statuses, you ensure a consistent approach to how new ideas are handled and communicated. This consistency helps in managing user expectations and maintaining a clear, organized feedback process.

Key Features:

• Public Statuses: Automatically assign a default status visible to all users, informing them of the initial stage of their idea within your feedback system.
• Internal Statuses: Set internal default statuses to guide your team on the next steps for newly submitted ideas, ensuring everyone is aligned and informed.
• Customization: Tailor the default statuses to fit your unique workflow and communication style, making the feature adaptable to your specific needs.

How to Get Started:

1. Navigate to Settings: Go to your UserVoice settings and find the Default Statuses section.
2. Set Default Statuses: Choose and set your preferred Public and Internal Statuses for new ideas.
3. Save and Apply: Save your settings, and from now on, every new idea will automatically receive your defined statuses.

By implementing Default Statuses, you'll not only streamline your idea management process but also enhance transparency and efficiency within your team. This feature is designed to help you manage feedback more effectively, ensuring that every idea gets the attention and clarity it deserves.

Introducing Enhanced Merge Match Precision: Smarter Duplicate Detection

As product managers, we know that managing feedback effectively is crucial for building great products. One challenge we often face is identifying and managing duplicate ideas. Our new Enhanced Merge Match Precision feature is here to simplify this process, making it easier and more accurate than ever.

What is Enhanced Merge Match Precision?

Enhanced Merge Match Precision helps you identify duplicate ideas with improved accuracy, ensuring your feedback is clean and actionable. By leveraging advanced algorithms and enhanced filters, this feature streamlines your workflow and saves you valuable time.

Why It Matters:

1. Accurate Detection: The upgraded detection model identifies duplicate ideas with greater precision, reducing redundancy and ensuring that each idea is unique and valuable.
2. Efficient Workflow: Enhanced filters allow you to easily view and manage suggested merges, streamlining your process and making it more efficient.
3. Flexible Management: You have the flexibility to review and decide whether to merge, ignore, or further consider duplicate ideas, giving you full control over your feedback management.

Key Features:

• Improved Detection: Advanced algorithms detect duplicates more accurately, ensuring similar ideas are consolidated effectively.
• Enhanced Filters: View all suggested merges in a single, organized grid, making it easier to manage duplicates.
• Flexible Merging Options: Review merge candidates and decide whether to merge, ignore, or ponder your decision.

How to Get Started:

1. Access Merge Matches: Go to the Merge Matches section in your UserVoice dashboard.
2. Review Suggestions: Use the enhanced filters to view and manage suggested merges.
3. Make Decisions: Decide whether to merge, ignore, or further consider each duplicate idea.

Learn more about the new workflows here.