Discover what a navigation strategy is, and how to create an effective one for optimal browsing. Learn about the various types of navigation tiles we have in Zoomin, and understand their use cases to design a successful navigation strategy.

Understand what a taxonomy is, and how it is used in the Zoomin Documentation Portal. Find out the importance of taxonomy in the user's browsing journeys. Explore common examples of taxonomy structure and learn how to use it to influence the portal features.

This course will help you: Understand key Support metrics.
Explain how documentation can influence key Support metrics.
Discover actionable list of questions that can help you start your conversation with support.

‍In this knowledge bite, we will cover traffic metrics that can be used to track your performance over time, compare with industry benchmarks, and measure the impact of documentation on your business.

Learn how to effectively track and analyze search performance metrics over time, compare them with industry benchmarks, and measure their impact on your business.

This video covers key performance indicators (KPIs) essential for tracking and improving your content's performance. Discover which KPIs to monitor over time, how to benchmark them, and strategies to enhance these metrics.

Explore the Self-Service Performance Dashboard for Zoomin for Salesforce and ServiceNow customers. Learn to track key metrics, estimate cost savings, and enhance support strategies for improved customer satisfaction.

Making technical content freely accessible is a strategic maneuver with substantial advantages for businesses seeking to enhance revenue and enrich user experiences. In this video we will discuss the pros and cons of public vs gated content, and the content ROI that can stem from this decision.