Support
Global Services and Technical Support for Mobile Devices
Our passion for security never stops and neither does our world-class Customer Success organization. The global team is dedicated to resolving your issues quickly and effectively so you can focus on your business – not your mobile devices.
Zimperium offers trusted advisors and certified security professionals to provide the right information, tools, and level of support for your business. We focus on addressing potential issues quickly and efficiently to help you protect your organization from mobile threats without compromising your employees user experience. Our Customer Success organization provides:
- Industry & Domain Expertise
- Technical Excellence in the areas of MDM/EMM/UEMs, enterprise architectures and processes
- Industry insights & trends
- Deployment expertise across sectors, scale and geographies
- Global presence & coverage
- Content Rich Knowledge base with best practices, templates, presentations
- Videos and FAQs
“Working with the Zimperium team was very gratifying. They provided end-to-end guidance on every step of the way with the highest professional standards and using open source tools to prove the efficiency of the solution. Overall the experience of working with Zimperium and the zIPS application has been very pleasent and easy.”
– Senior Security Engineer, Global Professional Services Company
Customer Success Offerings to Meet your Needs
Zimperium Customer Success offers support options that meet the way you do business. Choose the program and level of support that is right for your organization.
Take Advantage of Our Premium Support Benefits
Additional Customer Success Services
- Periodic personalized threat and risk assessment
- Quarterly Global Mobile Threat Report
- Weekly session with a Mobile Threat Research Expert
Advanced Enablement Service
- Threat and vulnerabilities assessment and recommendations
- Expert assistance with deployment planning and execution
- Mobile Threat Defense Best Practices Coaching
- 8 hours of training focused on applying Mobile Threat Defense in your organization
- On-going sessions customized to your organizational needs
- Deployment guidance through initial deployment plus one month
- End-user communications
On Premises Deployment
- Technical enablement on how to run & maintain your Mobile Threat Defense solution
- 3 day onsite training
- Assist with installation on Sandbox/pre-production environment
- Monthly best practices review & guidance sessions from our architects
- Upgrade assistance
- Functional Enablement
- Assistance with deployment planning & rollout
- Best practices coaching on mobile security enablement that includes
- Threat & risk assessment report with recommendations
- 8 hours of training to deploy Mobile Threat Defense in your environment
- Ongoing sessions customized to your organizational needs
- Deployment guidance through your initial deployment plus one month
- End-user communications
