AI Copilot for IT
Amplify IT Support Without Increasing Headcount or Costs
Enhance Your Service Desk with an IT Copilot
Aisera’s Agentic AI Copilot for IT revolutionizes support by autonomously handling employee queries, reducing the need for human intervention. By maximizing ticket deflection and automating repetitive tasks, the AI Copilot empowers IT support teams to focus on complex issues.
With integrated process flow and dynamic action agents for seamless fulfillment, it enhances self-service capabilities and leverages domain-specific LLMs to provide accurate, context-aware support, transforming your service desk into a proactive and efficient resource for employees.
Transform IT Processes
Aisera’s AI Copilot for IT revolutionizes your service desk by automating repetitive tasks with intelligent process flow and dynamic action agents, enabling a proactive rather than reactive approach. By orchestrating workflows and predicting IT needs, the AI Copilot saves time and ensures IT operations align strategically with organizational goals.
Automate Software Provisioning and Approvals
Accelerate the software provisioning process for employees by leveraging Aisera’s AI Agents to automate the complete workflow—from initial request submission and approval to software installation. With Aisera, you can ensure a seamless, end-to-end experience that reduces wait times, minimizes manual effort and enhances employee productivity.
Troubleshoot Common IT Issues
Empower employees with Aisera’s Agentic AI Copilot, which delivers a proactive self-service experience for faster resolution of IT issues. By providing precise recommendations and relevant knowledge articles—both public and private—Aisera ensures that employees have the information they need at their fingertips, reducing dependency on IT support teams and improving productivity.
Unlock Accounts and Reset Passwords Effortlessly
Empower users to regain account access quickly and securely with agentic AI Copilot. By integrating with identity and access management systems like Okta and Microsoft Active Directory, Aisera enables seamless account unlocking and password resets without the need for helpdesk intervention. This self-service solution minimizes downtime, enhances security, and frees up IT resources to focus on higher-value tasks.
Proactive Notifications and Updates
Aisera’s proactive AI agent sends automated, personalized notifications on software license renewals, hardware upgrades, system outages, scheduled maintenance, security notifications, and more. By understanding employee preferences and work patterns, it delivers reminders that help employees stay informed and engaged without the need for constant IT involvement.
