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Is it possible to know if someone has used the partner account on OmniChannel?

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Is it possible to know if someone has used the partner account on OmniChannel?

We have partner who contacted us and is concerned about the chat they had with MBS – English EMEA yesterday.

Partner: Manon Degenkamp
Account Number: 6577220

They would like to know if his account has been compromised as he is not working yesterday but someone was able to use her login.

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Dengliang Li Microsoft Employee on at

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Is it possible to know if someone has used the partner account on OmniChannel?

Hi,

I'm not using a partner account. But I can log in to the partner center and the users in the Azure portal show up here.

User login activity can be monitored in the Azure portal.

Sign-in logs in Microsoft Entra ID - Microsoft Entra ID | Microsoft Learn

You can check whether your partner account is your user and whether you can monitor the login activity of this account in the Azure portal.

Best Regards,
Dengliang Li

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