Privacy Policy

LAST UPDATED: July, 2024  Digital Green Foundation and its entities [(“Digital Green”, “we” or “us” or “our”) want you to be familiar with how we collect, use and disclose Personal Information.  Our Privacy Policy Highlights [insert link to app layer] offer tailored highlights specifically addressing the information gathering practices relevant to our artificial intelligence-powered chatbot assistant (“the Chatbot”) and the related mobile application (the “App”). This Privacy Policy describes our processing practices in connection with Personal Information that we collect online and offline through:
    • Our websites (“Websites”);
    • The software applications made available by us for use on or through computers and mobile devices (“Apps”);
    • Our social media pages, including without limitation Facebook, X, LinkedIn, Instagram, and YouTube (“Our Social Media”);
    • HTML-formatted email messages that we send to you that link to this Privacy Policy or other communications with you (“Emails”); and
    • Any other offline interactions you may have with us, including trainings (“Offline Interactions”).

COLLECTION AND PROCESSING OF PERSONAL INFORMATION

Collectively, we refer to the services provided through the Websites, the Apps, Our Social Media, emails and other communications, and Offline Interactions as the “Services.” Personal Information “Personal Information” is information that identifies an individual or relates to an identifiable individual. We may collect the following categories of Personal Information: A. Personal Information we may receive from you (please keep in mind that the type of information we collect is dependent on the product concerned, and we encourage you to review any Privacy Policy Highlights, if applicable):
  • Name & Contact Details: Such as first and last name, title, prefix, email address, and telephone number.
  • Identity information: Such as driver’s licenses, identity cards, government issued IDs, passports, or professional or trade-related information and proof of residential address.
  • Demographic Information: Such as gender.
  • Organization Contact Details: Such as name of employer or affiliation, job title, organization email address, organization telephone number, organization postal address, country of business.
  • User Content: Such as reviews about our technology products and trainings that we have provided to you, and other content you may create or share with us during our relationship, including posts on Our Social Media.
  • Preferences: Such as language, interests, and other feedback/preferences that you might express during your use of our Services.
  • Marketing Data Such as your choices regarding our newsletters, surveys, and other marketing/advertising displayed or provided to you, and preferred methods of such promotional communication.
  • Relationship History: Such as details of your communications, donations, or interactions with us.
  • Visitor and Event Information: Such as dietary restrictions, travel, and accommodation details, issued identification pass to access the premises, and other details specific to a particular in-person training that you share with us.
  • User Photographs and Videos: Such as photos and videos submitted by you while using our Services.
  • Recordings: Such as audio and/or video recordings of online or in-person trainings.
  • IP Address: Your IP address is automatically assigned to your computer by your Internet Service Provider.  An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited.  Collecting IP addresses is standard practice and is done automatically by many websites, applications, and other services.  We use IP addresses for purposes such as calculating usage levels, diagnosing server problems, and administering the Services.  We may also derive your approximate location from your IP address when using our website.
B. Personal Information we collect through your use of our Services or from other sources:
  • Social Media Information: Such as profile pictures, social media account ID, and other social media profile information, including lists of friends/followers on social media.
  • Event Photographs and Videos: Such as photos and videos taken at one of our training.
  • CCTV and Site Security Information: Such as images or video footage captured or recorded by CCTV and other security measures on our office      premises.
  • Device Information: Such as information about your devices and your use of our Services. This includes data obtained through cookies and similar technologies, as described in Other Information.
We and our service providers collect Personal Information in a variety of ways, including through our Services.           We need to collect Personal Information in order to provide the requested Services to you.  If you do not provide the information requested, we may not be able to provide the Services.  If you disclose any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.  

PROCESSING OF PERSONAL INFORMATION

We and our service providers use Personal Information for the following purposes:
  • Providing the functionality of the Services. To verify your identity and information; responding to your inquiries and fulfilling your requests, such as when you contact us (e.g., when you send us questions or comments, or when you request other information about our Services); to send you administrative information, such as information regarding the Services and changes to our terms, conditions and policies; to allow you to send Services related content to another person through the Services if you choose to do so.
  • Operations and general business. To administer online Services (including troubleshooting and diagnostic testing, conducting performance analyses of our systems and Services, testing new system features to evaluate their impact, system and log maintenance, technical support, system debugging, and the hosting of data); to facilitate reorganizations and restructurings of our organization (including prospective changes).
  • Visits, trainings, fundraisers, and other events. To facilitate and participate in trainings, fundraisers, and events, including welcoming guests and visitors to our premises.
  • Solicitations. To send you our newsletters, publications, and mailings related to our trainings, technology products, or donation opportunities that we think may be of interest to you; to fulfill your event registration requests and provide services, including the provision of trainings and other events; to send information about our Services and other news about us.
  • Relationship building and engagement. To facilitate and respond to any social sharing and posts on our Service.
  • Personalizing the Services. To personalize our interactions with you and provide you with information and/or services tailored to your interests, such as delivering content via our Services that we believe will be relevant and interesting to you.
  • Improving and developing new technology products and Services that we may provide to you. To conduct data analysis, for example, monitoring and analyzing usage of Services and using data analytics to improve the efficiency of our Services; to develop new Services; to consider ways for enhancing, improving, repairing, maintaining or modifying our current Services; to identify usage trends, for example, understanding which parts of our Services are of most interest to users; to determine the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users; and to operate and expand our activities, for example, understanding which parts of our Services are of most interest to our users so we can focus our energies on meeting our users’ interests.
  • Aggregating and/or anonymizing Personal Information. To aggregate and/or anonymize Personal Information so that it will no longer be considered Personal Information.
  • Preventing fraud and maintaining security. To conduct audits, verify that our internal processes function as intended and are compliant with legal, regulatory, or contractual requirements; to monitor for and prevent fraud; for security purposes, including system security and on-site security of our premises.
  • Fulfilling our legal and compliance obligations.
  • To fulfill our legal and compliance-related obligations [‘Other Disclosures’], including complying with applicable laws; to comply with legal processes; to respond to requests from public and government authorities; to meet national security or law enforcement requirements.
  • To enforce our terms and conditions and standards; to protect our operations; to protect the rights, privacy, or our property; to respond to auditors; to allow us to pursue available legal remedies and make insurance claims, defend claims, and limit the damages that we may sustain.
  • Emergency and incident response. To ensure the safety of on-site personnel and visitors; to respond to, handle and document on-site accidents and medical and other emergencies; to actively monitor properties to ensure adequate incident prevention, response and documentation (including CCTV); to request assistance from emergency services; to send notifications and alerts in the event of incidents or emergencies (such as via SMS, email, call, audio-visual device prompts, etc.).
*For more information on our legal obligations, please see section ‘Other Disclosures’ below.  ** For more information on disclosure of Personal Information in connection with a sale or business transaction, please see ‘Other Disclosures’ below.   DISCLOSURE OF PERSONAL INFORMATION The following information provides a general overview of how we disclose Personal Information through our organization-wide practices. This may not fully apply to the specifics of how information is processed, stored, or managed for the services or platforms you use.
Recipients Purpose
Digital Green entities
  • Operations and general activities
  • Providing the functionality of the Services
Website hosting service providers
  • Improving the Services
  • Operations and general activities
  • Providing the functionality of the Services
Information technology and related infrastructure service providers
  • Fraud prevention and security
  • Improving the Services
  • Operations and general activities
  • Providing the functionality of the Services
Email delivery service providers
  • Communicating important changes
  • User-care service
  • Improving the Services
  • Marketing
  • Personalizing our Services
  • Providing the functionality of the Services
  • Relationship building and engagement
  • Visits, trainings, and events
Advertising networks
  • Improving the Services
  • Marketing and fundraising
  • Personalizing our Services
  • Relationship building and engagement
Analytics providers for our Services
  • Aggregating and/or anonymizing Personal Information
  • User-care service
  • Fraud prevention and security
  • Improving the Services
  • Marketing
  • Operations and general business
  • Personalizing our Services
  • Relationship building and engagement
User survey providers
  • Improving the services
  • Participating in market-wide aggregate-level studies
Law enforcement, public, regulatory and government authorities, courts, or tribunals
  • Due Diligence and Anti-Fraud
  • Emergency and Incident Response
  • Fraud prevention and security
  • Legal and compliance
Emergency services
  • Emergency and Incident Response
  • Legal and compliance
Auditing service providers and other professional advisors, such as accountants, actuaries, experts, consultants, lawyers, banks and financial institutions
  • Due Diligence and Anti-Fraud
  • Fraud prevention and security
  • Legal and compliance
  • Improving and developing new products and Services
Other services, including, without limitation, our Social Media Pages
  • Individual user public interactions and communications, such as message boards, chat, profile pages, blogs and other services to which you choose to post information and content
  • Social sharing activities
  By using the Services, you may elect to disclose Personal Information on message boards, chat, profile pages, blogs and other services to which you are able to post information and content (including, without limitation, Our Social Media), or through which you are able to send messages through the Services.  Please note that any information you post or disclose in this context will become public and may be available to other users and the general public. 

Other Disclosures

We also use and disclose your Personal Information as necessary or appropriate, especially when we have a legal obligation or legitimate interest to do so, as set out in further detail below:
Purpose Further Detail
To comply with applicable law and regulations   This may include laws outside your country of residence, which could give rise to a legal obligation requiring us to process your Personal Information.  
To cooperate with public and government authorities and law enforcement, and for other legal reasons
    • When we respond to a request or provide information to public and government authorities (these can include authorities outside your country of residence);
    • When we respond to law enforcement requests and orders or provide information to law enforcement;
    • For dispute resolution purposes; 
    • To enforce our terms and conditions; and
  • To protect our rights, privacy, safety, property, and/or that of our entities, you or others.
In connection with an organizational change   We have a legitimate interest in disclosing or transferring your Personal Information to a third party in the event of any reorganization, merger, assignment, transfer, or other disposition of all or any portion of our organization. Such third parties may include, for example, an acquiring entity and its advisors. You will be notified of any such change and of possible changes to the processing of your Personal Information in accordance with applicable law and the ‘Updates to This Privacy Notice’ section.

OTHER INFORMATION

We and our service providers collect some information automatically, including through cookies, pixel tags, and similar tracking technologies. “Other Information” is any information that does not reveal your specific identity or does not directly relate to an identifiable individual:
  • Browser and device information
  • App usage data
  • Information collected through cookies, pixel tags and other technologies:
    • Cookies. Cookies are pieces of information stored directly on your computer.  Cookies allow us to collect such information as browser type, time spent on the Services, pages visited, language preferences, and traffic data.  We use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience.  We also gather statistical information about use of the Services in order to continually improve their design and functionality, understand how they are used, and assist us with resolving questions regarding them.  We do not currently respond to browser do-not-track signals.  If you do not want information collected through the use of cookies, most browsers allow you to automatically decline cookies or be given the choice of declining or accepting particular cookies from a particular website.  You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html. If, however, you do not accept cookies, you may experience some inconvenience in your use of the Services.
    • Analytics. We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends.  This service may also collect information regarding the use of other websites, apps, and online services.  You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/ and exercise the opt-out provided by Google by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout. 
    • Invisible reCAPTCHA. We use Google’s invisible reCAPTCHA application on our Services in order to protect against spam and other automated abuse.  The reCAPTCHA tool may make use of cookies, as well as such other information as IP address, date, time, language, screen size and resolution, and mouse movements.  The use of the reCAPTCHA tool and information collected through it are subject to Google’s privacy policy, available at https://policies.google.com/privacy and Google’s terms of service, available at https://policies.google.com/terms?hl=en. 
  • Demographic information and other information provided by you that does not reveal your specific identity
  • Information that has been aggregated in a manner such that it no longer reveals your specific identity
We may use and disclose such information for any purpose, except where we are required to do otherwise under applicable law.  If we are required to treat such information as Personal Information under applicable law, then we may use and disclose it for the purposes for which we use and disclose Personal Information as detailed in this Policy.  In some instances, we may combine such information with Personal Information.  If we do, we will treat the combined information as Personal Information as long as it is combined. We and our service providers may collect Other Information in a variety of ways, including: 
  • Through your browser or device:
Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Services (such as the App) you are using.  We use this information to ensure that the Services function properly.
  • Through your use of our Apps
When you download and use our Apps, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.

SECURITY

We seek to use reasonable organizational, technical, and administrative measures to protect Personal Information within our organization.  Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure.  If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contacting Us” section below.

CHOICES AND ACCESS

You have choices regarding marketing-related communications.   Receiving solicitation emails from us. Where required by applicable law, we will ask for your prior opt-in consent. If you no longer want to receive solicitation emails from us on a going-forward basis, you may opt-out by following the unsubscribe instructions in any such message or by contacting us by email at dataprotection@digitalgreen.org.   We will try to comply with your request(s) as soon as reasonably practicable.  Please note that if you opt out of receiving marketing from us, we may still send you important administrative messages, from which you cannot opt out. How you can exercise your rights If you would like to request to access/review, correct, update, suppress/delete, object to, restrict or opt out of the processing of Personal Information, withdraw your consent (which will not affect the lawfulness of processing prior to the withdrawal), or if you would like to request to receive an electronic copy of your Personal Information for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), please contact us in accordance with the Contacting Us section below.  We will respond to your request consistent with applicable law.  In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information.  For your protection, we may need to verify your identity before implementing your request.  We will try to comply with your request as soon as reasonably practicable.  Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any activities that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase or promotion). Further, certain Personal Information may be exempt from requests pursuant to applicable data protection laws or other laws and regulations. 

RETENTION PERIOD

We retain Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained as outlined in this Privacy Policy unless a longer retention period is required or permitted by applicable law.  The criteria used to determine our retention periods include:
  • The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you are affiliated with us as an extension agent or other partner);
  • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions or communications for a certain period of time before we can delete them); or
  • Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations). 
Where a legal obligation arises or retention is advisable in light of our legal position, in some circumstances, we will retain certain Personal Information, even after we no longer provide the Services to you, for example: 
  • To cooperate with law enforcement or public, regulatory  and government authorities: If we receive a preservation order or search warrant, related to your Services account, we will preserve Personal Information subject to such order or warrant after you delete your Services account.
  • To pursue or defend a legal action: We may retain relevant Personal Information in the event of a legal claim or complaint, including regulatory investigations or legal proceedings about a claim related to your Personal Information, or if we reasonably believe there is a prospect of litigation (whether in respect of our relationship with you or otherwise) for up to 10 years after the dispute has been settled or decided by a court or tribunal from which there is no further right of appeal.

THIRD PARTY SERVICES

This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties. This includes any third party operating any website or service to which the Services link.  The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our entities. In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Twitter, LinkedIn, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the Apps or Our Social Media.

USE OF SERVICES BY MINORS

The Services are not directed to individuals under the age of eighteen (18), and we do not knowingly collect Personal Information from individuals under 18.

CROSS-BORDER TRANSFER

Your Personal Information may be stored and processed in countries where we have facilities or in which we engage service providers.  By using the Services, you understand that your Personal Information may be transferred to countries outside of your country of residence, which may have data protection rules that are different from those of your country.  In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.

SENSITIVE INFORMATION

Unless we request it, we ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through the Services or otherwise to us.

UPDATES TO THIS PRIVACY POLICY

The “LAST UPDATED” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised.  Any changes will become effective when we post the revised Privacy Policy on the Services.

CONTACTING US

Digital Green, located at 2443 Fillmore St., #380-6502, San Francisco, CA 94115, USA, is the entity responsible for collection, use and disclosure of your Personal Information under this Privacy Policy. If you have any questions about this Privacy Policy, please contact us. You can reach us at dataprotection@digitalgreen.org or at: 2443 Fillmore St. #380-6502 San Francisco, CA  94115 USA   Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.  

OUR ENTITIES

For purposes of this Privacy Policy, these entities are considered to be “affiliates” of Digital Green:
  • Digital Green Private Limited
  • Digital Green Foundation – Liaison Office - India
  • Digital Green Foundation Ethiopia
  • Digital Green Foundation Kenya