research-article

Public Access

xPress: Rethinking Design for Aging and Accessibility through an IVR Blogging System

Authors:

Robin N. Brewer,

Anne Marie PiperAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 1, Issue CSCW

Article No.: 26, Pages 1 - 17

https://doi.org/10.1145/3139354

Published: 06 December 2017 Publication History

Abstract

Although many older adults are active online, certain age-related disabilities, such as late-life vision impairment, make sustaining online participation difficult. Motivated by the need for accessible online spaces for people experiencing vision impairment in older adulthood, we developed xPress, a voice-based online blogging community. Through a 10-week deployment with seven older adults with acquired vision loss, we analyze how this type of online community enables connecting with peers, sharing experiences, and offering social support in new ways. The design of xPress also highlights the importance of human voice in accessible social platforms and reveals expectations around community participation. We discuss designing for age and disability through the lens of intersectionality and offer design considerations for similar voice-based online communities.

References

[1]

Rebecca G. Adams, Rosemary Blieszner, and Brian de Vries. 2000. Definitions of friendship in the third age: Age, gender, and study location effects. Journal of Aging Studies 14, 1: 117--133.

[2]

Jessica Arfaa and Yuanqiong Wang. 2014. A Usability Study on Elder Adults Utilizing Social Networking Sites. 50--61.

Digital Library

[3]

Chieko Asakawa, Hironobu Takagi, Shuichi Ino, and Tohru Ifukube. 2003. Maximum listening speeds for the blind. Proceedings of the 2003 International Conference on Auditory Display: 276--279.

[4]

Paul M.A. Baker, John C. Bricout, Nathan W. Moon, Barry Coughlan, and Jessica Pater. 2013. Communities of participation: A comparison of disability and aging identified groups on Facebook and LinkedIn. Telematics and Informatics 30, 1: 22--34.

Digital Library

[5]

Eric P. S. Baumer, Jenna Burrell, Morgan G. Ames, Jed R. Brubaker, and Paul Dourish. 2015. On the importance and implications of studying technology non-use. interactions 22, 2: 52--56.

Digital Library

[6]

Frank Bentley, Santosh Basapur, and Sujoy Chowdury. 2011. Promoting intergenerational communication through location-based asynchronous video communication. UbiComp '11. Retrieved February 29, 2012 from http://web.mit.edu/bentley/www/papers/ubic296-bentley.pdf

Digital Library

[7]

Yevgen Borodin, Jeffrey P Bigham, Glenn Dausch, and I V Ramakrishnan. 2010. More than meets the eye: A Survey of Screen-Reader Browsing Strategies. Proceedings of the 2010 International Cross Disciplinary Conference on Web Accessibility (W4A) - W4A '10: 1--10.

Digital Library

[8]

Robin Brewer, Raymundo Cornejo-García, Tedmond Schwaba, Darren Gergle, and Anne Marie Piper. 2016. Exploring Traditional Phones as an E-Mail Interface for Older Adults. ACM Transactions on Accessible Computing 8, 2: 1--20.

Digital Library

[9]

Robin N. Brewer, Meredith Ringel Morris, and Anne Marie Piper. 2016. "Why would anybody do this"?: Older Adults' Understanding of and Experiences with Crowd Work. In Proceedings of CHI '16.

[10]

Robin N. Brewer and Anne Marie Piper. 2016. "Tell It Like It Really Is": A Case of Online Content Creation and Sharing Among Older Adult Bloggers. In Proceedings of CHI 16.

Digital Library

[11]

Oliver Kisalay Burmeister. 2012. What Seniors Value About Online Community. The Journal of Community Informatics 8, 1: 1--12. Retrieved from http://ci-journal.net/index.php/ciej/article/view/545

[12]

Laura Carstensen. 1992. Motivation for Social Contact across the Life Span: A Theory of Socioemotional Selectivity. In Developmental Perspectives on Motivation.

[13]

Laura Carstensen, Helene Fung, and Susan Charles. 2003. Socioemotional selectivity theory and the regulation of emotion in the second half of life. Motivation Emotion.

[14]

K Charmaz. 2006. Constructing grounded theory: a practical guide through qualitative analysis.

[15]

Deborah S. Chung and Sujin Kim. 2008. Blogging activity among cancer patients and their companions: Uses, gratifications, and predictors of outcomes. Journal of the American Society for Information Science and Technology 59, 2: 297--306.

Digital Library

[16]

Graeme W Coleman, Lorna Gibson, Vicki L Hanson, Ania Bobrowicz, and Alison McKay. 2010. Engaging the disengaged. In Proceedings of the 8th ACM Conference on Designing Interactive Systems 2010, 175--178.

Digital Library

[17]

Raymundo Cornejo, Jesús Favela, and Mónica Tentori. 2010. Ambient displays for integrating older adults into social networking sites. Collaboration and Technology: 321--336. Retrieved from http://link.springer.com/chapter/10.1007/978--3--642--15714--1_24

Digital Library

[18]

Raymundo Cornejo, Mónica Tentori, and Jesús Favela. 2013. Enriching in-person encounters through social media: A study on family connectedness for the elderly. International Journal of Human-Computer Studies 71, 9.

Digital Library

[19]

Dan Cosley, Kathy Akey, and Brian Alson. 2009. Using technologies to support reminiscence. In Proceedings of the 23rd British HCI Group Annual Conference on People and Computers, 480--484. Retrieved October 21, 2014 from http://dl.acm.org/citation.cfm?id=1671073

Digital Library

[20]

Kimberle Crenshaw. 1989. Demarginalizing the Intersection of Race and Sex: A Black Feminist Critique of Antidiscrimination Doctrine, Feminist Theory and Antiracist Policies. The University of Chicago Legal Forum 1989, 1: 139--167.

[21]

R. L. Daft and R. H. Lengel. 1984. Information richness: a new approach to managerial information processing and organizational design. Research in Organizational Behavior 6: 191--234.

[22]

Anna Dickinson and Robin L. Hill. 2007. Keeping In Touch: Talking to Older People about Computers and Communication. Educational Gerontology 33, 613--630.

[23]

Kerry Dobransky and Eszter Hargittai. 2006. The disability divide in internet access and use. Information, Communication & Society 9, 3: 313--334.

[24]

Kerry Dobransky and Eszter Hargittai. 2016. Unrealized potential: Exploring the digital disability divide. Poetics 58: 18--28.

[25]

Maeve Duggan and Andrew Perrin. 2015. Americans' Internet Access: 2000--2015. Retrieved from http://www.pewinternet.org/2015/06/26/americans-internet-access-2000--2015/

[26]

Erving Goffman. 1982. The presentation of self in everyday life. In The Presentation of Self in Everyday Life. 1--10.

[27]

João Guerreiro and Daniel Gonçalves. 2015. Faster Text-to-Speeches: Enhancing Blind People's Information Scanning with Faster Concurrent Speech. Proceedings of the 17th International ACM SIGACCESS Conference on Computers & Accessibility: 3--11.

Digital Library

[28]

Alexis Hope, Ted Schwaba, and Anne Marie Piper. 2014. Understanding digital and material social communications for older adults. In Proceedings of the 32nd annual ACM conference on Human factors in computing systems, 3903--3912.

Digital Library

[29]

Robert E. Kraut, Paul Resnick, Sara Kiesler, Moira Burke, Yan Chen, Aniket Kittur, Joseph Konstan, Yuqing Ren, and John Riedl. 2012. Building Successful Online Communities. The MIT Press.

Digital Library

[30]

Cliff Lampe, Rick Wash, Alcides Velasquez, and Elif Ozkaya. 2010. Motivations to participate in online communities. In Proceedings of the 28th international conference on Human factors in computing systems - CHI '10, 1927.

Digital Library

[31]

Amanda Lazar, Mark Diaz, Robin Brewer, Chelsea Kim, and Anne Marie Piper. 2017. Going Gray, Failure to Hire, and the Ick Factor. In Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing - CSCW '17, 655--668.

Digital Library

[32]

Vilma Lehtinen, J Nasanen, and Risto Sarvas. 2009. "A little silly and empty-headed": older adults' understandings of social networking sites. In BCS-HCI, 45--54. Retrieved from http://portal.acm.org/citation.cfm?id=1671011.1671017

Digital Library

[33]

Siân E. Lindley. 2011. Shades of lightweight: supporting cross-generational communication through home messaging. Universal Access in the Information Society 11, 1: 31--43.

Digital Library

[34]

Siân E Lindley, Richard Harper, and Abigail Sellen. 2008. Designing for Elders?: Exploring the Complexity of Relationships in Later Life. In BCS-HCi, 77--86.

Digital Library

[35]

Siân E Lindley, Richard Harper, and Abigail Sellen. 2009. Desiring to be in touch in a changing communications landscape. In Proceedings of the 27th international conference on Human factors in computing systems - CHI 09, 1693.

Digital Library

[36]

Diane Maloney-Krichmar and Jenny Preece. 2005. A multilevel analysis of sociability, usability, and community dynamics in an online health community. ACM Transactions on Computer-Human Interaction 12, 2: 201--232.

Digital Library

[37]

Victoria Meza-kubo, Alberto L Morán, and Marcela Rodríguez. 2010. IntouchFun, a Pervasive Collaborative System to Cope with Elder's Isolation and Cognitive Decline. Victoria: 1--4. Retrieved from http://www.create-net.org/ubint/ubihealth/papers/Meza_IntouchFun_final.pdf

[38]

Preeti Mudliar, Jonathan Donner, and William Thies. 2013. Swara?: A Voice Forum for Citizen Journalism in Rural India. 9, 2: 65--79.

[39]

Bonnie A. Nardi, Diane J. Schiano, and Michelle Gumbrecht. 2004. Blogging as social activity, or, would you let 900 million people read your diary? In Proceedings of the 2004 ACM conference on Computer supported cooperative work - CSCW '04, 222.

Digital Library

[40]

Chris Norval, John L. Arnott, and Vicki L Hanson. 2014. What's on your mind?: investigating recommendations for inclusive social networking and older adults. In Proceedings of the 32nd annual ACM conference on Human factors in computing systems - CHI '14, 3923--3932.

Digital Library

[41]

Anne-Marie Oostveen. 2011. The internet as an empowering technology for stigmatized groups: a case study of weight loss bloggers. In Proceeding BCS-HCI '11 Proceedings of the 25th BCS Conference on Human-Computer Interaction, 114--119. Retrieved from http://dl.acm.org/citation.cfm?id=2305316.2305337

Digital Library

[42]

Neil Patel, Sharad Agarwal, and Nitendra Rajput. 2009. A comparative study of speech and dialed input voice interfaces in rural India. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 51--54. Retrieved August 22, 2014 from http://dl.acm.org/citation.cfm?id=1518709

Digital Library

[43]

Neil Patel, Deepti Chittamuru, Anupam Jain, Paresh Dave, and Tapan S Parikh. 2010. Avaaj Otalo: A Field Study of an Interactive Voice Forum for Small Farmers in Rural India. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '10), 733--742.

Digital Library

[44]

Neil Patel, Scott R. Klemmer, and Tapan S. Parikh. 2011. An asymmetric communications platform for knowledge sharing with low-end mobile phones. Proceedings of the 24th annual ACM symposium adjunct on User interface software and technology - UIST '11 Adjunct: 87.

Digital Library

[45]

Ulrike Pfeil, Panayiotis Zaphiris, and Stephanie Wilson. 2009. Older adults' perceptions and experiences of online social support. Interacting with Computers 21, 3: 159--172.

Digital Library

[46]

Ulrike Pfeil, Panayiotis Zaphiris, and Stephanie Wilson. 2009. Older adults' perceptions and experiences of online social support. Interacting with Computers 21, 3: 159--172.

Digital Library

[47]

Anne Marie Piper, Robin N. Brewer, and Raymundo Cornejo. 2016. Technology learning and use among older adults with late-life vision impairments. Universal Access in the Information Society.

[48]

Anne Marie Piper, Nadir Weibel, and James Hollan. 2013. Audio-Enhanced Paper Photos: Encouraging Social Interaction at Age 105. In Proc. of ACM CSCW.

Digital Library

[49]

Jenny Preece. 2000. Online Communities: Designing Usability and Supporting Socialbilty. Retrieved from http://portal.acm.org/

Digital Library

[50]

David B Rein, John S Wittenborn, Xinzhi Zhang, Amanda A Honeycutt, Sarah B Lesesne, and Jinan Saaddine. 2009. Forecasting age-related macular degeneration through the year 2050: the potential impact of new treatments. Archives of ophthalmology 127, 4: 533--40.

[51]

Marcela D. Rodríguez, Victor M. Gonzalez, Jesus Favela, and Pedro C. Santana. 2009. Home-based communication system for older adults and their remote family. Computers in Human Behavior 25, 3: 609--618.

Digital Library

[52]

Nithya Sambasivan, Julie Weber, and Edward Cutrell. 2011. Designing a phone broadcasting system for urban sex workers in India. In Proceedings of the 2011 annual conference on Human factors in computing systems - CHI '11 (CHI '11), 267.

Digital Library

[53]

Kristen Shinohara and Jacob O. Wobbrock. 2011. In the shadow of misperception: Assistive technology use and social interactions. In Proceedings of the 2011 annual conference on Human factors in computing systems, 705--714. Retrieved November 21, 2011 from http://dl.acm.org/citation.cfm?id=1979044

Digital Library

[54]

J. Short, E. Williams, and B. Christie. 1976. The Social Psychology of Telecommunications. Retrieved from http://0-search.ebscohost.com.library.alliant.edu/login.aspx?direct=true&db=aph&AN=13369247&site=ehost-live&scope=site

[55]

Ann Syrdal, Taniya Mishra, and Amanda Stent. 2011. On the intelligibility of fast synthesized speech for people who are blind: A cross-system comparison. The Journal of the Acoustical Society of America 129, 4: 2421.

[56]

Sarit Felicia Anais Szpiro, Shafeka Hashash, Yuhang Zhao, and Shiri Azenkot. 2016. How People with Low Vision Access Computing Devices. In Proceedings of the 18th International ACM SIGACCESS Conference on Computers and Accessibility - ASSETS '16, 171--180.

Digital Library

[57]

Ursina Teuscher. 2010. Change and persistence of personal identities after the transition to retirement. International journal of aging & human development 70, 1: 89--106.

[58]

Jill Thorson, Steven Meyer, Daniela Plesa-Skwerer, Rupal Patel, and Helen Tager-Flusberg. 2016. Assessing prosody in minimally to nonverbal children with autism. 1206--1210.

[59]

Aditya Vashistha, Edward Cutrell, Gaetano Borriello, and William Thies. 2015. Sangeet Swara: A Community-Moderated Voice Forum in Rural India. In Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems - CHI '15, 417--426.

Digital Library

[60]

Aditya Vashistha, Edward Cutrell, Nicola Dell, and Richard Anderson. 2015. Social Media Platforms for Low-Income Blind People in India. In Proceedings of the 17th International ACM SIGACCESS Conference on Computers & Accessibility - ASSETS '15, 259--272.

Digital Library

[61]

Frank Vetere, Hilary Davis, Martin Gibbs, and Steve Howard. 2009. The Magic Box and Collage: Responding to the challenge of distributed intergenerational play. International Journal of Human-Computer Studies 67, 2: 165--178.

Digital Library

[62]

Violeta Voykinska, Shiri Azenkot, Shaomei Wu, and Gilly Leshed. 2016. How Blind People Interact with Visual Content on Social Networking Services. In Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing - CSCW '16, 1582--1593.

Digital Library

[63]

Violeta Voykinska, Shiri Azenkot, Shaomei Wu, and Gilly Leshed. 2016. How Blind People Interact with Visual Content on Social Networking Services. In Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing - CSCW '16, 1582--1593.

Digital Library

[64]

J. B. Walther. 1992. Interpersonal Effects in Computer-Mediated Interaction: A Relational Perspective. Communication Research 19, 52--90.

[65]

Anthony Wilhelm. 2012. Getting Older Americans Online. Broadband USA. Retrieved from http://www2.ntia.doc.gov/node/810

[66]

Maria Wolters, Kallirroi Georgila, Johanna D Moore, and Sarah E Macpherson. 2009. Being Old Doesn't Mean Acting Old?: How Older Users Interact with Spoken Dialog Systems. 2, 1.

Digital Library

[67]

2014. WHO | Visual impairment and blindness. Retrieved November 16, 2015 from http://www.who.int/mediacentre/factsheets/fs282/en/#.VkoMlY88xEI.mendeley

Cited By

Emara IHaller B(2024)“It’s weird for the people who aren’t used to it. And I want to make it less weird”: Blindness community bloggers as legitimate voices of their lived experiencesNew Media & Society10.1177/14614448241229424Online publication date: 23-Feb-2024
https://doi.org/10.1177/14614448241229424
Emara I(2024)Knocking on doors: The use of blogging sites by visually impaired people in the USA preliminary studyConvergence: The International Journal of Research into New Media Technologies10.1177/13548565241261963Online publication date: 14-Jun-2024
https://doi.org/10.1177/13548565241261963
Bassey EMcGrath CTeachman GCaxaj S(2024)Applying intersectionality in vision impairment research: A scoping reviewBritish Journal of Visual Impairment10.1177/02646196241261626Online publication date: 27-Jul-2024
https://doi.org/10.1177/02646196241261626
Show More Cited By

Index Terms

xPress: Rethinking Design for Aging and Accessibility through an IVR Blogging System
1. Human-centered computing
  1. Accessibility
    1. Accessibility systems and tools

Recommendations

Technology learning and use among older adults with late-life vision impairments

Increasing numbers of older adults are now using computers and going online. Yet, certain disabilities that are acquired later in life, such as severe vision impairments, make it difficult to use modern information and communication technologies (ICTs). ...
An Approach to Audio-Only Editing for Visually Impaired Seniors
ASSETS '16: Proceedings of the 18th International ACM SIGACCESS Conference on Computers and Accessibility

Older adults and people with vision impairments are increasingly using phones to receive audio-based information and want to publish content online but must use complex audio recording/editing tools that often rely on inaccessible graphical interfaces. ...
Wheelchair-based game design for older adults
ASSETS '13: Proceedings of the 15th International ACM SIGACCESS Conference on Computers and Accessibility

Few leisure activities are accessible to institutionalized older adults using wheelchairs; in consequence, they experience lower levels of perceived health than able-bodied peers. Video games have been shown to be an engaging leisure activity for older ...

Comments

Please enable JavaScript to view thecomments powered by Disqus.

Information & Contributors

Information

Published In

cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 1, Issue CSCW

November 2017

2095 pages

EISSN:2573-0142

DOI:10.1145/3171581

Editors:
Clifford Lampe
University of Michigan
,
Jeff Nichols
Google
,
Karrie Karahalios
University of Illinois Urbana-Champaign
,
Geraldine Fitzpatrick
Vienna University of Technology
,
Uichin Lee
KAIST
,
Andres Monroy-Hernandez
Snap Inc.
,
Wolfgang Stuerzlinger
Simon Fraser University

Issue’s Table of Contents

Copyright © 2017 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 06 December 2017

Published in PACMHCI Volume 1, Issue CSCW

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Research-article

Funding Sources

National Science Foundation

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

28
Total Citations
View Citations
940
Total Downloads

Downloads (Last 12 months)133
Downloads (Last 6 weeks)20

Reflects downloads up to 10 Nov 2024

Other Metrics

View Author Metrics

Citations

Cited By

Emara IHaller B(2024)“It’s weird for the people who aren’t used to it. And I want to make it less weird”: Blindness community bloggers as legitimate voices of their lived experiencesNew Media & Society10.1177/14614448241229424Online publication date: 23-Feb-2024
https://doi.org/10.1177/14614448241229424
Emara I(2024)Knocking on doors: The use of blogging sites by visually impaired people in the USA preliminary studyConvergence: The International Journal of Research into New Media Technologies10.1177/13548565241261963Online publication date: 14-Jun-2024
https://doi.org/10.1177/13548565241261963
Bassey EMcGrath CTeachman GCaxaj S(2024)Applying intersectionality in vision impairment research: A scoping reviewBritish Journal of Visual Impairment10.1177/02646196241261626Online publication date: 27-Jul-2024
https://doi.org/10.1177/02646196241261626
Alharbi RLor PHerskovitz JSchoenebeck SBrewer R(2024)Misfitting With AI: How Blind People Verify and Contest AI ErrorsProceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3663548.3675659(1-17)Online publication date: 27-Oct-2024
https://dl.acm.org/doi/10.1145/3663548.3675659
Brewer RAnkenbauer SHashmi MUpadhyay P(2024)Examining Voice Community UseACM Transactions on Computer-Human Interaction10.1145/363515131:2(1-29)Online publication date: 5-Feb-2024
https://dl.acm.org/doi/10.1145/3635151
Lei YMa SSun Y(2024)Unpacking ICT-supported Social Connections and Support of Late-life Migration: From the Lens of Social ConvoysProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642898(1-15)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642898
Li JWaycott J(2023)“I feel like I’m getting younger”: Investigating the social connections of older handicraft vloggers on the social platform BilibiliProceedings of the 35th Australian Computer-Human Interaction Conference10.1145/3638380.3638381(257-265)Online publication date: 2-Dec-2023
https://dl.acm.org/doi/10.1145/3638380.3638381
Sin JCandello HClark LCowan BLee MMunteanu CPorcheron MVölkel SBranham SBrewer RChaves AJaber RLazar A(2023)CUI@CHI: Inclusive Design of CUIs Across Modalities and MobilitiesExtended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544549.3573820(1-5)Online publication date: 19-Apr-2023
https://dl.acm.org/doi/10.1145/3544549.3573820
Pednekar SDhirawani PShah RShekokar NGhag K(2023)Voice-Based Interaction for an Aging Population: A Systematic Review2023 3rd International Conference on Intelligent Communication and Computational Techniques (ICCT)10.1109/ICCT56969.2023.10075801(1-8)Online publication date: 19-Jan-2023
https://doi.org/10.1109/ICCT56969.2023.10075801
Senteio CChancellor RBrewer RGray LThreats M(2023)Strategies for Conducting Critical Research in Information Science by Designing Social Justice Research Informed by IntersectionalityProceedings of the Association for Information Science and Technology10.1002/pra2.87260:1(833-835)Online publication date: 22-Oct-2023
https://doi.org/10.1002/pra2.872
Show More Cited By

View Options

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Get Access

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Article

Media

Figures

Other

Tables

View Issue’s Table of Contents