research-article

Towards Intersectional Moderation: An Alternative Model of Moderation Built on Care and Power

Author:

Sarah GilbertAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 7, Issue CSCW2

Article No.: 256, Pages 1 - 32

https://doi.org/10.1145/3610047

Published: 04 October 2023 Publication History

Abstract

Shortcomings of current models of moderation have driven policy makers, scholars, and technologists to speculate about alternative models of content moderation. While alternative models provide hope for the future of online spaces, they can fail without proper scaffolding. Community moderators are routinely confronted with similar issues and have therefore found creative ways to navigate these challenges. Learning more about the decisions these moderators make, the challenges they face, and where they are successful can provide valuable insight into how to ensure alternative moderation models are successful.

In this study, I perform a collaborative ethnography with moderators of r/AskHistorians, a community that uses an alternative moderation model, highlighting the importance of accounting for power in moderation. Drawing from Black feminist theory, I call this "intersectional moderation." I focus on three controversies emblematic of r/AskHistorians' alternative model of moderation: a disagreement over a moderation decision; a collaboration to fight racism on Reddit; and a period of intense turmoil and its impact on policy. Through this evidence I show how volunteer moderators navigated multiple layers of power through care work. To ensure the successful implementation of intersectional moderation, I argue that designers should support decision-making processes and policy makers should account for the impact of the sociotechnical systems in which moderators work.

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Cited By

Thach HMayworm SThomas MHaimson O(2024)Trans-centered moderation: Trans technology creators and centering transness in platform and community governanceProceedings of the 2024 ACM Conference on Fairness, Accountability, and Transparency10.1145/3630106.3658909(326-336)Online publication date: 3-Jun-2024
https://dl.acm.org/doi/10.1145/3630106.3658909

Index Terms

Towards Intersectional Moderation: An Alternative Model of Moderation Built on Care and Power
1. Human-centered computing
  1. Collaborative and social computing
    1. Collaborative and social computing theory, concepts and paradigms
      1. Computer supported cooperative work

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 7, Issue CSCW2

CSCW

October 2023

4055 pages

EISSN:2573-0142

DOI:10.1145/3626953

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Jeff Nichols
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Published: 04 October 2023

Published in PACMHCI Volume 7, Issue CSCW2

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Thach HMayworm SThomas MHaimson O(2024)Trans-centered moderation: Trans technology creators and centering transness in platform and community governanceProceedings of the 2024 ACM Conference on Fairness, Accountability, and Transparency10.1145/3630106.3658909(326-336)Online publication date: 3-Jun-2024
https://dl.acm.org/doi/10.1145/3630106.3658909

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