skip to main content
research-article

A Case Study of Collaboration and Reputation in Social Web Search

Published: 01 October 2011 Publication History

Abstract

Although collaborative searching is not supported by mainstream search engines, recent research has highlighted the inherently collaborative nature of many Web search tasks. In this article, we describe HeyStaks, a collaborative Web search framework that is designed to complement mainstream search engines. At search time, HeyStaks learns from the search activities of other users and leverages this information to generate recommendations based on results that others have found relevant for similar searches. The key contribution of this article is to extend the HeyStaks social search model by considering the search expertise, or reputation, of HeyStaks users and using this information to enhance the result recommendation process. In particular, we propose a reputation model for HeyStaks users that utilise the implicit collaboration events that take place between users as recommendations are made and selected. We describe a live-user trial of HeyStaks that demonstrates the relevance of its core recommendations and the ability of the reputation model to further improve recommendation quality. Our findings indicate that incorporating reputation into the recommendation process further improves the relevance of HeyStaks recommendations by up to 40%.

References

[1]
Amershi, S. and Morris, M. R. 2008. CoSearch: A system for co-located collaborative web search. In Proceedings of the 26th International Conference on Human Factors in Computing Systems (CHI). 1647--1656.
[2]
Amitay, E., Darlow, A., Konopnicki, D., and Weiss, U. 2005. Queries as anchors: Selection by association. In Proceedings of the 16th ACM Conference on Hypertext and Hypermedia (HT). 193--201.
[3]
Asnicar, F. A. and Tasso, C. 1997. ifWeb: A prototype of user model-based intelligent agent for document filtering and navigation in the World Wide Web. In Proceedings of the Workshop on Adaptive Systems and User Modeling on the World Wide Web, 6th International Conference on User Modeling (UM). 3--11.
[4]
Boydell, O. and Smyth, B. 2010. Social summarization in collaborative Web search. Inform. Proc. Manage. 46, 6, 782--798.
[5]
Bryan, K., O’Mahony, M., and Cunningham, P. 2008. Unsupervised retrieval of attack profiles in collaborative recommender systems. In Proceedings of the ACM Conference on Recommender Systems (RecSys). 155--162.
[6]
Budzik, J. and Hammond, K. J. 2000. User interactions with everyday applications as context for just-in-time information access. In Proceedings of the 5th International Conference on Intelligent User Interfaces (IUI). 44--51.
[7]
Chang, H., Cohn, D., and McCallum, A. 2000. Learning to create customized authority lists. In Proceedings of the 17th International Conference on Machine Learning (ICML). Morgan Kaufmann Publishers Inc., 127--134.
[8]
Chirita, P.-A., Olmedilla, D., and Nejdl, W. 2004. PROS: A personalized ranking platform for Web search. In Proceedings of the 3rd International Conference on Adaptive Hypermedia and Adaptive Web Based Systems (AH). Vol. 3137. Springer, 34--43.
[9]
Chirita, P. A., Nejdl, W., Paiu, R., and Kohlschütter, C. 2005. Using ODP metadata to personalize search. In Proceedings of the 28th Annual International ACM SIGIR Conference on Research and Development in Information Retrieval (SIGIR). 178--185.
[10]
Evans, B. M. and Chi, E. H. 2010. An elaborated model of social search. Inform. Proc. Manage. 46, 6, 656--678.
[11]
Evans, B. M., Kairam, S., and Pirolli, P. 2010. Do your friends make you smarter? An analysis of social strategies in online information seeking. Inform. Proc. Manage. 46, 6, 679--692.
[12]
Finkelstein, L., Gabrilovich, E., Matias, Y., Rivlin, E., Solan, Z., Wolfman, G., and Ruppin, E. 2001. Placing search in context: The concept revisited. In Proceedings of the 10th International Conference on World Wide Web (WWW). 406--414.
[13]
Golovchinsky, G., Qvarfordt, P., and Pickens, J. 2009. Collaborative information seeking. IEEE Computer 42, 3, 47--51.
[14]
Granka, L. A., Joachims, T., and Gay, G. 2004. Eye-tracking analysis of user behavior in WWW search. In Proceedings of the 27th Annual International ACM SIGIR Conference on Research and Development in Information Retrieval (SIGIR). 478--479.
[15]
Hoffman, K., Zage, D., and Nita-Rotaru, C. 2009. A survey of attack and defense techniques for reputation systems. ACM Comput. Surv. 42, 1, 1--31.
[16]
Jøsang, A. and Golbeck, J. 2009. Challenges for robust trust and reputation systems. In Proceedings of the 5th International Workshop on Security and Trust Management (STM) in conjunction with the 14th European Symposium on Research in Computer Security.
[17]
Jøsang, A., Ismail, R., and Boyd, C. 2007. A survey of trust and reputation systems for online service provision. Decision Supp. Syst. 43, 2, 618--644.
[18]
Keane, M. T., O’Brien, M., and Smyth, B. 2008. Are people biased in their use of search-engines? Comm. ACM 51, 2, 49--52.
[19]
Kuter, U. and Golbeck, J. 2010. Using probabilistic confidence models for trust inference in Web-based social networks. ACM Trans. Internet Technol. 10, 2, 1--23.
[20]
Lam, S. K. and Riedl, J. 2004. Shilling recommender systems for fun and profit. In Proceedings of the 13th International World Wide Web Conference (WWW). ACM, New York, NY, 393--402.
[21]
Lawrence, S. and Giles, C. L. 1998. Context and page analysis for improved Web search. IEEE Internet Comput. 2, 4, 38--46.
[22]
Lazzari, M. 2010. An experiment on the weakness of reputation algorithms used in professional social networks: The case of Naymz. In Proceedings of the IADIS International Conference on e-Society. 519--522.
[23]
Ma, Z., Pant, G., and Sheng, O. R. L. 2007. Interest-based personalized search. ACM Trans. Inform. Syst. 25, 1.
[24]
Makris, C., Panagis, Y., Sakkopoulos, E., and Tsakalidis, A. 2007. Category ranking for personalized search. Data Knowl. Eng. 60, 1, 109--125.
[25]
Massa, P. and Avesani, P. 2007. Trust-aware recommender systems. In Proceedings of the ACM Conference on Recommender Systems (RecSys). 17--24.
[26]
Mobasher, B., Burke, R., Bhaumik, R., and Williams, C. 2007. Toward trustworthy recommender systems: An analysis of attack models and algorithm robustness. ACM Trans. Inform. Syst. 7, 4, 1--40.
[27]
Morris, M., Teevan, J., and Panovich, K. 2010. What do people ask their social networks, and why? A survey study of status message Q and A behavior. In Proceedings of the 28th International Conference on Human Factors in Computing Systems (CHI).
[28]
Morris, M. R. and Horvitz, E. 2007a. S3: Storable, shareable search. In Proceedings of the 11th IFIP TC 13 International Conference on Human-Computer Interaction (INTERACT). 120--123.
[29]
Morris, M. R. and Horvitz, E. 2007b. SearchTogether: An interface for collaborative Web search. In Proceedings of the 20th Annual ACM Symposium on User Interface Software and Technology (UIST). 3--12.
[30]
O’Donovan, J. 2009. Capturing trust in social Web applications. In Computing with Social Trust. J. Golbeck Ed., Springer, 213--257.
[31]
O’Donovan, J. and Smyth, B. 2005. Trust in recommender systems. In Proceedings of the 10th International Conference on Intelligent User Interfaces (IUI). 167--174.
[32]
O’Donovan, J. and Smyth, B. 2006. Is trust robust? An analysis of trust-based recommendation. In Proceedings of the 11th International Conference on Intelligent User Interfaces (IUI). 101--108.
[33]
O’Mahony, M. P., Hurley, N. J., and Silvestre, G. C. M. 2002. Promoting recommendations: An attack on collaborative filtering. In Proceedings of the 13th International Conference on Database and Expert Systems Applications (DEXA). Springer, 494--503.
[34]
Pickens, J., Golovchinsky, G., Shah, C., Qvarfordt, P., and Back, M. 2008. Algorithmic mediation for collaborative exploratory search. In Proceedings of ACM SIGIR. 315--322.
[35]
Preece, J. and Shneiderman, B. 2009. The reader to leader framework: Motivating technology-mediated social participation. AIS Trans. Human-Comput. Inter. 1, 1, 13--32.
[36]
Preston, R. and Preston, S. 2007. The Official Biggest Pub Quiz Book Ever! Carlton Books Ltd.
[37]
Pretschner, A. and Gauch, S. 1999. Ontology based personalized search. In Proceedings of the 11th IEEE International Conference on Tools with Artificial Intelligence (ICTAI). IEEE Computer Society, Los Alamitos, CA, 391.
[38]
Rashid, A. M., Ling, K., Tassone, R. D., Resnick, P., Kraut, R., and Riedl, J. 2006. Motivating participation by displaying the value of contribution. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI). 955--958.
[39]
Resnick, P. and Zeckhauser, R. 2002. Trust among strangers in Internet transactions: Empirical analysis of eBay’s reputation system. Adv. Appl. Microecon. 11, 127--157.
[40]
Resnick, P., Zeckhauser, R., Friedman, E., and Kuwabara, K. 2000. Reputation systems: Facilitating trust in Internet interactions. Comm. ACM 43, 12, 45--48.
[41]
Sabater, J. and Sierra, C. 2005. Review on computational trust and reputation models. Artif. Intell. Rev. 24, 1, 33--60.
[42]
Shen, X., Tan, B., and Zhai, C. 2005. Implicit user modeling for personalized search. In Proceedings of the 14th ACM Conference on Information and Knowledge Management (CIKM).
[43]
Signorini, A. and Gulli, A. 2005. The indexable Web is more than 11.5 billion pages. In Special Interest Tracks and Posters of the 14th International Conference on World Wide Web (WWW). 902--903.
[44]
Smeaton, A. F., Lee, H., Foley, C., and McGivney, S. 2007. Collaborative video searching on a tabletop. Multimedia Syst. 12, 4--5, 375--391.
[45]
Smeaton, A. F., Foley, C., Byrne, D., and Jones, G. J. F. 2008. iBingo mobile collaborative search. In Proceedings of the 2008 International Conference On Content-Based Image and Video Retrieval (CIVR). 547--548.
[46]
Smyth, B., Balfe, E., Freyne, J., Briggs, P., Coyle, M., and Boydell, O. 2004. Exploiting query repetition and regularity in an adaptive community-based Web search engine. J. Personalization Res. 14, 5, 383--423.
[47]
Smyth, B., Balfe, E., Boydell, O., Bradley, K., Briggs, P., Coyle, M., and Freyne, J. 2005. A live user evaluation of collaborative Web search. In Proceedings of the International Joint Conference on Artificial Intelligence (IJCAI). 1419--1424.
[48]
Smyth, B., Briggs, P., Coyle, M., and O’Mahony, M. P. 2009a. A case-based perspective on social Web search. In Proceedings of the 8th International Conference on Case-Based Reasoning: Case-Based Reasoning Research and Development (CCBR). 494--508.
[49]
Smyth, B., Briggs, P., Coyle, M., and O’Mahony, M. P. 2009b. Google? shared! A case-study in social search. In Proceedings of the 17th International Conference on User Modeling, Adaptation, and Personalization (UMAP).
[50]
Song, R., Luo, Z., Wen, J.-R., Yu, Y., and Hon, H.-W. 2007. Identifying ambiguous queries in Web search. In Proceedings of the 16th International Conference on World Wide Web (WWW). ACM Press, New York, NY, 1169--1170.
[51]
Speretta, M. and Gauch, S. 2005. Personalized search based on user search histories. In Proceedings of the IEEE/WIC/ACM International Conference on Web Intelligence (WI). IEEE Computer Society, Los Alamitos, CA, 622--628.
[52]
Spink, A. and Jansen, B. J. 2004. A study of Web search trends. Webology 1, 2.
[53]
Zhou, B., Hui, S. C., and Fong, A. C. M. 2006. An effective approach for periodic Web personalization. In Proceedings of the IEEE/WIC/ACM International Conference on Web Intelligence (WI). IEEE Computer Society, Los Alamitos, CA, 284--292.

Cited By

View all
  • (2024)A hybrid similarity model for mitigating the cold-start problem of collaborative filtering in sparse dataExpert Systems with Applications: An International Journal10.1016/j.eswa.2024.123700249:PBOnline publication date: 1-Sep-2024
  • (2023)Digital Pazarlama Stratejileri ve Hiper KişiselleştirmeDigital Marketing Strategies and Hyper PersonalizationEuropean Journal of Science and Technology10.31590/ejosat.1147526Online publication date: 1-May-2023
  • (2023)Criminalization of Copyright-Infringing Information Distribution AlgorithmsProceedings of the 2nd International Conference on Humanities, Wisdom Education and Service Management (HWESM 2023)10.2991/978-2-38476-068-8_35(284-295)Online publication date: 19-Jul-2023
  • Show More Cited By

Index Terms

  1. A Case Study of Collaboration and Reputation in Social Web Search

    Recommendations

    Comments

    Please enable JavaScript to view thecomments powered by Disqus.

    Information & Contributors

    Information

    Published In

    cover image ACM Transactions on Intelligent Systems and Technology
    ACM Transactions on Intelligent Systems and Technology  Volume 3, Issue 1
    October 2011
    391 pages
    ISSN:2157-6904
    EISSN:2157-6912
    DOI:10.1145/2036264
    Issue’s Table of Contents
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

    Publisher

    Association for Computing Machinery

    New York, NY, United States

    Publication History

    Published: 01 October 2011
    Accepted: 01 January 2011
    Revised: 01 January 2011
    Received: 01 August 2010
    Published in TIST Volume 3, Issue 1

    Permissions

    Request permissions for this article.

    Check for updates

    Author Tags

    1. HeyStaks
    2. Trust
    3. reputation
    4. social search

    Qualifiers

    • Research-article
    • Research
    • Refereed

    Funding Sources

    Contributors

    Other Metrics

    Bibliometrics & Citations

    Bibliometrics

    Article Metrics

    • Downloads (Last 12 months)6
    • Downloads (Last 6 weeks)1
    Reflects downloads up to 05 Nov 2024

    Other Metrics

    Citations

    Cited By

    View all
    • (2024)A hybrid similarity model for mitigating the cold-start problem of collaborative filtering in sparse dataExpert Systems with Applications: An International Journal10.1016/j.eswa.2024.123700249:PBOnline publication date: 1-Sep-2024
    • (2023)Digital Pazarlama Stratejileri ve Hiper KişiselleştirmeDigital Marketing Strategies and Hyper PersonalizationEuropean Journal of Science and Technology10.31590/ejosat.1147526Online publication date: 1-May-2023
    • (2023)Criminalization of Copyright-Infringing Information Distribution AlgorithmsProceedings of the 2nd International Conference on Humanities, Wisdom Education and Service Management (HWESM 2023)10.2991/978-2-38476-068-8_35(284-295)Online publication date: 19-Jul-2023
    • (2023)The State-of-the-Art and Challenges on Recommendation System’s: Principle, Techniques and Evaluation StrategySN Computer Science10.1007/s42979-023-02207-z4:5Online publication date: 3-Sep-2023
    • (2022)Affinity Propagation-Based Hybrid Personalized Recommender SystemComplexity10.1155/2022/69585962022Online publication date: 1-Jan-2022
    • (2022)GSO-CRS: grid search optimization for collaborative recommendation systemSādhanā10.1007/s12046-022-01924-047:3Online publication date: 10-Aug-2022
    • (2020)Does Reviewer Recommendation Help Developers?IEEE Transactions on Software Engineering10.1109/TSE.2018.286836746:7(710-731)Online publication date: 1-Jul-2020
    • (2020)Improved Collaborative Filtering Recommendation Through Similarity PredictionIEEE Access10.1109/ACCESS.2020.30357038(202122-202132)Online publication date: 2020
    • (2020)Hyperparameter optimization for recommender systems through Bayesian optimizationComputational Management Science10.1007/s10287-020-00376-3Online publication date: 22-Sep-2020
    • (2019)Recognition of Emotion Intensities Using Machine Learning Algorithms: A Comparative StudySensors10.3390/s1908189719:8(1897)Online publication date: 21-Apr-2019
    • Show More Cited By

    View Options

    Get Access

    Login options

    Full Access

    View options

    PDF

    View or Download as a PDF file.

    PDF

    eReader

    View online with eReader.

    eReader

    Media

    Figures

    Other

    Tables

    Share

    Share

    Share this Publication link

    Share on social media