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Was my message read?: Privacy and Signaling on Facebook Messenger

Authors:

Kami VanieaAuthors Info & Claims

CHI '17: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems

Pages 3838 - 3842

https://doi.org/10.1145/3025453.3025925

Published: 02 May 2017 Publication History

Abstract

Major online messaging services such as Facebook Messenger and WhatsApp are starting to provide users with real-time information about when people read their messages, while useful, the feature has the potential to negatively impact privacy as well as cause concern over access to self. We report on two surveys using Mechanical Turk which looked at senders' (N=402} use of and reactions to the `message seen' feature, and recipients' (N=316) privacy and signaling behaviors in the face of such visibility. Our findings indicate that senders experience a range of emotions when their message is not read, or is read but not answered immediately. Recipients also engage in various signaling behaviors in the face of visibility by both replying or not replying immediately.

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Cited By

Lee CYuan C(2024)The Hidden Toll of Instant Messaging Use in Remote Work: Interaction Dynamics Between Subordinates and SupervisorsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642913(1-15)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642913
Bareket-Bojmel LIcekson TToshav-Eichner NSela Y(2024)Waiting for the Boss's Blue Checkmark to Appear: Supervisor's Attentiveness, Negative Emotions, and Work Engagement During Instant Messaging at WorkCyberpsychology, Behavior, and Social Networking10.1089/cyber.2023.035427:5(347-352)Online publication date: 1-May-2024
https://doi.org/10.1089/cyber.2023.0354
A. HASEGAWA AAKIYAMA MYAMASHITA NINOUE DMORI T(2023)Analysis of Non-Experts' Security- and Privacy-Related Questions on a Q&A SiteIEICE Transactions on Information and Systems10.1587/transinf.2022ICP0006E106.D:9(1380-1396)Online publication date: 1-Sep-2023
https://doi.org/10.1587/transinf.2022ICP0006
Show More Cited By

Index Terms

Was my message read?: Privacy and Signaling on Facebook Messenger
1. Social and professional topics
  1. Computing / technology policy

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Information & Contributors

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Published In

cover image ACM Conferences

CHI '17: Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems

May 2017

7138 pages

ISBN:9781450346559

DOI:10.1145/3025453

General Chairs:
Gloria Mark
University of California Irvine
,
Susan Fussell
Cornell University
,
Program Chairs:
Cliff Lampe
University of Michigan
,
m.c. schraefel
University of Southampton
,
Juan Pablo Hourcade
University of Iowa
,
Caroline Appert
Université Paris-Sud
,
Daniel Wigdor
University of Toronto

Copyright © 2017 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 02 May 2017

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CHI '17

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SIGCHI

CHI '17: CHI Conference on Human Factors in Computing Systems

May 6 - 11, 2017

Colorado, Denver, USA

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CHI '17 Paper Acceptance Rate 600 of 2,400 submissions, 25%;

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

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Cited By

Lee CYuan C(2024)The Hidden Toll of Instant Messaging Use in Remote Work: Interaction Dynamics Between Subordinates and SupervisorsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642913(1-15)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642913
Bareket-Bojmel LIcekson TToshav-Eichner NSela Y(2024)Waiting for the Boss's Blue Checkmark to Appear: Supervisor's Attentiveness, Negative Emotions, and Work Engagement During Instant Messaging at WorkCyberpsychology, Behavior, and Social Networking10.1089/cyber.2023.035427:5(347-352)Online publication date: 1-May-2024
https://doi.org/10.1089/cyber.2023.0354
A. HASEGAWA AAKIYAMA MYAMASHITA NINOUE DMORI T(2023)Analysis of Non-Experts' Security- and Privacy-Related Questions on a Q&A SiteIEICE Transactions on Information and Systems10.1587/transinf.2022ICP0006E106.D:9(1380-1396)Online publication date: 1-Sep-2023
https://doi.org/10.1587/transinf.2022ICP0006
Moon JKim NGoh GLee KKim HPark Y(2023)Stubbi: an Interactive Device for Enhancing Remote Text and Voice Communication in Small Intimate Groups through Simple Physical MovementsProceedings of the 2023 ACM Designing Interactive Systems Conference10.1145/3563657.3596016(1773-1788)Online publication date: 10-Jul-2023
https://dl.acm.org/doi/10.1145/3563657.3596016
Murray CRiedl MStroud N(2023)Using Facebook Messenger versus Groups for News EngagementDigital Journalism10.1080/21670811.2023.2208630(1-19)Online publication date: 10-May-2023
https://doi.org/10.1080/21670811.2023.2208630
Lee HChiang YChou YLin KChang Y(2023)What makes IM users (un)responsive: An empirical investigation for understanding IM responsivenessInternational Journal of Human-Computer Studies10.1016/j.ijhcs.2022.102983172(102983)Online publication date: Apr-2023
https://doi.org/10.1016/j.ijhcs.2022.102983
K. MPanakaje N(2022)Social Media as a Promotional Tool in the Fashion Industry: A Case Study on Meta Platforms Inc.International Journal of Case Studies in Business, IT, and Education10.47992/IJCSBE.2581.6942.0168(351-365)Online publication date: 12-May-2022
https://doi.org/10.47992/IJCSBE.2581.6942.0168
Zhu QEsteve-Del-Valle MMeyer J(2022)Safe spaces? Grounding political talk in WhatsApp groupsNew Media & Society10.1177/1461444822113608026:9(5423-5444)Online publication date: 22-Nov-2022
https://doi.org/10.1177/14614448221136080
Cheng CAflatoony L(2022)The Reappropriation of Instant MessagingProceedings of the ACM on Human-Computer Interaction10.1145/35467226:MHCI(1-23)Online publication date: 20-Sep-2022
https://dl.acm.org/doi/10.1145/3546722
Jain PFarzan RLee A(2022)Laila is in a Meeting: Design and Evaluation of a Contextual Auto-Response Messaging AgentProceedings of the 2022 ACM Designing Interactive Systems Conference10.1145/3532106.3533493(1457-1471)Online publication date: 13-Jun-2022
https://dl.acm.org/doi/10.1145/3532106.3533493
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