research-article

Safety vs. Surveillance: What Children Have to Say about Mobile Apps for Parental Control

Authors:

Arup Kumar Ghosh,

Karla Badillo-Urquiola,

Joseph J. LaViola Jr,

Pamela J. WisniewskiAuthors Info & Claims

CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems

Paper No.: 124, Pages 1 - 14

https://doi.org/10.1145/3173574.3173698

Published: 19 April 2018 Publication History

Abstract

Mobile applications ("apps") developed to promote online safety for children are underutilized and rely heavily on parental control features that monitor and restrict their child's mobile activities. This asymmetry in parental surveillance initiates an interesting research question -- how do children themselves feel about such parental control apps? We conducted a qualitative analysis of 736 reviews of 37 mobile online safety apps from Google Play that were publicly posted and written by children (ages 8-19). Our results indicate that child ratings were significantly lower than that of parents with 76% of the child reviews giving apps a single star. Children felt that the apps were overly restrictive and invasive of their personal privacy, negatively impacting their relationships with their parents. We relate these findings with HCI literature on mobile online safety, including broader literature around privacy and surveillance, and outline design opportunities for online safety apps.

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Cited By

Fietta VFranco MDe Santis EMonaro MPalazzi CGaggi O(2024)Safe Digital Teens: an App to Address Technology-Related Risks for AdolescentsProceedings of the 2024 International Conference on Information Technology for Social Good10.1145/3677525.3678679(333-341)Online publication date: 4-Sep-2024
https://dl.acm.org/doi/10.1145/3677525.3678679
Ma RZhang ZGui XKou Y(2024)Labeling in the Dark: Exploring Content Creators’ and Consumers’ Experiences with Content Classification for Child Safety on YouTubeProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661565(1518-1532)Online publication date: 1-Jul-2024
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Index Terms

Safety vs. Surveillance: What Children Have to Say about Mobile Apps for Parental Control
1. Social and professional topics
  1. Computing / technology policy

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cover image ACM Conferences

CHI '18: Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems

April 2018

8489 pages

ISBN:9781450356206

DOI:10.1145/3173574

General Chairs:
Regan Mandryk
University of Saskatchewan, Canada
,
Mark Hancock
University of Waterloo, Canada
,
Program Chairs:
Mark Perry
Brunel University London, UK
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Anna Cox
University College London, UK

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https://dl.acm.org/doi/10.1145/3677525.3678679
Ma RZhang ZGui XKou Y(2024)Labeling in the Dark: Exploring Content Creators’ and Consumers’ Experiences with Content Classification for Child Safety on YouTubeProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661565(1518-1532)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661565
Lustig CKaneko MGupta MDattani KDesjardins ARosner D(2024)Porous by Design: How Childcare Platforms Impact Worker Personhood, Safety, and ConnectionProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661552(1336-1349)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3643834.3661552
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