research-article

I can do better than your AI: expertise and explanations

Authors:

James Schaffer,

John O'Donovan,

James Michaelis,

Adrienne Raglin,

Tobias HöllererAuthors Info & Claims

IUI '19: Proceedings of the 24th International Conference on Intelligent User Interfaces

Pages 240 - 251

https://doi.org/10.1145/3301275.3302308

Published: 17 March 2019 Publication History

Abstract

Intelligent assistants, such as navigation, recommender, and expert systems, are most helpful in situations where users lack domain knowledge. Despite this, recent research in cognitive psychology has revealed that lower-skilled individuals may maintain a sense of illusory superiority, which might suggest that users with the highest need for advice may be the least likely to defer judgment. Explanation interfaces - a method for persuading users to take a system's advice - are thought by many to be the solution for instilling trust, but do their effects hold for self-assured users? To address this knowledge gap, we conducted a quantitative study (N=529) wherein participants played a binary decision-making game with help from an intelligent assistant. Participants were profiled in terms of both actual (measured) expertise and reported familiarity with the task concept. The presence of explanations, level of automation, and number of errors made by the intelligent assistant were manipulated while observing changes in user acceptance of advice. An analysis of cognitive metrics lead to three findings for research in intelligent assistants: 1) higher reported familiarity with the task simultaneously predicted more reported trust but less adherence, 2) explanations only swayed people who reported very low task familiarity, and 3) showing explanations to people who reported more task familiarity led to automation bias.

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Cited By

Lu ZWang DYin M(2024)Does More Advice Help? The Effects of Second Opinions in AI-Assisted Decision MakingProceedings of the ACM on Human-Computer Interaction10.1145/36537088:CSCW1(1-31)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3653708
Lee MMcMillan DTorre IFischer JRuitenburg Y(2024)Between Trust and Identity: Form, Function, and PresentationProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3669999(1-4)Online publication date: 8-Jul-2024
https://dl.acm.org/doi/10.1145/3640794.3669999
Qian CWexler J(2024)Take It, Leave It, or Fix It: Measuring Productivity and Trust in Human-AI CollaborationProceedings of the 29th International Conference on Intelligent User Interfaces10.1145/3640543.3645198(370-384)Online publication date: 18-Mar-2024
https://dl.acm.org/doi/10.1145/3640543.3645198
Show More Cited By

Index Terms

I can do better than your AI: expertise and explanations
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI design and evaluation methods
      1. User models
2. Information systems
  1. Information systems applications
    1. Decision support systems
      1. Expert systems
  2. World Wide Web
    1. Web searching and information discovery
      1. Personalization

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cover image ACM Conferences

IUI '19: Proceedings of the 24th International Conference on Intelligent User Interfaces

March 2019

713 pages

ISBN:9781450362726

DOI:10.1145/3301275

General Chairs:
Wai-Tat Fu,
Shimei Pan,
Program Chairs:
Oliver Brdiczka,
Polo Chau,
Gaelle Calvary

Copyright © 2019 ACM.

© 2019 Association for Computing Machinery. ACM acknowledges that this contribution was authored or co-authored by an employee, contractor or affiliate of the United States government. As such, the United States Government retains a nonexclusive, royalty-free right to publish or reproduce this article, or to allow others to do so, for Government purposes only.

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Published: 17 March 2019

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IUI '19: 24th International Conference on Intelligent User Interfaces

March 17 - 20, 2019

California, Marina del Ray

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IUI '19 Paper Acceptance Rate 71 of 282 submissions, 25%;

Overall Acceptance Rate 746 of 2,811 submissions, 27%

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Cited By

Lu ZWang DYin M(2024)Does More Advice Help? The Effects of Second Opinions in AI-Assisted Decision MakingProceedings of the ACM on Human-Computer Interaction10.1145/36537088:CSCW1(1-31)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3653708
Lee MMcMillan DTorre IFischer JRuitenburg Y(2024)Between Trust and Identity: Form, Function, and PresentationProceedings of the 6th ACM Conference on Conversational User Interfaces10.1145/3640794.3669999(1-4)Online publication date: 8-Jul-2024
https://dl.acm.org/doi/10.1145/3640794.3669999
Qian CWexler J(2024)Take It, Leave It, or Fix It: Measuring Productivity and Trust in Human-AI CollaborationProceedings of the 29th International Conference on Intelligent User Interfaces10.1145/3640543.3645198(370-384)Online publication date: 18-Mar-2024
https://dl.acm.org/doi/10.1145/3640543.3645198
Cao SLiu AHuang C(2024)Designing for Appropriate Reliance: The Roles of AI Uncertainty Presentation, Initial User Decision, and User Demographics in AI-Assisted Decision-MakingProceedings of the ACM on Human-Computer Interaction10.1145/36373188:CSCW1(1-32)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637318
Sadeghi MPöttgen DEbel PVogelsang A(2024)Explaining the Unexplainable: The Impact of Misleading Explanations on Trust in Unreliable Predictions for Hardly Assessable TasksProceedings of the 32nd ACM Conference on User Modeling, Adaptation and Personalization10.1145/3627043.3659573(36-46)Online publication date: 22-Jun-2024
https://dl.acm.org/doi/10.1145/3627043.3659573
Salimzadeh SGadiraju U(2024)When in Doubt! Understanding the Role of Task Characteristics on Peer Decision-Making with AI AssistanceProceedings of the 32nd ACM Conference on User Modeling, Adaptation and Personalization10.1145/3627043.3659567(89-101)Online publication date: 22-Jun-2024
https://dl.acm.org/doi/10.1145/3627043.3659567
Sun XLiu YDe Wit JBosch JLi Z(2024)Trust by Interface: How Different User Interfaces Shape Human Trust in Health Information from Large Language ModelsExtended Abstracts of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613905.3650837(1-7)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3650837
Vereschak OAlizadeh FBailly GCaramiaux B(2024)Trust in AI-assisted Decision Making: Perspectives from Those Behind the System and Those for Whom the Decision is MadeProceedings of the CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642018(1-14)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642018
Salimzadeh SHe GGadiraju U(2024)Dealing with Uncertainty: Understanding the Impact of Prognostic Versus Diagnostic Tasks on Trust and Reliance in Human-AI Decision MakingProceedings of the CHI Conference on Human Factors in Computing Systems10.1145/3613904.3641905(1-17)Online publication date: 11-May-2024
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Ha SMonadjemi SOttley A(2024)Guided By AI: Navigating Trust, Bias, and Data Exploration in AI‐Guided Visual AnalyticsComputer Graphics Forum10.1111/cgf.1510843:3Online publication date: 10-Jun-2024
https://doi.org/10.1111/cgf.15108
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