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"Phantom Friend" or "Just a Box with Information": Personification and Ontological Categorization of Smart Speaker-based Voice Assistants by Older Adults

Authors:

Alisha Pradhan,

Leah Findlater,

Amanda LazarAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 3, Issue CSCW

Article No.: 214, Pages 1 - 21

https://doi.org/10.1145/3359316

Published: 07 November 2019 Publication History

Abstract

As voice-based conversational agents such as Amazon Alexa and Google Assistant move into our homes, researchers have studied the corresponding privacy implications, embeddedness in these complex social environments, and use by specific user groups. Yet it is unknown how users categorize these devices: are they thought of as just another object, like a toaster? As a social companion? Though past work hints to human-like attributes that are ported onto these devices, the anthropomorphization of voice assistants has not been studied in depth. Through a study deploying Amazon Echo Dot Devices in the homes of older adults, we provide a preliminary assessment of how individuals 1) perceive having social interactions with the voice agent, and 2) ontologically categorize the voice assistants. Our discussion contributes to an understanding of how well-developed theories of anthropomorphism apply to voice assistants, such as how the socioemotional context of the user (e.g., loneliness) drives increased anthropomorphism. We conclude with recommendations for designing voice assistants with the ontological category in mind, as well as implications for the design of technologies for social companionship for older adults.

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Yan CJohnson KJones V(2024)The Impact of Interaction Time and Verbal Engagement with Personal Voice Assistants on Alleviating Loneliness among Older Adults: An Exploratory StudyInternational Journal of Environmental Research and Public Health10.3390/ijerph2101010021:1(100)Online publication date: 16-Jan-2024
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Index Terms

"Phantom Friend" or "Just a Box with Information": Personification and Ontological Categorization of Smart Speaker-based Voice Assistants by Older Adults
1. Human-centered computing
  1. Ubiquitous and mobile computing
    1. Ubiquitous and mobile devices
      1. Personal digital assistants

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 3, Issue CSCW

November 2019

5026 pages

EISSN:2573-0142

DOI:10.1145/3371885

Editors:
Airi Lampinen
Stockholm University, Sweden
,
Darren Gergle
Northwestern University, USA
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David A. Shamma
FXPAL, USA

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Published: 07 November 2019

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https://doi.org/10.3390/ijerph21010100
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Bailey GSeunarine KBaptista De Lima CCarnie MHaymoor ZHyde MJones BJones MPearson JReitmaier TRobinson SSahoo DWilliams A(2024)Older Generation: Self-Powered IoTs, Home-Life and “Ageing Well”Proceedings of the 13th Nordic Conference on Human-Computer Interaction10.1145/3679318.3685410(1-14)Online publication date: 13-Oct-2024
https://dl.acm.org/doi/10.1145/3679318.3685410
Toombs AMontague KWong RBrewer RNaik SParsons PSabanovic SWhitley DFarzan RLópez CCardoso Llach DQuercia DMustafa MNiu SWong-Villacrés M(2024)Future Dialogues: Personal AI Assistants and Their Interactions with Us and Each OtherCompanion Publication of the 2024 Conference on Computer-Supported Cooperative Work and Social Computing10.1145/3678884.3687139(675-678)Online publication date: 11-Nov-2024
https://dl.acm.org/doi/10.1145/3678884.3687139
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