research-article

Understanding Delay Awareness and Mitigation Mechanisms through an Iterative Design and Evaluation of a Prototype Alert System for Complex Teamwork

Authors:

Katherine A. Zellner,

Aleksandra Sarcevic,

Megan A. Krentsa,

Travis M. Sullivan,

Randall S. BurdAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 7, Issue CSCW2

Article No.: 260, Pages 1 - 30

https://doi.org/10.1145/3610051

Published: 04 October 2023 Publication History

Abstract

Almost half of the preventable deaths in emergency care can be associated with a medical delay. Understanding how clinicians experience delays can lead to improved alert designs to increase delay awareness and mitigation. In this paper, we present the findings from an iterative user-centered design process involving 48 clinicians to develop a prototype alert system for supporting delay awareness in complex medical teamwork such as trauma resuscitation. We used semi-structured interviews and card-sorting workshops to identify the most common delays and elicit design requirements for the prototype alert system. We then conducted a survey to refine the alert designs, followed by near-live, video-guided simulations to investigate clinicians' reactions to the alerts. We contribute to CSCW by designing a prototype alert system to support delay awareness in time-critical, complex teamwork and identifying four mechanisms through which teams mitigate delays.

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Zellner KShah VSarcevic A(2024)Simple But Iconic: Implications for Designing Icons Representing Delays in Time-Critical Medical EventsExtended Abstracts of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613905.3637137(1-8)Online publication date: 11-May-2024
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Index Terms

Understanding Delay Awareness and Mitigation Mechanisms through an Iterative Design and Evaluation of a Prototype Alert System for Complex Teamwork
1. Human-centered computing
  1. Collaborative and social computing
    1. Empirical studies in collaborative and social computing

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Proceedings of the ACM on Human-Computer Interaction Volume 7, Issue CSCW2

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October 2023

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DOI:10.1145/3626953

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Cited By

F Paulo SFigueiredo NLopes DNicolau H(2024)Enhancing Cancer Care through Design: Understanding Multidisciplinary TeamsCompanion Publication of the 2024 ACM Designing Interactive Systems Conference10.1145/3656156.3663718(135-139)Online publication date: 1-Jul-2024
https://dl.acm.org/doi/10.1145/3656156.3663718
Zellner KShah VSarcevic A(2024)Simple But Iconic: Implications for Designing Icons Representing Delays in Time-Critical Medical EventsExtended Abstracts of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613905.3637137(1-8)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3637137

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