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- research-articleSeptember 2024
Recommending Career Transitions to Job Seekers Using Earnings Estimates, Skills Similarity, and Occupational Demand
Digital Government: Research and Practice (DGOV), Volume 5, Issue 3Article No.: 31, Pages 1–19https://doi.org/10.1145/3678261This paper describes a career recommendation algorithm that uses government administrative data to help job seekers discover new careers that similar job seekers have successfully switched to in the past. Algorithm development was motivated by workers and ...
- research-articleJuly 2024
CTDataHub: An Empowering Solution for Health Data Workers in Oncology Clinical Trials
DIS '24 Companion: Companion Publication of the 2024 ACM Designing Interactive Systems ConferenceJuly 2024, Pages 199–203https://doi.org/10.1145/3656156.3663701Clinical Research Coordinators (CRC) are the backbone of clinical trials, conducting extensive data work to support the clinical research team. Existing clinical systems, optimized for document management rather than clinical research, offer limited ...
- research-articleMay 2024Best Paper
Sensible and Sensitive AI for Worker Wellbeing: Factors that Inform Adoption and Resistance for Information Workers
CHI '24: Proceedings of the 2024 CHI Conference on Human Factors in Computing SystemsMay 2024, Article No.: 104, Pages 1–30https://doi.org/10.1145/3613904.3642716Algorithmic estimations of worker behavior are gaining popularity. Passive Sensing–enabled AI (PSAI) systems leverage behavioral traces from workers’ digital tools to infer their experience. Despite their conceptual promise, the practical designs of ...
Reinforcing and Reclaiming The Home: Co-speculating Future Technologies to Support Remote and Hybrid Work
CHI '24: Proceedings of the 2024 CHI Conference on Human Factors in Computing SystemsMay 2024, Article No.: 1026, Pages 1–28https://doi.org/10.1145/3613904.3642381With the rise of remote and hybrid work after COVID-19, there is growing interest in understanding remote workers’ experiences and designing digital technology for the future of work within the field of HCI. To gain a holistic understanding of how ...
- research-articleApril 2024
Peerdea: Co-Designing a Peer Support Platform with Creative Entrepreneurs
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 8, Issue CSCW1Article No.: 107, Pages 1–24https://doi.org/10.1145/3637384Creative entrepreneurs rely on online platforms to build community and overcome isolated work conditions. However, because of frequent attempts by larger brands to use their work without permission, creative entrepreneurs constrain their use of social ...
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Understanding Developers Well-being and Productivity: A 2-year Longitudinal Analysis during the COVID-19 Pandemic—RCR Report
ACM Transactions on Software Engineering and Methodology (TOSEM), Volume 33, Issue 3Article No.: 82, Pages 1–4https://doi.org/10.1145/3640338The artifact accompanying the paper “Understanding Developers Well-Being and Productivity: A 2-year Longitudinal Analysis during the COVID-19 Pandemic” provides a comprehensive set of tools, data, and scripts that were utilized in the longitudinal study. ...
- research-articleMarch 2024
Understanding Developers Well-Being and Productivity: A 2-year Longitudinal Analysis during the COVID-19 Pandemic
ACM Transactions on Software Engineering and Methodology (TOSEM), Volume 33, Issue 3Article No.: 57, Pages 1–44https://doi.org/10.1145/3638244The COVID-19 pandemic has brought significant and enduring shifts in various aspects of life, including increased flexibility in work arrangements. In a longitudinal study, spanning 24 months with six measurement points from April 2020 to April 2022, we ...
- keynoteMarch 2024
Unveiling AI-Driven Collective Action for a Worker-Centric Future
WSDM '24: Proceedings of the 17th ACM International Conference on Web Search and Data MiningMarch 2024, Pages 6–7https://doi.org/10.1145/3616855.3637633Collective action by gig knowledge workers is a potent method for enhancing labor conditions on platforms like Upwork, Amazon Mechanical Turk, and Toloka. However, this type of collective action is still rare today. Existing systems for supporting ...
- research-articleFebruary 2024
Using algorithms to improve knowledge work
Journal of Operations Management (WILEY-JOM), Volume 70, Issue 3April 2024, Pages 482–513https://doi.org/10.1002/joom.1296AbstractWe explore how organizations leverage algorithms to improve knowledge work in contexts where the tasks require skilled work, as distinct from routine tasks that have traditionally been the focus of academic enquiry. Drawing on a multiple‐case ...
HIGHLIGHTS- When using algorithms to improve knowledge work, there are two choices: to automate a given task or to re‐engineer the entire process.
- Re‐engineering the process tends to yield greater operational improvements.
- Socializing and validating the ...
- extended-abstractFebruary 2024
Future of Workplace Conversational AI-driven Personal Assistants: Promises and Perils
FIRE '23: Proceedings of the 15th Annual Meeting of the Forum for Information Retrieval EvaluationDecember 2023, Pages 133–135https://doi.org/10.1145/3632754.3632939This proposal aims to provide an empirical understanding of how conversational AI-driven personal assistants can operate effectively and ethically in the workplace. In particular, we will carefully design and build a prototype for a new AI-powered ...
- extended-abstractOctober 2023
Back to “ Back to Labor” : Revisiting Political Economies of Computer-Supported Cooperative Work
- Joice Tang,
- McKane Andrus,
- Samuel So,
- Udayan Tandon,
- Andrés Monroy-Hernández,
- Vera Khovanskaya,
- Sean A. Munson,
- Mark Zachry,
- Sucheta Ghoshal
CSCW '23 Companion: Companion Publication of the 2023 Conference on Computer Supported Cooperative Work and Social ComputingOctober 2023, Pages 522–526https://doi.org/10.1145/3584931.3611285Almost thirty years ago, CSCW published an article written by Joan Greenbaum detailing how and why CSCW should consider the framing of “labor” over “work” in researching and designing information systems [17]. This argument is especially salient in the ...
- research-articleOctober 2023
Making Meaning from the Digitalization of Blue-Collar Work
Proceedings of the ACM on Human-Computer Interaction (PACMHCI), Volume 7, Issue CSCW2Article No.: 345, Pages 1–21https://doi.org/10.1145/3610194With rapid advances in computing, we are beginning to see the expansion of technology into domains far afield from traditional office settings historically at the center of CSCW research. Manufacturing is one industry undergoing a new phase of digital ...
- keynoteJune 2023
DEI Perspectives in Information Technology Education
SIGMOD '23: Companion of the 2023 International Conference on Management of DataJune 2023, Page 5https://doi.org/10.1145/3555041.3591053Information Technology (IT) has become deeply intertwined with business and society across many, if not all sectors of the economy. The accelerated pace of development has resulted in regulatory frameworks and societal expectations lagging behind the ...
- research-articleMay 2023
Dimensions of Influence in Trucking: Beyond Work Community
C&T '23: Proceedings of the 11th International Conference on Communities and TechnologiesMay 2023, Pages 133–143https://doi.org/10.1145/3593743.3593769Trucking industry and truck drivers’ work are undergoing a change as automation is increasingly used to improve the efficiency of transport operations. Despite predictions of trucking work to disappear due to automation studies show human intervention is ...
- extended-abstractApril 2023
The Future of Hybrid Care and Wellbeing in HCI
CHI EA '23: Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing SystemsApril 2023, Article No.: 368, Pages 1–5https://doi.org/10.1145/3544549.3573829This workshop focuses on remote care and wellbeing as we transition into a world increasingly adopting hybrid lifestyles and modes of operation. Care and care work have predominantly been researched in traditionally in-person interpersonal contexts. The ...
- research-articleApril 2023
Unsettling Care Infrastructures: From the Individual to the Structural in a Digital Maternal and Child Health Intervention
CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing SystemsApril 2023, Article No.: 42, Pages 1–16https://doi.org/10.1145/3544548.3581553Information services for maternal and child health are increasingly being implemented at scale and integrated into public health infrastructures in Global South countries. These services often disseminate tailored health information and provide channels ...
- research-articleApril 2023
Accessibility Barriers, Conflicts, and Repairs: Understanding the Experience of Professionals with Disabilities in Hybrid Meetings
CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing SystemsApril 2023, Article No.: 605, Pages 1–15https://doi.org/10.1145/3544548.3581541Workplaces around the globe are beginning to rapidly adopt hybrid meetings to conduct, plan, and organize their work. While previous literature explores the benefits and drawbacks of hybrid meetings, the experiences of professionals with disabilities ...
- research-articleApril 2023
Algorithmic Power or Punishment: Information Worker Perspectives on Passive Sensing Enabled AI Phenotyping of Performance and Wellbeing
CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing SystemsApril 2023, Article No.: 246, Pages 1–17https://doi.org/10.1145/3544548.3581376We are witnessing an emergence in Passive Sensing enabled AI (PSAI) to provide dynamic insights for performance and wellbeing of information workers. Hybrid work paradigms have simultaneously created new opportunities for PSAI, but have also fostered ...
- research-articleApril 2023
Focused Time Saves Nine: Evaluating Computer–Assisted Protected Time for Hybrid Information Work
- Vedant Das Swain,
- Javier Hernandez,
- Brian Houck,
- Koustuv Saha,
- Jina Suh,
- Ahad Chaudhry,
- Tenny Cho,
- Wendy Guo,
- Shamsi Iqbal,
- Mary P Czerwinski
CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing SystemsApril 2023, Article No.: 857, Pages 1–18https://doi.org/10.1145/3544548.3581326Information workers often struggle to balance their time for a variety of activities like focused work, communication, and caring. This study analyzes the impact of a commercially available computer-assisted time protection intervention that ...
- research-articleApril 2023
Emotion AI at Work: Implications for Workplace Surveillance, Emotional Labor, and Emotional Privacy
CHI '23: Proceedings of the 2023 CHI Conference on Human Factors in Computing SystemsApril 2023, Article No.: 588, Pages 1–20https://doi.org/10.1145/3544548.3580950Workplaces are increasingly adopting emotion AI, promising benefits to organizations. However, little is known about the perceptions and experiences of workers subject to emotion AI in the workplace. Our interview study with (n=15) US adult workers ...