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Dynamics 365
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Dynamics 365 Customer Service pricing

Support agents with AI-powered tools that help them drive faster resolution.
PRICING

Customer Service pricing

Dynamics 365 Customer Service free trial

Deliver exceptional service experiences that meet—and exceed—customer expectations.
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Dynamics 365 Customer Service Professional

Streamlined case management resources for agents and self-service in simpler scenarios.
user/month
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Dynamics 365 Customer Service Enterprise

Advanced AI-based customer service resources for agents and self-service for complex scenarios.
user/month
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Dynamics 365 Customer Service Premium

Transform customer engagement with an integrated contact center and CRM service solution—all powered by generative AI.
user/month
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COMPARE PLANS

Choose the plan that best meets your needs

   

Dynamics 365 Customer Service Professional

user/month
Contact us
          

Dynamics 365 Customer Service Enterprise

user/month
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Dynamics 365 Customer Service Premium

user/month
Contact us
Features

Case management
Included
Included
Included

Knowledge management (including knowledge authoring)
Included
Included
Included

Microsoft 365 interoperation
Included
Included
Included

Unlimited named users
Included
Included
Included

Leads (creation only)
Included
Included
Included

Microsoft Power BI2
Included
Included
Included

Microsoft Teams integration
Included
Included

Copilot in Dynamics 365 Customer Service
Included
Included

Embedded intelligence
Included
Included

Multisession support
Included
Included

Unified routing3
Included
Included

Analytics and KPI reporting
Included
Included

Forecasting and scheduling
Included
Included

Portals
Included
Included

Custom applications (Microsoft Power Apps)4
Included
Included

Workflow automation (Microsoft Power Automate)5
Included
Included
Dynamics 365 Contact Center

Self-service chatbots and IVR6
Included

Live and persistent chat on messaging and social channels
Included

Voice channel with inbound routing, conversation summarization and outbound calling7
Included
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Licensing guide

Dynamics 365 Licensing Guide

Read this guide to learn how to license Microsoft Dynamics 365 business applications.
  • See all the ways to buy Dynamics 365 apps
  • Learn about the different types of licenses
  • Explore product features and capabilities
Download now
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Available M-F 6 AM to 3 PM PT. 
Prices shown are for informational purposes only and may not be reflective of actual list price due to currency, country, and regional variant factors. Your actual price will be reflected at checkout.
  1. [1]
    Discount pricing available when purchased with Dynamics 365 Customer Service Enterprise.
  2. [2]
    Customer Service application subscriptions include an option to embed Power BI content. A separate Power BI license may be required to configure access to the content.
  3. [3]
    For more information, see the Dynamics 365 Licensing Guide.
  4. [4]
    Applies to custom applications within the same environment as the Dynamics 365 application.
  5. [5]
    Applies to workflows that map to the context of the Dynamics 365 application.
  6. [6]
    Purchase capacity for digital messaging with Microsoft Copilot Studio.
  7. [7]
    Dynamics 365 Contact Center voice capabilities are powered by Azure Communication Services and priced separately. Existing carriers and calling plans are supported by Azure Direct Routing.

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.ow-link-wrapper #chatEngagement{ height: 35px; bottom: 0!important; } .ow-pro-c-body { background-color: #d5d5d5; padding-block-end: 100%; } .ow-pro-c-container-modal { position: fixed; right: 60px; bottom: 50px; z-index: 10040; height: 355px; width: 355px; /* background: #243A5E; */ background-image: linear-gradient(#1278D4 170px, 170px, white 355px 170px); box-shadow: 0px 5px 20px rgba(0, 0, 0, 0.15); } .ow-pro-c-button-container { display: flex; justify-content: flex-end; } .ow-pro-c-close-button { height: 20px; width: 20px; display: flex; margin-block-start: 16px; margin-inline-end: 20px; background: none; border: none; color: #FFFFFF; } .ow-pro-c-h-text, .ow-pro-c-h-text-var-2 { color: #FFFFFF; font-size: 29px; margin-block-start: 0px; text-align: center; } .ow-pro-c-h-text { margin-block-start: 0px; } .ow-pro-c-h-text-var-2 { margin-block-start: 28px; } .ow-pro-c-p-text { color:#FFFFFF; font-size: 16px; margin-block-start: 16px; text-align: center; } .ow-pro-c-image-container { text-align: center; flex-direction: column; } .ow-pro-c-image { height: 75px; width: 75px; margin-block-start: 22px; border-radius: 50%; } button.ow-pro-c-chat-button { margin-block-start: 26px; } .ow-pro-c-button-glyph-container { display: flex; background: none; border: none; margin-block-start: 20px; } .ow-pro-c-no-button { font-size: 16px; font-family: 'Segoe UI'; } .ow-pro-c-no-button.c-glyph { margin-inline-start: 5px; margin-block-start: 2px; } .ow-pro-c-container-modal-var-2 { position: fixed; right: 60px; top: 50%; transform: translateY(-50%); z-index: 10040; height: 355px; width: 355px; background-color: #243A5E; box-shadow: 0px 5px 20px rgba(0, 0, 0, 0.15); } .ow-pro-c-d-flex { display: flex; align-items: center; } .ow-link-wrapper button.ow-pro-c-chat-button-var-2 { background: #ffffff; margin-block-start: 30px; } .ow-link-wrapper button.ow-pro-c-chat-button-var-2:focus:not(.x-hidden-focus) { background: #e5e5e5; } button.c-button.f-primary{ color: #fff!important; background: #0067b8!important; } button.c-button.f-primary:hover{ color: #fff; background: #4e596b; } .ow-pro-c-image-container .c-glyph.glyph-cancel:before{ font-size: 15px; position: relative; top: 1px; } .ow-pro-c-image-container ul {list-style: none; padding-left: 0;} </style> <div class="ow-pro-c-container-modal proactive-chat-hidden" id="proactive-chat-dialog"> <div class="ow-pro-c-button-container"> <button class="ow-pro-c-close-button c-glyph glyph-cancel" aria-label="{{chat-disengagement.aria-label}}" data-bi-cn="Chat_invite_decline" data-bi-bhvr="15" ></button> </div> <div class="ow-headinghelper-2 ow-pro-c-h-text">{{module.heading}}</div> <div class="c-button f-primary ow-pro-c-p-text"> {{chat-engagement.prompt}} </div> <div class="ow-pro-c-image-container ow-pro-c-d-flex"> <img src="{{module.img-src}}" alt="{{module.img-alt-txt}}" class="ow-pro-c-image" /> <ul data-cta-count="1"> <li class="ow-link-wrapper"> <button id="chatEngagement" aria-label="{{chat-engagement-aria-label}}" class="c-button f-primary ow-pro-c-chat-button" data-bi-cn="Chat_invite_accept" data-bi-bhvr="180" > <span> {{chat-engagement.btn-txt}} </span> </button> </li> </ul> <button id="chatDisengagement" class="ow-pro-c-button-glyph-container ow-pro-c-d-flex" aria-label="{{chat-disengagement.aria-label}}" data-bi-cn="Chat_invite_decline" data-bi-bhvr="15" > <div class="ow-pro-c-no-button">{{chat-disengagement.btn-txt}}</div> <div class="ow-pro-c-no-button c-glyph glyph-cancel"></div> </button> </div> </div>'/>