Dynamics 365 Customer Voice capabilities
Empower your organization to quickly collect and understand omnichannel feedback at scale to build better customer experiences.
Capabilities
Read about product updates
![Personalize customer engagement](http://dynamics365cdn.azureedge.net/cvt-8ce8cd391a5d72e0945754349b4afefc1e96dc0a007f856b3e7fb8b297c59f88/pictures/pages/customer-voice/capabilities/content_card_1.jpg)
Personalize customer engagement
Build lifelong loyalty with customized survey authoring and drive a customer-centric culture with simplified data analysis.
![A lady is sitting in the chair and working with her laptop](http://dynamics365cdn.azureedge.net/cvt-5da2c37fe6d35f18ffc213fc816e8365b33e777c5a79001a0cfe015b622e3039/pictures/pages/customer-voice/capabilities/content-card-cjo.jpg)
Personalize experiences throughout the customer journey
Use Dynamics 365 Customer Voice surveys and follow-up actions for real-time customer journey orchestration.
![Use surveys to understand data in your customer data platform](http://dynamics365cdn.azureedge.net/cvt-9159056737c95491ce56b585dcc2393eb040702c22e02290364c8b5ddf1df879/pictures/pages/customer-voice/capabilities/content_card_3.jpg)
Use surveys to understand data in your customer data platform
Build 360-degree customer views to make better decisions on when to engage with the customer.
![4 principles of successful voice of the customer programs](http://dynamics365cdn.azureedge.net/cvt-e9f4331492e177f17452a49dc14f058a93a8efd33c5afcf3f5215d5a5552665b/pictures/pages/customer-voice/capabilities/content_card_4.jpg)
4 principles of successful voice of the customer programs
Learn how a strong foundation for your program can improve customer experiences and deliver better business outcomes.
![Collect feedback and help protect customer information](http://dynamics365cdn.azureedge.net/cvt-a7ad0d7f9cdc0d3cce3a300f9ae60caa9edb1d51a7e56200f5f9efb48257fae3/pictures/pages/customer-voice/capabilities/content_card_5.jpg)
Collect feedback and help protect customer information
Build trust with customers and employees by keeping survey responses anonymous while capturing rich insights and maintaining a competitive advantage.
![3 ways to enhance feedback management](http://dynamics365cdn.azureedge.net/cvt-1bcadfc6d161a6a06fc2e8f9234aca714b6173b4a340dd295b28c23dc6c1219c/pictures/pages/customer-voice/capabilities/content_card_6.jpg)
3 ways to enhance feedback management
Engage customers instantly and effectively with visualized insights and automatic triggers to accelerate time to response.
![Panduit logo](http://dynamics365cdn.azureedge.net/cvt-60059b3f23b2398b9c89806dc03c174b4ab68653c0557f01ac5783a4081c9b2b/pictures/pages/customer-voice/capabilities/customer_quote_1.png)
"With Dynamics 365 Customer Voice, we’re exceeding expectations with customer service and driving trust in our brand.”
Jim Dillon
Director of Order Fulfillment,
Panduit
![Toyota Logo](http://dynamics365cdn.azureedge.net/cvt-10171e0ffcf7bf94d38ff87edfbb0079e1f3ad02bcc7fe24be5f2c7821f53e6b/pictures/pages/customer-voice/capabilities/customer_quote_2.png)
"Using Dynamics 365 Customer Voice, we were able to rapidly build a solution to survey our 84,000 team members in the early stages of COVID-19.”
Trever White
GM and Divisional Information Officer,
Toyota Motor North America
![DAI Logo](http://dynamics365cdn.azureedge.net/cvt-c26d3a3a82eb4032b2806dc0214411f91e5b30ba16b416fc1ffb71ca6a26c227/pictures/pages/customer-voice/capabilities/customer_quote_3.png)
“By using Dynamics 365 Customer Voice, we became nimbler with our data and were able to share program information in near-real time with our funders.”
Dr. Fatima Adamu
National Program Manager,
Women for Health, DAI
Get started with Dynamics 365 Customer Voice
![Person on headset](/pictures/pages/customer-voice/capabilities/Customer_Voice_Capabilities_Get_Started.jpg)