Dynamics 365 Customer Voice resources
Explore e-books, videos, and webinars to learn about feedback management solutions.
E-books and infographics
Learn about feedback management solutions
The Power of Knowing Your Customers
Truly know your customers
Delight Your Customer in Just Three Steps
Videos
See how Dynamics 365 Customer Voice helps you connect with your customers
![Send real-time surveys in Dynamics 365](http://dynamics365cdn.azureedge.net/cvt-b629f70319794901ccb25a0447f32f5ce50249161bd7fa62259deca38e9501c4/pictures/pages/customer-voice/resources/Blade3.1.jpg)
Send real-time surveys in Dynamics 365
![Build personalized surveys](http://dynamics365cdn.azureedge.net/cvt-935d70099eda0bf3ed488e5372f77041ee3be7cc311296b33ed824fc567ca5b2/pictures/pages/customer-voice/resources/Blade3.2.jpg)
Build personalized surveys
![Import product review feedback](http://dynamics365cdn.azureedge.net/cvt-984e1375e3e92edc251f828294c6ca60b8eff0a85b5c493dee7eb9eccbd1e6a7/pictures/pages/customer-voice/resources/Blade3.3.jpg)
Import product review feedback
![Implementing phone surveys](http://dynamics365cdn.azureedge.net/cvt-0fe1f5489e6632ebdd0f944b13a0f202c96ec7398e549c37e110791b9fb0969d/pictures/pages/customer-voice/resources/Blade3.4.jpg)
Implementing phone surveys
![Do-it-yourself customer feedback solution for banking](http://dynamics365cdn.azureedge.net/cvt-8eb14bea7f927a1088261948cffe595de2efd12120d679935f7be8fc613b4b11/pictures/pages/customer-voice/resources/Blade3.5.jpg)
Do-it-yourself customer feedback solution for banking
![Use surveys during COVID-19](http://dynamics365cdn.azureedge.net/cvt-5b563d894196393da68f498788fbc7804fc038d95dcc9b6dc95d58ad4058d478/pictures/pages/customer-voice/resources/Blade3.6.jpg)
Use surveys during COVID-19
![Identify satisfaction drivers and analyze financial impact](http://dynamics365cdn.azureedge.net/cvt-12d5e410f05626130ac5779a64d7308355f353b227b4b2adde410233a44d56a7/pictures/pages/customer-voice/resources/Blade3.7.jpg)
Identify satisfaction drivers and analyze financial impact
![Send surveys after customer service chat sessions](http://dynamics365cdn.azureedge.net/cvt-65b42bd51591f5ba5aa464e54bcfb96293c50db10d22ce14f140fc035d307f75/pictures/pages/customer-voice/resources/Blade3.8.jpg)
Send surveys after customer service chat sessions
![Gain a holistic view of your customers and their actions with Customer Insights.](http://dynamics365cdn.azureedge.net/cvt-1a82d4c8a25af439fdafd1ca84ebf9d0254316c23f838c63f348ad10c478999a/pictures/pages/customer-voice/resources/Blade3.9.jpg)
Gain a holistic view of your customers and their actions with Customer Insights.
Success stories
Read about the success customers achieved with Dynamics 365 Customer Voice
Panduit automates surveys to better understand customers and boost loyalty
Read the storyToyota aligns communications and decisions to engage employees
Read the storyDAI improves women’s health with real-time feedback
Read the storyCare Quality Commission drives health and social care by surveying home care providers
Read the storyWebinars
Learn voice of the customer best practices
![Drive engagement and customer success with a voice of the customer (VoC) program.](http://dynamics365cdn.azureedge.net/cvt-264fc57a930a097b7f3f68b229e5498cbc56242325d136be919164ad1f917c70/pictures/pages/customer-voice/resources/Blade4.jpg)
Drive engagement and customer success with a voice of the customer (VoC) program.
Watch the webinar![Build a best-in-class VoC program and drive intelligent decision making across the business.](http://dynamics365cdn.azureedge.net/cvt-93ec297bfcc357643c207d6f4ff92f67115999f347dbd8bb45c573dbb39d6d2b/pictures/pages/customer-voice/resources/Blade5.jpg)
Build a best-in-class VoC program and drive intelligent decision making across the business.
Watch the webinarTraining
On-demand Microsoft Learn courses
Get started with Dynamics 365 Customer Voice
Automate surveys with Microsoft Power Automate
Create customer reports with Microsoft Power BI
Get started with Dynamics 365 Customer Voice
![Person with headset on at laptop](/pictures/pages/customer-voice/resources/Customer_Voice_Resources_Get_Started.jpg)