Microsoft Dynamics Diagnostics.

The Microsoft Dynamics business is using Diagnostics to help automate Data Collection and Data Analysis when troubleshooting supporting incidents. Diagnostics allow our support teams to capture certain pieces of data about an environment to more efficiently resolve a customer case. Diagnostics can do basic data collection to gather information about product version, system configurations and settings, as well as do a deeper analysis of this and other data collected to determine the root cause of an issue

The Microsoft Dynamics business has been working with Diagnostics for the past 2-3 years but just recently made changes to the online incident submission process. Steps on how to run a Diagnostic will now be presented after submitting most cases submitted on CustomerSource/PartnerSource. If you've recently logged a support incident via CustomerSource/ParterSource you may have noticed this new information after submitted the support incident.

When presented with this information, please follow the steps provided to run the Diagnositc and upload the results to the Microsoft Dynamics support team. Diagnostics allow us to capture necessary product versions, system configuration, log files and other information to allow our support teams to more effectively and efficiently troubleshoot and solve support cases. Running Diagnostics and uploading these results will reduce the number of questions support engineers will need to ask you, reduce the amount of information you need to manually gather and send us and ultimately allow us to resolve cases quicker. The Diagnostic will automatically capture and upload the information to our support team. You do have the ability to view the information that is being collected prior to uploading to Microsoft.

NOTE: Microsoft Support Diagnostics Tools are currently available for Microsoft CRM, Dynamics AX, Dynamics NAV, and Dynamics GP. Diagnostics for other Dynamics products and support topics will be added as we continue to build out additional Diagnostics.

CustomerSource Help and How-To Resources

To access the downloadable material within this content as previously found on CustomerSource, users will need to have the same customer account access. Click here to view more information.